Romina Ghafghaziasl

Burnaby,BC

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

years of professional experience

Work History

Dispatcher

Aria towing

Vancouver, BC

02.2022 - Current

Maintained updated and detailed records of calls in physical and electronic database.
Directed dispatching, routing and tracking of fleet vehicles.
Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Directed investigations to verify and resolve customer or shipper complaints.
Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.

Customer Sales Associate

Zara

West Vancouver, BC

03.2019 - 01.2022

Provided information on company offerings to promote products and services to customers.
Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
Worked closely with shift manager to solve problems and handle customer concerns.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Issued receipts and processed refunds, credits or exchanges.
Trained new associates on cash register operations, conducting customer transactions and balancing drawer.

Barista

Starbucks

Vancouver, BC

09.2018 - 04.2019

Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Trained new employees in groups and in one-on-one scenarios.
Controlled line and crowd with quick, efficient service.
Recommended products based on solid understanding of individual customer needs and preferences.
Educated coworkers and customers about new products.

Education

No Degree - Computer Systems Technology

BCIT

Burnaby, BC

High School Diploma -

Beheshti

Tehran,Iran

06.2017

Skills

Service Coordination
Traffic Monitoring
Work Personnel Advisement
Route Planning and Adjustment
Call Center Software

Effective Communication
Calendar and Scheduling Software
Customer Request Management
Office Supplies and Inventory
Bilingual in Persian/English

Timeline