Shrinivas Tekale

• Skilled at product planning and execution throughout product lifecycle, including gathering and prioritizing product and customer requirements, defining product vision, and working closely with engineering, sales, marketing, and support to ensure that business objectives and KPI goals are met.
• Prioritized roadmap in order to achieve product goals and metrics.
• Good understanding of user personas and different diagrams - use case, process flow, activity and sequence diagrams
• Documented user stories, specifications and product features into detailed work order.
• Defined and analyzed metrics to measure product performance and KPIs.
• Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
• Assessed vendor products and maintained positive vendor relations.

Key Projects:

• Modernized access recovery flow resulting in increased customer self service and reduced call center volume by 18%.
• Implemented stronger authentication for ~12M customers using PING, LDAP, Trusteer etc. resulting in YOY fraud reduction in bank by ~40%.
• Designed modular micro-apps to replace existing monolithic application resulting in benefits like flexibility, reusability and speed to market.
• Automated customer service platform for major Home Insurance firm in UK using Pega PRPC resulting in increased agility to customer needs by 250% indirectly also reducing cost of service.
• Created an customizable product score model to select best FSM product for Australian client. This model helped in selecting third party FSM product in only 6 weeks.

• Developed first Android Sears2Go application for mobile shopping. Sears2go was first on-the-go technology offered by a US retailer.
• Created algorithm and developed code for sound switch that simplified Android OS middleware and offered ease of use to end user.