Customer Service Representative Resume Guide + Tips + Example

Nilda Melissa Diaz by Nilda Melissa Diaz, Career Advice Contributor
Updated on March 14, 2023
 • Rated 4.5/5 Stars

Advance your career with a professional customer service representative resume. With our guide, you can create an effective resume of customer service representative to showcase your skills and present you as a desirable candidate.

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Customer Service Representative Resume Template

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Customer service representative example (text version)

MILO SIMS

Chicago, IL 60078
(555) 555-5555
example@example.com

Summary Statement

Personable customer service representative committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills

  • Complaint resolution
  • Sales expertise
  • Order fulfillment
  • Technical support
  • Report preparation
  • Credit card processing
  • Inbound and outbound calling
  • POS systems expert

Professional Skills

Communication

  • Answered patrons’ questions via the library’s online chat reference service to assist with a broad variety of research topics.
  • Communicated with over 10 local and regional branches to locate materials for inter-library loans.
  • Advised cardholders about library policies, hours and fees.

Customer Care 

  • Located print and online materials for an average of 200 students per week completing research projects.
  • Helped patrons complete forms for library card issuance.
  • Processed customer fines and educated individual patrons on ways to minimize future charges.

Problem-Solving 

  • Resolved patrons’ complaints tactfully and professionally, keeping 92% of customer satisfaction.
  • Monitored patrons to enforce adherence to library policies for material management and behavior.
  • Examined incoming items for signs of damage and documented issues.

Work History

January 2019 – Current
Chadwick Service Company – Chadwick, IL
Customer Service Representative

February 2015 – November 2017
Ann Taylor – Chicago, IL
Sales Representative

January 2011 – February 2013
Safeway – Chicago, IL
Cashier

Education

June 2018
Harry S. Truman College Chicago, IL
Associate of Applied Science Business
Specialization – Management and Marketing

5 essentials of a top customer service representative resume

  1. Contact details

    This section will have all the information needed to contact you for an interview. The standard goes: full name, city, state and ZIP code, followed by phone number and email address. Finally, add a professional website, LinkedIn profile or any other professional networking profile.

  2. Personal statement

    This section is your introduction to the hiring manager. Also called a professional summary, this is where you display your best skills and your related work experience.  In no more than five sentences, you will let the recruiter know: how long you have been in the industry, one or two professional accomplishments and your job-relevant skills. Pick your best to grab the hiring manager’s attention.

  3. Skills

    Building a great customer service representative resume skills section can help you land the position. Grab the recruiter’s attention by creating a skills section with your skills that match the customer service job description. Create a bulleted list of hard skills, like data entry, product knowledge and point of sales, and soft skills, like active listening, communication and empathy. If this is your first job in fashion, you can include transferable skills from other employment.

  4. Work history

    List it in reverse-chronological order and add the company names, locations and dates of employment. For every job, include a bulleted list of three measurable accomplishments, like amount of cases handled, sales goals reached, customer satisfaction improvement percentage, and any initiative you’ve created. 

    If this is your first job, you can include other relevant work experience, like volunteer experiences, community services, professional projects and more.

  5. Education

    A resume for customer service representative should have an education section by using bullet points. Include the educational institution’s name, the degree conferred and graduation year. Omit the graduation date if it has been over 10 years. If you did not attend college, list your high school and any other post-high school course you’ve completed.

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Action words for a stand-out customer service representative resume

Action words add confidence to your accomplishments and show your strength as a candidate. Their directness shows your confidence and strengths as a candidate. Combine action words with your quantifiable accomplishments to make a great impression. 

Here’s a short list of action words for a resume of customer service representative:

  1. Adapted
  2. Displayed
  3. Devised
  4. Helped
  5. Supported
  6. Applied
  7. Communicated
  8. Facilitated
  9. Persuaded
  10. Explained

Building a professional resume for a customer service representative is quick and easy with the help of our Resume Builder. It has all the tools you need, from editing to step-by-step guidance. Consider the expert suggestions and download the product once you’re satisfied with it. 

Top skills for a customer service representative resume

Review the customer service representative job description carefully and match the required skills to the skills and traits that fit you. Take your time building the skills of a customer service representative resume to leave a good impression on the hiring managers. 

Your skills might include:

  • Communication skills
  • Outbound calls
  • Microsoft Office
  • Adaptability
  • Flexibility
  • Persuasion 
  • Data entry
  • Salesforce
  • Jira
  • Ecommerce knowledge
  • SaaS support
  • Product knowledge
  • Time management 
  • Point of Sale (POS)
  • Zendesk

Certifications for customer service representative resume

Add value to your resume by including certifications. A customer service representative resume can benefit from certifications that highlight your commitment to servicing customers.

These are a few certifications to consider for your customer service representative resume: 

  • Certified Customer Service Professional (CCSP)
  • Customer Service Leadership Certification
  • Client Services Specialist Certification (CCSS)
  • Customer Experience Certification
  • American Bankers Association Customer Service Representative Certificate

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Customer service representative resume FAQ

  1. 1. What to put on a resume for a customer service representative?

    Your customer service representative resume should include your strongest skills and best accomplishments that align with the job description. Start with the essentials and include the five primary sections: 

    • Contact information
    • Personal statement or professional summary
    • Skills
    • Work history
    • Education 

    Ensure the information is accurate and then move on to additional sections, like: 

    • Certifications and licenses
    • Volunteer experience
    • Related hobbies and interests

    If you need more guidance, use the customer service representative resume sample to start and move on to our Resume Builder for a fast, easy and professional resume.

  2. 2. How to write a resume summary in your customer service representative resume?

    Think of your professional summary as your elevator speech. If this was the only section an employer would read in your resume, what information would you want them to know? Leave a good impression on a hiring manager by including your strongest skill, your years of experience, and an accomplishment that shows what you could do for this employer.

    For example: 

    Customer service representative with five years of experience in the health care industry. Improved customer satisfaction by 15% by incorporating a quality control survey to each call. Expert in conflict resolution, billing and product knowledge.

  3. 3. What’s the right format for a customer service representative resume?

    Resume formats vary according to your years of experience, not the position you’re seeking. If this is your first job or you have under three years of experience, the functional resume will work great for you. It focuses on your skills while downplaying your lack of experience. On the other hand, if you have over a decade of experience, the chronological format is the right format for you. It focuses on your extensive experience while including the skills learned along the way. If you’re switching industries or have between three and ten years of experience, the functional resume will balance both your skills and experience.

Do’s and don’ts for building a fashion designer CV

  • Use measurable achievements to describe your abilities and experience in customer service.
  • Use action words to make an impact on your customer service representative resume.
  • Tailor your resume to your target customer service representative job.
  • Use keywords from the job description throughout your customer service representative resume.
  • Format your customer service resume so that it is easy to read by ATS software and human eyes.
  • Lie about your customer service experience and skills.
  • Boast that you’re the “best customer service representative ever.”
  • Include irrelevant personal information, such as your ethnicity and age.
  • Add skills and experience not pertaining to customer service. 
  • Forget to proofread. A customer service resume with errors is unprofessional and will be discarded.

Top 4 tips for acing a customer service representative interview

  1. Research the prospective employer before your interview.

    Take the time to learn about the employer’s history, goals, values and people before your customer service interview. Being able to show that you have in-depth knowledge about your potential employer shows interest, dedication and commitment — traits that hiring managers look for in every job candidate they talk to. Plus, having a glimpse of the company culture before you arrive will give you an idea of what to expect on arrival so that you can feel confident.

  2. Practice at home.

    Prepare for your interview by practicing at home. Start by reviewing the most common interview questions, such as: 

    Ask a trusted person, like a friend or relative, to perform a mock interview.Search for possible interview questions, write down the answers and then practice with your interview partner. Once you’re done, ask them for feedback and work with them to improve. Being prepared will boost your confidence and help you have a smoother interview experience. 

    Pro tip: Practice in front of a mirror. Look at your facial expressions and body language, which hiring managers will notice.

  3. Be proactive and ask questions.

    As a rule of thumb, have at least three questions prepared for the end of your interview. Hiring managers will expect questions. This shows your enthusiasm and interest in the role. 

    Here are a few examples of questions to get you started:

    • Why did you choose to work for this company?
    • What are the expectations for this role?
    • What could you tell me about the culture?
    • What’s your biggest challenge?
    • What are the goals for this position?

  4. Round up your references.

    Contact former managers and colleagues to be potential references. They should be able to vouch for your work ethic and skills. Explain to them where you are in the process and when they could expect to be reached. Don’t forget to ask if they could write a letter of recommendation for you. 

    If this is your first full-time job, you can request a reference from a mentor, former professor, community leader, volunteer coordinator or classmate that can vouch for your skills.

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Nilda Melissa Diaz

Nilda Melissa Diaz

Career Advice Contributor

Nilda Melissa Díaz is a Career Advice Writer. She has worked for the Washington Post, Stringr, and Latina Style Magazine. She has a master's in journalism from Columbia University and is a member of the National Association of Hispanic Journalists.

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