Customer service jobs include tech support positions, customer complaint positions, reception and answering service positions, CRM marketing and data collection positions, positions that address billing or service inquiries, and any position in which the employee directly interfaces with clients and customers on any level. If you're looking for work in any of these fields—either on the phone or on the retail floor managing in-person inquires—you'll want to let your employers know that you have what it takes to earn their trust. With that in mind, here are a few resume and cover letter tips that can make a strong impression.
1. Demonstrate that you "get it."
Show that you understand the importance of the customer experience. Customer service hiring managers know that every interaction between a company and a customer can create a ripple effect that can impact the reputation and future of the organization. Make it clear that you understand this, too. In customer service, small details matter. Tone, presentation, and substance are all critical to success.
2. Showcase your relevant experience.
Emphasize the way your previous positions (all of them) have involved an element of customer service. The social savvy and problem solving principles you applied in these previous positions taught you countless subtle lessons about the approaches that work and the ones that don't. Use a few lines of your cover letter to show that you've been paying attention and you're ready to apply these lessons to the position at hand.
3. Demonstrate flexibility.
Your personal motto and your personal philosophy regarding the customer experience may help you make your case (and it's smart to let employers know that you have these things.) But will you be willing to adapt them to this company's image and needs? Show that you know how to be a team player and accept company standards, scripts, and training protocols—No matter what you've been taught by previous employers.
4. Explain where you're going as well as where you've been.
Use your resume summary to describe your readiness for this job, but also mention where you'd like to take your career over the long term. Customer service employers appreciate signs of ambition and energy, and long term plans suggest that you aren't just a leaf in the wind– You know what you want and you know how to get it.
5. Show that you embrace technology.
If your target employers use a specific CRM system that you haven't used in the past, this shouldn't phase you for even a moment. And it should by no means prevent you from landing the job. Clearly describe and list your software experience, and let employers know that you're willing and eager to be trained on a new system.
6. Complement your resume and cover letter with professional online versions.
Visit MyPerfectResume and use the tools on the site to create a beautifully structured and perfectly formatted application…but don't stop there. Know that in the world of customer service, your potential employers will be searching for you name online, and this may happen very early in the selection process. Control what they see by posting an online version of your professional documents on LinkedIn, Facebook, and your personal website or blog.