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NELSON MUNOZ
Anaheim,CA
When I look back on my past and think how much time I wasted on nothing, how much time has been lost in futilities, errors, laziness, incapacity to live; how little I appreciated it, how many times I sinned against my heart and soul—then my heart bleeds. Life is a gift, life is happiness, every minute can be an eternity of happiness!
Fyodor Dostoevsky
Summary
Coordinated facilitator of office and facility operations with agility in conflict resolution and 22 years of experience supporting all elements of building functions. Objective supervisor and supportive leader with compassion and conscientious attention to team and employee needs. Accomplished professional with process-oriented approach to configuration and critical systems maintenance.
Overview
21
years of professional experience
1
Certificate
Work History
Ingram MicroIrvine, CA
SENIOR FACILITIES MANAGER
01.2019 - Current
Job overview
- Manage facility budgets, including capital, maintenance and repairs
- Make recommendations/manage implementation for service improvement opportunities across facilities and administrative service areas
- Scheduled, directed and supervised external contractors in maintenance and upkeep of 3 buildings
- Develop and communicate comprehensive facilities strategies to support all site operation, including complete interior and exterior building elements and campus operations
- Manage and control parking needs for associates in partnership with parking administration and landlord
- Act as liaison with landlord in facilitating strategies, communication, interior/exterior of common areas, parking (EV) and janitorial services
- Manage mail service for headquarters and other national sites
- Cooperated with company leadership and collaborated on projects of mutual interest to multiple levels of organizational leadership.
- Maintained and kept meticulous records on facility expenditures, gains and projections.
- Assessed building design and accessibility to inform others of updates to existing infrastructure while maintaining ADA compliance.
- Maintained working knowledge of building security, HVAC, electrical and other systems vital to successful building operation
- Operated with multiple competing deadlines and interests, confidently managing variables simultaneously
- Coordinated employee onboarding for operational and support staff
- Maintained and kept meticulous records on facility expenditures, gains and projections
QVC, INCOntario, California
FACILITIES MANAGER
01.2016 - 01.2018
Job overview
- Controlled expenses to meet budget requirements
- Maintained HVAC, temperature control, electrical and building automation systems
- Investigated problems and determined appropriate remedies
- Conducted inspections of facility grounds, external structure, systems and equipment
- Direct outsource relationship with vendors for dining services, uniform security, landscaping, housekeeping, furniture installers and movers
- Oversaw all aspects of equipment installation, maintenance and repair for both internal and external services
- Interviewed, hired and trained qualified maintenance employees
- Supervised staff of six in day-to-day activities
- Created management reports outlining important facility statistics
- Evaluated facility operations and personnel for safety and health regulations compliance
MARSHALL B. KETCHUM UNIVERSITYFULLERTON, CA
ASSISTANT DIRECTOR oF OPERATIONS
01.2013 - 01.2016
Job overview
- Established daily operation of facilities department, including coordinating building maintenance assignments, inspecting facilities for safety, preventive maintenance and work quality; and purchasing materials
- Responsible for coordinating, monitoring all maintenance, custodial, grounds, and other services request to Campus Facilities as well as outside vendors
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
- Trained and guided team members to maintain high productivity and performance metrics
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Ensuring appropriate authority in issuing, ordering and recovering master keys and electronic entry codes
- Monitored budget and utilized operational resources.
SAGE SOFTWAREIrvine, CA
FACILITIES MANAGER
01.2007 - 01.2012
Job overview
- Controlled expenses to meet budget requirements
- Manage facilities with 425+ employees in Irvine, CA
- Provide facilities support for Arizona and Oregon with over 700 employees
- Identify and implement cost saving initiative
- Tenant improvements
- Flexible and creative approach to problem solving; innovative and resourceful
- Strong customer service skills - responsive and client focused
- Work closely with all areas of Senior Leadership
- Supervised staff of five in day-to-day activities
- Liaison between Sage and Irvine Company
- Manage buildings access controls
- Created sustainable improvement initiatives for efficient use of energy
- Maintained HVAC, temperature control, electrical and building automation systems
- Investigated problems and determined appropriate remedies
- Conducted inspections of facility grounds, external structure, systems and equipment
SAGE SOFTWAREIrvine, CA
FACILITIES TECHNICIAN
01.2000 - 01.2007
Job overview
- Evaluated systems and facility infrastructure to ascertain and improve operational efficiencies
- Inspected buildings, grounds and equipment for unsafe or malfunctioning conditions
- Work closely with plant manager, customers, vendors and maintenance contractors
- Performed out building updates such as painting surfaces, replacing fixtures and reorganizing rooms
- Maintained facility to foster clean environment free from litter, dust and pollutants
- Worked quickly on emergency requests in order to minimize disruptions to operations
- Managed and scheduled cleaning appointments around clients' preferences and availability to maximize satisfaction
- Drove compliance with regulations, building codes and health and safety standards
Education
Northwest Energy Efficient CouncilAnaheim, CA
Building Operator Certification, I and II, CA (BOC) from Facilities Management
06.2005
College Andre BelloSan Salvador, El Salvador
Associate in Electronics Engineering Technology from Engineering Mechanics
10.1987
Skills
- Facility Safety Management
- Equipment Procurement
- Inquiry Requests
- Goal Management
- Scheduling and Planning
- Infrastructure Updates
- Facility Operations
- Operational Efficiency and Safety
- Structural Systems
- Office Systems Management
- Space Allocation
- Tenant Improvements
- Building Upkeep
- Motivational Leadership
- Maintenance Requirements
Accomplishments
- Relocate 410 employee
- Customer Service Awards 2003 - 2005
Additional Information
- AWARDS , Customer Satisfaction Award 1998 Customer Satisfaction 2001 Outstanding Customer Service 2003 Customer Satisfaction 2004
Affiliations
International Facilities Association
Certification
Building Operations Certification I & II
Languages
Spanish
Native or Bilingual
English
Full Professional
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SENIOR FACILITIES MANAGER
Ingram Micro
01.2019 - Current
FACILITIES MANAGER
QVC, INC
01.2016 - 01.2018
ASSISTANT DIRECTOR oF OPERATIONS
MARSHALL B. KETCHUM UNIVERSITY
01.2013 - 01.2016
FACILITIES MANAGER
SAGE SOFTWARE
01.2007 - 01.2012
FACILITIES TECHNICIAN
SAGE SOFTWARE
01.2000 - 01.2007
Northwest Energy Efficient Council
Building Operator Certification, I and II, CA (BOC) from Facilities Management
College Andre Bello
Associate in Electronics Engineering Technology from Engineering Mechanics