Customer Service Representative Resume Examples and Tips
Customer service representatives are the face of a business, interacting with customers on the phone, via emails, social media or in person. They assist customers with queries about products and services, and are expected to maintain a professional, helpful demeanor.
To create a standout customer service representative resume, use our expert tips and resume examples:
Featured Resume Example: Customer Service Representative
Name: MILO SIMS
Address: City, State, Zip Code
personable Customer Service Representative committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills.
Company Name, City, State
- Answered patrons’ questions via library’s online chat reference service to assist with broad variety of research topics.
- Communicated with other local and regional branches to locate materials for inter-library loans.
- Advised card holders about library policies, hours and fees.
Company Name, City, State
- Located print and online materials for students completing research projects.
- Helped patrons to complete forms for library card issuance.
- Processed customer fines and educated individual patrons on ways to minimize future charges.
Company Name, City, State
- Resolved patrons’ complaints tactfully and professionally.
- Monitored patrons to enforce adherence to library policies for material management and behavior.
- Examined incoming items for signs of damage and documented issues.
- Complaint resolution
- Sales expertise
- Order Fulfillment
- Technical Support
- Report preparation
- Credit card processing
- Inbound and Outbound Calling
- POSsystems expert
Customer Service Representative
January 2019 – Current
February 2015 – November 2017
February 2011 – February 2013
Top 4 Characteristics of a Best-in-Class Customer Service Representative Resume
- Summary Create a stand-out summary statement to tell a short “story” of who you are as a job candidate. Emphasize skills that are specific to customer service, such as processing high-volume calls or achieving successful resolutions with customers, and marry them to top work achievements, as you can see in our resume example.
- Skills Feature a mix of practical skills such as proficiency in MS Office, product and service knowledge, and customer data keeping, as well as soft skills such as multitasking, collaboration, reliability and flexibility.
- Work History Focus on experiences where you’ve distinguished yourself rather than mundane day-to-day duties. For example: “Provided award-winning primary customer support to 30+ internal and external customers per day in a fast-paced environment,” or “Prepared CRM reports that identified areas for improvement, resulting in 23% improvement in customer satisfaction ratings.”
- Education Include your highest academic credential (e.g., high school diploma or college degree), as well as any extra courses or certifications you’ve acquired or are currently pursuing that apply to customer service work, such as Certified Customer Service Professional (CCSP) Certification.
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Find the Right Template for your Resume
Create a resume that displays your energy as well as your credentials, using these creative resume templates.
This layout is separated into quadrants for a unique look, while drawing focus to your summary and skills sections.
This template features a subtle color header, along with a two-column layout that makes it easy to scan your information.
The monogram design for this template’s header provides a memorable touch. The section headings are arranged along the left for quick navigation.
Do’s and Don’ts for Your Resume
- DO include soft skills relevant to the role. Though practical skills are important for customer service work, soft skills that show how well you can handle customer interactions and maintain a productive work style are equally critical. Include intangible skills throughout your resume, such as time management, strong interpersonal skills, being a team player and multitasking abilities. For more advice on skills employers seek, see our Top Resume Skills article.
- DO use job-specific keywords. Take note of key terms and phrases used in the job description that highlight what’s required for the role. For example: “Develops and maintains product knowledge,” or “Ensure proper documentation, tracking and follow up on customer queries.“ Feature skills and experiences you have that match these requirements (e.g., listing “product knowledge” in your skills section, or giving an example from a previous job where you documented and followed up on customer feedback in your work history section). For more advice on using keywords, visit our article How to Use Keywords Effectively.
- DO make sure your resume isn’t too long. On average, employers take seconds to skim a resume. Make those seconds count by creating a concise resume. Aim for one to two pages long, taking care to only highlight skills and achievements that directly relate to what the job needs. Use punchy phrases and bullet points, as we’ve outlined above. Limit your work history to the past 10 years.
- DON’T get too wordy. Complete sentences and flowery language aren’t needed for a resume. Use phrases and bullet points, and lead off with action verbs instead of personal pronouns such as “I.” For example, instead of writing “I enhanced customer satisfaction ratings and knew how to effectively resolve issues,” write “Enhanced customer satisfaction ratings by effectively resolving issues.” Shorter phrases are easier to read through, and leave some room for extra details.
- DON’T forget to quantify your accomplishments. Give your work accomplishments more impact by taking a quantified approach, using metrics and numbers to describe them. For instance, instead of writing “Supervised and trained customer service team members,” quantify the statement: “Supervised and trained 10 customer service team members.”
- DON’T submit your resume without reviewing it. Ensure your document is free of mistakes by rereading it before you send it in. This is also your chance to make sure that all your facts and details are correct, and are the right credentials to present for customer service work. If you use our Resume Builder to create your resume, our tools will also check your resume for you.