Tanya Stevens

4380 Lake Shore Dr. Apt. D Waco,TX

Summary

Astute professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming client objections. Self-motivated and true team player. Conscientious (future) LCDCI and Community Liaison, with experience to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and confidentiality.

Overview

years of professional experience

Work History

Practicum, Internship Student

Jeffery Place Nursing And Rehabilitation

Waco, TX

05.2022 - Current

Analyzed problems and worked with teams to develop solutions.
Reported back to instructor to receive day-to-day tasks and responsibilities.
Produced high-quality communications for internal and external use.
Assisted with projects by applying strong analytical skills and studies.
Liaised with clients to assess needs and responded to inquiries.

Customer Service Associate

Water Tree Waco

Waco, TX

05.2018 - 06.2020

Developed and actualized customer service initiatives to decrease wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Updated account information to maintain customer records.
Recorded account information to open new customer accounts.
Increased efficiency in public service and betterment of customers.

Lead Mentor

Greater Waco Chamber Of Commerce

Waco, TX

09.2018 - 01.2019

Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
Prepared students for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks.
Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
Made impact for youth to be inspired by showing effort to be part of their lives.

Home Health Aide Provider

Heights Home Health

Waco, TX

09.2016 - 10.2017

Established professional relationships with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.

Education

McLennan Community College, Waco, TX

Received MCC Foundation Scholarship 2022-23
Awarded Outstanding Academic Performance (TRIO SS) 2022
Member of Honors College 2022-23
Maintaining a GPA of 3.5

Skills

Data Entry and Maintenance
Correcting Discrepancies
MS Office Proficiency
Calm and Professional Under Pressure
Customer Support
Understanding Customer/Client Needs

Microsoft PowerPoint
Establishing and Maintaining Customer Relationships
Patient and Empathetic
One on one counseling (LCDCI, role play) for drug addiction
AA,NA/Mental Health group leadership for addiction in women's prison, Gatesville Prison, Gatesville, Tx

Accomplishments

McLennan Community College, Waco, Tx

(Current Student)

Associate of Applied Science: Mental Health and Addictions

Expected Graduation: 12/2023

Timeline

Practicum, Internship Student - Jeffery Place Nursing And Rehabilitation

05.2022 - Current

Lead Mentor - Greater Waco Chamber Of Commerce

09.2018 - 01.2019

Customer Service Associate - Water Tree Waco

05.2018 - 06.2020

Home Health Aide Provider - Heights Home Health

09.2016 - 10.2017

McLennan Community College - ,