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Vanessa Stonehouse
Cheltenham,VIC
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on tight timelines. Empowering leaders with positive communication and collaboration abilities demonstrated over 16 years of management performance.
Overview
33
33
years of professional experience
Work History
Area Manager
Plant Access
Heatherton, 3202
07.2018 - 06.2022
- Built relationships with customers to establish long-term business growth.
- Conducted training sessions to educate merchandising employees to aspire leadership positions with qualified staff and boost company growth.
- Evaluated production and staffing levels, keeping quality standards, maintained, identify and address operational problems and maintain targets.
- Resolved conflicts promptly to promote positive environment for our customers.
- Reduced turnover by enhancing training, motivation and engagement strategies with all employees.
- Transformed underperforming teams into productive, profitable teams.
Self Employed - Sub Contractor
Plant Access
Melbourne, VIC
11.2006 - 06.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Hired, trained and directed 25 plus merchandising teams to achieve daily and long-term operational goals.
- Identified issues, analyzed information and provided solutions to problems.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
Computer Program Teacher
Team Wise Pty Ltd
Cheltenham, VIC
03.2003 - 09.2005
- Worked with small to Medium businesses - Factory employees to teach basic computer skills.
- Implementing and creating work shops to teach customized software programs for their employees to use on day to day production.
Volunteer Activities Coordinator
Kingston City Council
Cheltenham, VIC
02.1996 - 05.2001
- Coordinated, planned, developed and implemented activities designed to encourage inclusion and involvement of mums.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Encouraged, supported and assisted mums and their children with Music, dance, fun educational games, multiple activities with easy conversation to encourage involvement.
Banking Customer Service Representative
ANZ Banking Group
Melbourne, VIC
03.1986 - 09.1995
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
Education
No Degree - Banking And Financial Support Services
Sunraysia Institute of TAFE
Mildura, VICSkills
- Originality and Creativity
- Employee Coaching and Motivation
- Hiring and Onboarding
- Management Training
Accomplishments
- Elected Captain of Chislette Chevaliers Marching Girls
- Member Victorian State Netball team U16's
- Awarded Sunraysia Sport Woman of the Year
- Awarded ANZ Bank Highest Sales in Term Deposits 3 Quarters consecutively. 8 Quarters Over All.
- Supervised teams of 60+ staff members.
Timeline
Area Manager
Plant Access
07.2018 - 06.2022
Self Employed - Sub Contractor
Plant Access
11.2006 - 06.2018
Computer Program Teacher
Team Wise Pty Ltd
03.2003 - 09.2005
Volunteer Activities Coordinator
Kingston City Council
02.1996 - 05.2001
Banking Customer Service Representative
ANZ Banking Group
03.1986 - 09.1995
No Degree - Banking And Financial Support Services
Sunraysia Institute of TAFE