Customer Service Representative Resume Examples & Templates

Nilda Melissa Diaz, CPRW
By Nilda Melissa Diaz, CPRW, Career Advice Expert Last Updated: April 24, 2024
Last Updated: April 24, 2024
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Customer service representatives serve as the initial touchpoint for clients, providing outstanding service, swiftly resolving concerns and ensuring a favorable customer journey. With our customer service representative example, you can create a well-crafted resume and showcase your experience, accomplishments and interpersonal skills, which are crucial to make an impact in this role. Follow our guide and create a winning resume to stand out.

Customer Service Representative Resume Example 1 Customize this resume

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Customer service representative example (text version)

MILO SIMS

Chicago, IL 60078
(555) 555-5555
example@example.com

Resume Objective

Personable customer service associate committed to providing high-quality service and superior guest experiences seeking a customer service representative position. Positive and infectious personality with excellent interpersonal and relationship-building skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills

  • Complaint resolution
  • Sales expertise
  • Order fulfillment
  • Technical support
  • Report preparation
  • Credit card processing
  • Inbound and outbound calling
  • POS systems expert

Professional Skills

Communication

  • Answered patrons’ questions via the library’s online chat reference service to assist with a broad variety of research topics.
  • Communicated with over 10 local and regional branches to locate materials for inter-library loans.
  • Advised cardholders about library policies, hours and fees.

Customer Care 

  • Located print and online materials for an average of 200 students per week completing research projects.
  • Helped patrons complete forms for library card issuance.
  • Processed customer fines and educated individual patrons on ways to minimize future charges.

Problem-Solving 

  • Resolved patrons’ complaints tactfully and professionally, keeping 92% of customer satisfaction.
  • Monitored patrons to enforce adherence to library policies for material management and behavior.
  • Examined incoming items for signs of damage and documented issues.

Work History

January 2023 – Current
Chadwick Service Company – Chadwick, IL
Customer Service Associate

July 2020 – December 2022
Ann Taylor – Chicago, IL
Sales Representative

Education

June 2020
Harry S. Truman College Chicago, IL
Associate of Science Business
Specialization – Management and Marketing

Important resume sections

  1. Contact details

    Your contact information is important in your resume as it allows employers to easily reach you for further consideration. Include: full name, city, state and ZIP code, followed by phone number and email address. Finally, add a professional website, LinkedIn profile or any other professional networking profile. 

  2. Personal statement

    Making a strong impression on a hiring manager only takes a few seconds. Your personal statement, also known as a professional summary, objective or resume summary statement, is your first opportunity to highlight your skills, achievements, experience and career goals. This section, at the top of your resume, should include three to five sentences that provide a brief overview of your background and expertise, allowing hiring managers to assess your fit for the role.

  3. Skills

    Building a great customer service representative resume skills section can help you land your desired role. Create a bulleted list with eight to 12 skills to allow the employer to determine if you have the qualifications for the position.

    Your skills can be categorized into:

    Hard skills:

    • Abilities you learned on the job (e.g., inventory management)
    • Abilities specific to the job (e.g., knowledge of mortgage processing)
    • Abilities you learn through formal education and training (e.g., certification in specific software)

    Soft skills:

    • Abilities that show how you approach work (e.g., time management, attention to detail).
    • Intangible or interpersonal abilities (e.g., reliability, relationship building).
    • Personal attributes that come naturally or can be developed over time (e.g., multitasking, leadership).

    Technical skills:

    • Practical, tangible, measurable and teachable skill that involves using technology, tools or software related to a particular field or industry.
    • Are essential for performing technical jobs such as IT, engineering, science and health care.
    • Include proficiency in programming languages such as Python, Java, and SQL, knowledge of data analysis tools such as Excel or Tableau or design tools such as Adobe Creative Suite or AutoCAD.

    Don’t forget to feature your transferable skills to highlight your versatility, adaptability and ability to succeed in the role. 

  4. Work history

    This section outlines your previous and current work history, including job titles, company names, dates of employment and a description of your responsibilities and achievements. Craft this list in reverse-chronological order, starting with your most recent job experience. For every job, include a bulleted list of three measurable accomplishments, like the number of cases handled, sales goals reached, customer satisfaction improvement percentage, and any initiative you’ve created. 

    If this is your first job, you can include other relevant work experience, like volunteer experience, community service, professional projects and more. 

  5. Education

    A resume for a customer service representative should have an education section using bullet points. Prepare this list in reverse-chronological order, starting with your most recent education experience. Include the educational institution’s name, the degree conferred and graduation year. Omit the graduation date if it has been over 10 years. You can add specializations, GPA or relevant coursework in this section if you did not attend college, list your high school and any other post-high school courses you’ve completed. 

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Best practices

  • Use measurable achievements to describe your abilities and experience in customer service.
  • Use action words to make an impact on your customer service representative resume.
  • Tailor your resume to your target customer service representative job.
  • Use keywords from the job description throughout your customer service representative resume.
  • Format your customer service resume so that it is easy to read by ATS software and human eyes.
  • Lie about your customer service experience and skills.
  • Boast that you’re the “best customer service representative ever.”
  • Include irrelevant personal information, such as your ethnicity and age.
  • Add skills and experience not pertaining to customer service. 
  • Forget to proofread. A customer service resume with errors is unprofessional and will be discarded.

Interview tips

  1. Research the prospective employer before your interview.

    Before your interview, take the time to learn about the employer’s history, goals, values and people before your customer service interview. This is your time to familiarize yourself with the company’s values, mission and goals. Additionally, prepare specific examples of how you have provided excellent customer service in previous roles. Be ready to discuss how you handle challenging situations, resolve customer complaints and exceed customer expectations.

    Being able to show that you have in-depth knowledge about your potential employer shows interest, dedication and commitment — traits that hiring managers look for in every job candidate they talk to. 

  2. Practice at home.

    Prepare for your interview by practicing at home. Start by reviewing the most common interview questions, such as: 

    Ask a trusted person, like a friend or relative, to perform a mock interview.Search for possible interview questions, write down the answers and then practice with your interview partner. Once you’re done, ask them for feedback and work with them to improve. Being prepared will boost your confidence and help you have a smoother interview experience. 

    Pro tip: Practice in front of a mirror. Look at your facial expressions and body language, which hiring managers will notice. You can also practice your responses out loud and consider recording yourself to review your body language and tone.

  3. Be proactive and ask questions.

    Be prepared, and show interest and engagement! Asking thoughtful questions shows the interviewer you have a genuine interest in the company and the position. It demonstrates that you have done your research and are actively engaged in the conversation. This can leave a positive impression and make you stand out as a motivated candidate.

    Have at least three questions prepared for the end of your interview. Hiring managers will expect questions. This shows your enthusiasm and interest in the role. 

    Here are a few examples of questions to get you started:

    • Why did you choose to work for this company?
    • What are the expectations for this role?
    • What could you tell me about the culture?
    • What’s your biggest challenge?
    • What are the goals for this position?
  4. Round up your references.

    Who can offer a professional reference? Contact former managers and colleagues to be potential references. If this is your first full-time job, you can request a reference from a mentor, former professor, community leader, volunteer coordinator or classmate who can vouch for your skills.

    They should be able to validate your work ethic and skills. Explain where you are in the process and when they could expect to be reached. Don’t forget to ask if they could write a letter of recommendation for you. 

    References can speak to your character, accomplishments and professionalism. Employers want to ensure they hire someone reliable, trustworthy and a good fit for their team. Positive references can provide reassurance about your work habits, interpersonal skills, and overall suitability for the role.

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