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Rielle Jackson
Atlanta,GA
Summary
Hardworking and passionate job seeker is ready to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I’m also ready to help the team achieve company goals.
Overview
5
5
years of professional experience
Work History
Wax Specialist
European Wax Center
Atlanta, GA
01.2022 - Current
- Maintained clean and sanitary workspace.
- Answered multi-line phone system and emails to schedule clients and consultations.
- Advised clients on proper home-care regimens.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Discussed procedures and treatment options with clients.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Cosmetology Student
Aveda Art & Science Institute
Atlanta, GA
09.2020 - 09.2021
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Assisted hairdressers with cutting, coloring and styling hair to maintain salon workflow efficiency.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
Esthetician
Massage Envy
Austell, GA
09.2019 - 02.2020
- Skin care services & Retail Sales
- Educated patients on treatment options.
- Advised clients on proper home-care regimens.
- Recommended retail products for at-home use.
- Welcomed clients arriving for appointments.
- Handled busy schedules and stayed on top of key deadlines.
- Performed special anti-oxidant, acne and microdermabrasion facial services.
- Fostered friendly, warm and exceptional customer experience.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
Esthetician
Halo Studios
Atlanta, GA
11.2018 - 11.2019
- Skin care, Lash, Wax services
- Education
- Professional license in Cosmetology
- Educated patients on treatment options.
- Advised clients on proper home-care regimens.
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
- Welcomed clients arriving for appointments.
- Performed special anti-oxidant, acne and microdermabrasion facial services.
Retail Sales
Elaine Sterling Institute
Sandy Springs, GA
07.2017 - 07.2018
- (2 years)
- Customer Service (5 years)
- Advanced Esthetic Machines & Treatments (2 years)
- Upselling
- Makeup Application
- Body Waxing
- Dermabrasion
- Front Desk
- Hair Styling
- Eyelash Extensions
- Greeted customers and helped with product questions, selections and purchases.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Issued receipts and processed refunds, credits or exchanges.
- Informed customers of current store promotions to encourage additional sales purchases.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Front Desk Patient Coordinator
Prime Care Pediatrics
Newnan, GA
08.2015 - 06.2016
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
Education
Associate of Science - Nursing Practice
Atlanta Technical College
Atlanta, GA01.2025
Master Cosmetologist - Cosmetology
Aveda Institute-atlanta
Atlanta,Ga09.2022
Esthetician - Master Aesthetician
The Elaine Sterling Institute
Lawrenceville, GA07.2018
Skills
- Customer Needs Assessments
- Reading Comprehension
- Front Desk Management
- Customer Relations
- Customer Experience
- Service Quality
- Equipment and Instrument Sterilization
- Chemical Peels
- Skin Analysis
- Skin Types
- Retail Knowledge
Additional Information
- Certifications and Licenses , Georgia State Board of Cosmetology and Barbers -Esthetic License October 2018 to August 2021
Timeline
Wax Specialist
European Wax Center
01.2022 - Current
Cosmetology Student
Aveda Art & Science Institute
09.2020 - 09.2021
Esthetician
Massage Envy
09.2019 - 02.2020
Esthetician
Halo Studios
11.2018 - 11.2019
Retail Sales
Elaine Sterling Institute
07.2017 - 07.2018
Front Desk Patient Coordinator
Prime Care Pediatrics
08.2015 - 06.2016
Associate of Science - Nursing Practice
Atlanta Technical College
Master Cosmetologist - Cosmetology
Aveda Institute-atlanta
Esthetician - Master Aesthetician
The Elaine Sterling Institute