Customer Service Representative Resume Guide + Tips + Example

Nilda Melissa Diaz, CPRW
By Nilda Melissa Diaz, CPRW, Career Advice Expert
Last Updated: September 12, 2023
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Advance your career with a professional customer service representative resume. With our guide, you can create an effective resume of customer service representative to showcase your skills and present you as a desirable candidate.

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Customer service representative example (text version)

MILO SIMS

Chicago, IL 60078
(555) 555-5555
example@example.com

Summary Statement

Personable customer service representative committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills

  • Complaint resolution
  • Sales expertise
  • Order fulfillment
  • Technical support
  • Report preparation
  • Credit card processing
  • Inbound and outbound calling
  • POS systems expert

Professional Skills

Communication

  • Answered patrons’ questions via the library’s online chat reference service to assist with a broad variety of research topics.
  • Communicated with over 10 local and regional branches to locate materials for inter-library loans.
  • Advised cardholders about library policies, hours and fees.

Customer Care 

  • Located print and online materials for an average of 200 students per week completing research projects.
  • Helped patrons complete forms for library card issuance.
  • Processed customer fines and educated individual patrons on ways to minimize future charges.

Problem-Solving 

  • Resolved patrons’ complaints tactfully and professionally, keeping 92% of customer satisfaction.
  • Monitored patrons to enforce adherence to library policies for material management and behavior.
  • Examined incoming items for signs of damage and documented issues.

Work History

January 2019 – Current
Chadwick Service Company – Chadwick, IL
Customer Service Representative

February 2015 – November 2017
Ann Taylor – Chicago, IL
Sales Representative

January 2011 – February 2013
Safeway – Chicago, IL
Cashier

Education

June 2018
Harry S. Truman College Chicago, IL
Associate of Applied Science Business
Specialization – Management and Marketing

5 essentials of a top customer service representative resume

  1. Contact details

    This section will have all the information needed to contact you for an interview. The standard goes: full name, city, state and ZIP code, followed by phone number and email address. Finally, add a professional website, LinkedIn profile or any other professional networking profile.

  2. Personal statement

    This section is your introduction to the hiring manager. Also called a professional summary, this is where you display your best skills and your related work experience.  In no more than five sentences, you will let the recruiter know: how long you have been in the industry, one or two professional accomplishments and your job-relevant skills. Pick your best to grab the hiring manager’s attention.

  3. Skills

    Building a great customer service representative resume skills section can help you land the position. Grab the recruiter’s attention by creating a skills section with your skills that match the customer service job description. Create a bulleted list of hard skills, like data entry, product knowledge and point of sales, and soft skills, like active listening, communication and empathy. If this is your first job in fashion, you can include transferable skills from other employment.

  4. Work history

    List it in reverse-chronological order and add the company names, locations and dates of employment. For every job, include a bulleted list of three measurable accomplishments, like amount of cases handled, sales goals reached, customer satisfaction improvement percentage, and any initiative you’ve created. 

    If this is your first job, you can include other relevant work experience, like volunteer experiences, community services, professional projects and more.

  5. Education

    A resume for customer service representative should have an education section by using bullet points. Include the educational institution’s name, the degree conferred and graduation year. Omit the graduation date if it has been over 10 years. If you did not attend college, list your high school and any other post-high school course you’ve completed.

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Do’s and don’ts for building a fashion designer CV

  • Use measurable achievements to describe your abilities and experience in customer service.
  • Use action words to make an impact on your customer service representative resume.
  • Tailor your resume to your target customer service representative job.
  • Use keywords from the job description throughout your customer service representative resume.
  • Format your customer service resume so that it is easy to read by ATS software and human eyes.
  • Lie about your customer service experience and skills.
  • Boast that you’re the “best customer service representative ever.”
  • Include irrelevant personal information, such as your ethnicity and age.
  • Add skills and experience not pertaining to customer service. 
  • Forget to proofread. A customer service resume with errors is unprofessional and will be discarded.

Top 4 tips for acing a customer service representative interview

  1. Research the prospective employer before your interview.

    Take the time to learn about the employer’s history, goals, values and people before your customer service interview. Being able to show that you have in-depth knowledge about your potential employer shows interest, dedication and commitment — traits that hiring managers look for in every job candidate they talk to. Plus, having a glimpse of the company culture before you arrive will give you an idea of what to expect on arrival so that you can feel confident.

  2. Practice at home.

    Prepare for your interview by practicing at home. Start by reviewing the most common interview questions, such as: 

    Ask a trusted person, like a friend or relative, to perform a mock interview.Search for possible interview questions, write down the answers and then practice with your interview partner. Once you’re done, ask them for feedback and work with them to improve. Being prepared will boost your confidence and help you have a smoother interview experience. 

    Pro tip: Practice in front of a mirror. Look at your facial expressions and body language, which hiring managers will notice.

  3. Be proactive and ask questions.

    As a rule of thumb, have at least three questions prepared for the end of your interview. Hiring managers will expect questions. This shows your enthusiasm and interest in the role. 

    Here are a few examples of questions to get you started:

    • Why did you choose to work for this company?
    • What are the expectations for this role?
    • What could you tell me about the culture?
    • What’s your biggest challenge?
    • What are the goals for this position?
  4. Round up your references.

    Contact former managers and colleagues to be potential references. They should be able to vouch for your work ethic and skills. Explain to them where you are in the process and when they could expect to be reached. Don’t forget to ask if they could write a letter of recommendation for you. 

    If this is your first full-time job, you can request a reference from a mentor, former professor, community leader, volunteer coordinator or classmate that can vouch for your skills.

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