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Shontell Moman
4607 Hilton Ave Apt F Columbus,Ohio
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Excellent reputation for assisting those reach goals in life no matter the presented resources.
Overview
24
24
years of professional experience
Work History
TENNIS COACH
NORRISTOWN ZION BAPTIST CHURCH
Norristown, PA
06.2017 - Current
- With gained experience and passion of playing tennis, it is encouraged children to play and to learn about other sports then community to play and to learn about other sports then usual promoted sports.
- Explained and demonstrated basic tennis techniques to team members.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage
- Held special events to promote camaraderie among teammates, families and community members
- Cultivated community and media relations through social media and other communication channels to support program
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas
- Expanded professional knowledge and expertise through annual coaches' clinic participation
SOCIAL SUPPORT MANAGER
NORTH LIGHT COMMUNITY CENTER
Philadelphia, PA
01.2019 - 01.2022
- Social Supports Manager responsibility was to develop, nurture and sustain positive relationships with partner organizations,
- Develop working and knowledge of social service agencies regionally in order to provide support to families in need of assistance, provide general case management services and goal setting with those in most need.
- To manage community Food Pantry, housing and utility assistance program and holiday assistance programs.
- Tracked and documented metrics, and evaluated trends.
- Effectively supervised volunteers of 7 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Adhered to social distancing protocols and wore mask or face shield.
- Used Microsoft Word and other software tools to create documents and other communications.
- Carried out day-to-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Sales Associate/Stock Prep/Cashier Team Lead
Big Lots
Norristown, PA
05.2018 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Processed product returns and assisted customers with other selections.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales by offering advice on purchases and promoting additional products.
Stock Prep/Cashier Assistant
The Cove- Dining Hall
Millersville, PA
01.2018 - 01.2019
- Cleaned and sanitized cashier workstation and scanning area.
- Removed trash, swept and mopped floors for professional appearance.
- Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Lifted up to 30 pounds at once and used forklift to move heavier loads
Academic Peer Mentor
MONTGOMERY COUNTY COMMUNITY COLLEGE
Blue Bell, PA
01.2015 - 01.2018
- Assisted with teaching students at Montgomery County Community College how to navigate student resources.
- Guide them in registering for classes, add/dropping, withdrawing from classes and new students to new student orientation, scheduling appointments with advisors
- Being MSMI work study employee was to set up connections for college tours, letting students know what events were coming up within programming, registration for upcoming semesters.
- Working closely with program coordinator and advisor, community service opportunities opened up and time was served with Cradle to Crayons, which receives donations for families in need and children in foster care.
- Also at Philabundance, where dates were checked and bagged food for families in need in Philadelphia
- MCCC granted students opportunities to attend leadership conferences such as African- American Student Leadership Experience in Washington, D.C
- Working for Montgomery County Community College, networking opportunities were presented with state colleges for campus tours, created fliers and did outreach to all students.
- Peer Mentors at MCCC worked hands on with students, teaching them student and college resources.
- Strengthened residential community by coordinating 3 social and educational events each semester.
- Prepared students for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks.
BABYSITTER
The Mitchells
Norristown, PA
01.2010 - 01.2016
- Communicated positively with children and guardians.
- Assisted children with homework assignments and special projects across different subjects.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Fostered close relationships with children by discussing school, friends and hobbies.
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
- Helped children complete homework assignments and school projects.
- Regularly traveled with family to help with vacation activities and childcare.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Taught children to organize toys, wash hands and share by leading by example.
BABYSITTER
The Kiblers
Norristown, PA
06.2010 - 01.2014
- Communicated positively with children and guardians.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Monitored children's play activities to verify safety.
- Established and maintained safe play environment for children.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Prepared healthy, age-appropriate snacks and meals
- Taught children to organize toys, wash hands and share by leading by example
Education
Master of Arts - Social Work
Millersville University of Pennsylvania
Millersville, PA05.2022
Master of Science - Emergency Management
Millersville University of Pennsylvania
Millersville, PA05.2022
Bachelor of Arts - Social Work
Millersville University
Millersville, PA12.2019
Associate of Arts - Liberal Studies
Montgomery County Community College
Blue Bell, PA05.2018
High School Diploma -
Norristown Area High School
Norristown, PA06.2014
Skills
- Adaptability
- Teamwork and Collaboration
- Emergency Response
- Leadership experience
- Problem- solving abilities
- Leading Team Meetings
- Records Management
- Verbal and Written Communication
- Self-Help Education
- Professional Networking
- Google Drive
- Individualized Student Assistance
Timeline
SOCIAL SUPPORT MANAGER
NORTH LIGHT COMMUNITY CENTER
01.2019 - 01.2022
Sales Associate/Stock Prep/Cashier Team Lead
Big Lots
05.2018 - 04.2020
Stock Prep/Cashier Assistant
The Cove- Dining Hall
01.2018 - 01.2019
TENNIS COACH
NORRISTOWN ZION BAPTIST CHURCH
06.2017 - Current
Academic Peer Mentor
MONTGOMERY COUNTY COMMUNITY COLLEGE
01.2015 - 01.2018
BABYSITTER
The Kiblers
06.2010 - 01.2014
BABYSITTER
The Mitchells
01.2010 - 01.2016
Master of Arts - Social Work
Millersville University of Pennsylvania
Master of Science - Emergency Management
Millersville University of Pennsylvania
Bachelor of Arts - Social Work
Millersville University
Associate of Arts - Liberal Studies
Montgomery County Community College
High School Diploma -
Norristown Area High School