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Rose Leandre
Brooklyn,NY
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
22
22
years of professional experience
Work History
Customer Service Agent
Healthfirst
New York , N. Y.
04.2000 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
Education
High School Diploma -
James Madison High School
Brooklyn, NY06.1991
Skills
- Efficient and Detail-Oriented
- Customer Retention Strategies
- Issue and Complaint Resolution
- Skilled in Microsoft Office
Timeline
Customer Service Agent
Healthfirst
04.2000 - 05.2022
High School Diploma -
James Madison High School
Fluent speaking Haitian Creole
Haitian-Creole, I understand and speak it fluently.