Contact Us | My Perfect Resume

How do I log in?

To log in to your account, click “member login” at the top right of the page and fill in your information. Click “submit” once you’re done and you should be directed to your dashboard.

Why can’t I log in?

If you’re having trouble using your password for any reason, or have forgotten your password, click “forgot your password” to receive an email with the link to reset it. If you do not receive an email from us within a few minutes, please check your email’s spam folder.

What’s included in My Perfect Resume’s full-access plan?

A Full-Access My Perfect Resume plan includes the following benefits:

• Unlimited downloads of your resumes and cover letters.
• Download, print or send your resumes and cover letters in MS Word and PDF.
• Build your unique and personalized story to persuade employers you’re right for the job, with the “Talk About My Resume” feature.
• “Personalized Questions from Resume” feature, in which you receive a personalized list of interview questions that you’ll most likely be asked, along with expert answers.
• “Job Offer Calculator” feature, in which you can check if your job offer is competitive with the market and learn how to negotiate a better offer.

How do I reset or recover my password?

When you sign in, click “forgot your password” located directly below the email and password text boxes. Follow the instructions, and you will receive an email with a link to reset your password.

Why can’t I download a document I already paid for? 

We’re sorry for the inconvenience! You can easily download a .txt version of your resume or cover letter any time by logging into your dashboard, clicking your documents, selecting “download,” and choosing the “plain text” format.

Here are a couple of other things you can do before contacting us:

• Make sure you’re in the right account and that it’s activated.
• Log out and log in to check if that resolves the issue.
• Make sure you’re using the Google Chrome browser. Clear the cookies and cache, and then try downloading the file again.
• Confirm that the credit card information is up to date.

If the problem persists, please find our numbers and business hours below to contact our staff.

Why can’t I print my document?

To print your resume or cover letter, you can try one of these options:

• Use the printing option from the website.
• Download the document as a PDF, Word or Rich Text Format file to your device and print it.
• Send yourself an email with a copy of your resume or cover letter, and then print it.

Ensure that the printer is turned on and connected to the device you’re trying to print from. If you still have issues printing your document, please contact us.

I’m having issues with spacing/margins/size. Whenever I print my resume, it prints on multiple pages, or the spaces are too large between work experiences. How do I fix this?

To fix this issue, please log in to your account and try the following steps:

• Go to “resumes” and select the document you wish to edit.
• Once in the document, scroll down and click “formatting.”
• Click “custom” from the menu that appears.

The new options will allow you to customize the top, bottom and side margins, as well as the line spacing and font size. Once you have adjusted your document, download the resume or cover letter and check if it’s to your liking.

Why can’t I upload an existing document?

Make sure the document you’re trying to upload is in one of the formats our website accepts: DOC, DOCX, PDF, ODT, HTML, RTF, TXT.

Why can’t the recruiter/hiring manager open the email I sent with my resume?

We recommend using Google Chrome, as it is the most compatible browser. Here are two ways you can try to fix the issue:

• Download the document to your computer and then upload it to My Perfect  Resume again before sending it.
• Download the document to your computer and send it to the recruiter/hiring manager from your email.

If the recruiter/hiring manager is still unable to open your resume or cover letter, please contact our staff.

Why do I keep getting “Error 400 bad request” when I try to access the site? 

We highly recommend using the Google Chrome browser.

If you’re using a work computer, it may have a firewall that blocks access to certain websites due to company internet policies.

If you’re using a personal computer, try these options to see if it resolves the issue:

• Refresh the page.
• Clear your cache.
• Use incognito mode.

If all else fails, a customer service representative is ready to help you.

The password reset is looping and redirecting me to the reset password over and over. Can you help me?

Try these options to resolve the issue. If problems persist, please contact our customer service team.

• Open a new tab or browser.
• Refresh your page by clearing your cache and cookies or by deleting your browsing history. You may also do this by simultaneously pressing on Control + Shift + Delete.

Once done, please visit the website and log in to your account by entering your username and password.

Why does the webpage freeze whenever I try to click on a resume?

If your computer suddenly stops responding, you may be experiencing a system lock-up issue. Try unplugging all devices from your computer and then unplug the computer from the wall. Then plug the computer back on and attempt to restart.

You can also try a different browser; Google Chrome is our most compatible browser. Delete the cookies and cache before returning to our website.

Why is the website not saving my work? I keep losing my information.

The primary reason why this might happen is due to an unstable internet connection. Make sure that your device is connected to the internet. The builder might not save your work if you lose internet connection because the changes are saved in real-time.

If your internet connection is stable, try using a different browser — Google Chrome is our most compatible browser — or deleting the cookies and cache.

How do I check for My Perfect Resume transactions on my billing statement?

If you made a purchase, My Perfect Resume will appear on your billing statement as one of the following: AUX*MyPerfResume or BLD*Resume.

Can I pay with PayPal or other methods other than my credit card?

We only process credit card payments. Debit cards and prepaid cards are not authorized. If you are using a credit card and still having issues processing your payment, you may need to contact your financial institution for additional authorization.

Why is my credit card not going through, and the site is requesting that I try another card?

As an international company, we process payments from consumers all over the world. Contact your bank or financial institution to make sure that your card isn’t restricted.

I have received charges, but I don’t remember subscribing. Can you review if I have an account with you?

Sure! To have been charged by My Perfect Resume, your bank statement should have the text: AUX*MyPerfResume or BLD*Resume. Find our numbers and business hours below to contact our staff.

How can I permanently delete all of my data? 

Check which of these options apply to you:

CCPA Registered Customer

You can request we delete all the information we have gathered about you or request a copy of this information by logging into your account, opening the Privacy Policy page, and following the instructions in section 6(e) or 6(g). Let us know if we can help you with anything else!

CCPA Soft Registrations

Access our login page and click the option “I didn’t create an account” or “I didn’t make an account.” You will then receive an email, and after you follow its instructions, we will be able to verify your identity. After we verify your identity, you can manage your data by accessing our Privacy Policy and following the instructions in section 6(e) or 6(g).

Why did I never receive a cancelation/refund/subscription confirmation email?

Check your email’s spam or junk folder. Based on your email preferences, messages may be getting redirected there.

How do I cancel my subscription?

The easiest way to cancel your subscription is to call our friendly, award-winning team. Find our numbers and business hours below to contact our staff.

You may also cancel your subscription by logging into your account. First, click “My Account” on your dashboard, then click “My Settings,” followed by clicking “Subscription” on the left, and finally, click “Cancel Subscription” at the bottom of the page.