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Featured resume example: customer service representative

Customer Service Representative Functional Resume Template

Name: MILO SIMS

Address: City, State, Zip Code
Phone: 000-000-0000
E-Mail: email@email.com

PROFESSIONAL SUMMARY

personable Customer Service Representative committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills.

RELEVANT SKILLS

Communication
Company Name, City, State

  • Answered patrons’ questions via library’s online chat reference service to assist with broad variety of research topics.
  • Communicated with other local and regional branches to locate materials for inter-library loans.
  • Advised card holders about library policies, hours and fees.

CustomerCare
Company Name, City, State

  • Located print and online materials for students completing research projects.
  • Helped patrons to complete forms for library card issuance.
  • Processed customer fines and educated individual patrons on ways to minimize future charges.

Problem-Solving
Company Name, City, State

  • Resolved patrons’ complaints tactfully and professionally.
  • Monitored patrons to enforce adherence to library policies for material management and behavior.
  • Examined incoming items for signs of damage and documented issues.

SKILLS

  • Complaint resolution
  • Sales expertise
  • Order Fulfillment
  • Technical Support
  • Report preparation
  • Credit card processing
  • Inbound and Outbound Calling
  • POSsystems expert

WORK HISTORY

Customer Service Representative
January 2019 – Current

Sales Representative
February 2015 – November 2017

Cashier
February 2011 – February 2013

Top 4 characteristics of a best-in-class customer service representative resume

  1. Summary Create a stand-out summary statement to tell a short “story” of who you are as a job candidate. Emphasize skills that are specific to customer service, such as processing high-volume calls or achieving successful resolutions with customers, and marry them to top work achievements, as you can see in our resume example.
  2. Skills Feature a mix of practical skills such as proficiency in MS Office, product and service knowledge, and customer data keeping, as well as soft skills such as multitasking, collaboration, reliability and flexibility.
  3. Work History Focus on experiences where you’ve distinguished yourself rather than mundane day-to-day duties. For example: “Provided award-winning primary customer support to 30+ internal and external customers per day in a fast-paced environment,” or “Prepared CRM reports that identified areas for improvement, resulting in 23% improvement in customer satisfaction ratings.”
  4. Education Include your highest academic credential (e.g., high school diploma or college degree), as well as any extra courses or certifications you’ve acquired or are currently pursuing that apply to customer service work, such as Certified Customer Service Professional (CCSP) Certification.

See Why My Perfect Resume is a 5-Star Resume Builder

Find the right template for your resume

Create a resume that displays your energy as well as your credentials, using these creative resume templates.

Original

This layout is separated into quadrants for a unique look, while drawing focus to your summary and skills sections.

Essence

This template features a subtle color header, along with a two-column layout that makes it easy to scan your information.

Acclaimed

The monogram design for this template’s header provides a memorable touch. The section headings are arranged along the left for quick navigation.

Choose from even more designs on our resume templates page in minutes.

Do’s and don’ts for your resume

  • DO include soft skills relevant to the role. Though practical skills are important for customer service work, soft skills that show how well you can handle customer interactions and maintain a productive work style are equally critical. Include intangible skills throughout your resume, such as time management, strong interpersonal skills, being a team player and multitasking abilities. For more advice on skills employers seek, see our Top Resume Skills article.
  • DO use job-specific keywords. Take note of key terms and phrases used in the job description that highlight what’s required for the role. For example: “Develops and maintains product knowledge,” or “Ensure proper documentation, tracking and follow up on customer queries.“ Feature skills and experiences you have that match these requirements (e.g., listing “product knowledge” in your skills section, or giving an example from a previous job where you documented and followed up on customer feedback in your work history section). For more advice on using keywords, visit our article How to Use Keywords Effectively.
  • DO make sure your resume isn’t too long. On average, employers take seconds to skim a resume. Make those seconds count by creating a concise resume. Aim for one to two pages long, taking care to only highlight skills and achievements that directly relate to what the job needs. Use punchy phrases and bullet points, as we’ve outlined above. Limit your work history to the past 10 years.
  • DON’T get too wordy. Complete sentences and flowery language aren’t needed for a resume. Use phrases and bullet points, and lead off with action verbs instead of personal pronouns such as “I.” For example, instead of writing “I enhanced customer satisfaction ratings and knew how to effectively resolve issues,” write “Enhanced customer satisfaction ratings by effectively resolving issues.” Shorter phrases are easier to read through, and leave some room for extra details.
  • DON’T forget to quantify your accomplishments. Give your work accomplishments more impact by taking a quantified approach, using metrics and numbers to describe them. For instance, instead of writing “Supervised and trained customer service team members,” quantify the statement: “Supervised and trained 10 customer service team members.”
  • DON’T submit your resume without reviewing it.  Ensure your document is free of mistakes by rereading it before you send it in. This is also your chance to make sure that all your facts and details are correct, and are the right credentials to present for customer service work. If you use our Resume Builder to create your resume, our tools will also check your resume for you.

Customer service representative resume FAQ

1.What skills should you feature for a customer service representative position?

  • Call management
  • Conflict and query resolution
  • Report creation
  • Customer service
  • Time management
  • Multitasking
  • Product knowledge
  • Market knowledge
  • Excellent communication skills
  • Training and development
  • Client interaction
  • Tech support
  • MS Word and Excel proficiency
  • Sales expertise
  • Credit card processing

2. How should you customize your resume for different jobs?

Every customer service position has its unique needs. Match what the employer is looking for by reading through the job profile, picking out important tasks and details such as “collecting and filing customer details and data,” and adjusting your resume to include skills and work experiences that fit these details (e.g., writing “Addressed and filed 50+ customer queries a day for company records” as a past job task). For more tips on customizing your resume, see How to Create a Targeted Resume.

3. How should I address my work history if this is my first job?

If you lack professional experience, focus on skills that show you’re prepared for the position like a strong work ethic, or the ability to function well in a fast-paced environment. You can also list internships, volunteer work or extracurricular activities that show you’ve handled similar tasks, such as a summer internship at a store, directing and handling customers. The best resume format to present skills and training in this vein is the functional format.

4. What are other resume formats I can consider?

If you have some experience in the customer service industry, follow the combination format, which features both your skills and related work accomplishments. A chronological format might be the ticket if you have more than five years of experience, as this layout places your work history front and center, showcasing your career highlights.

For more details on formatting your resume, visit our resume format page.

5. How should I update my resume if I want to take the next step in my career?

Look to acquire and feature more experience with projects and processes where you manage outcomes (e.g., assisting new employees with customer calls), examples of working with management to improve service processes and efficiency, any advanced training or certifications you get in important areas such as project management or job-specific software (such as Zendesk), and any recognitions you receive for superior customer service.