All the hard work of perfecting your resume and cover letter have paid off with an interview, and now it’s time to prepare. Selling your talents, abilities and experience are crucial during this meeting, and the hiring team will be looking for an individual with superb communication skills, deep experience and the ability to think quickly during the meeting.
You will likely be asked several general questions to get the dialogue started or at the conclusion of the meeting. It’s common for interviewers to ask why they should hire you at some point, so be ready with specific details and examples that highlight your desirable qualities. Most of the interview, however, will center around inquiries specific to the industry, which will give you the chance to share stories and examples from your past employment. Begin preparing with these common director of nursing services interview questions and sample answers.
5 Director of Nursing Services Interview Questions & Answers
Describe the personal qualities you possess that allow you to solve tough problems under a time deadline.
One of the personal qualities that makes me an effective manager and problem-solver is my ability to step back and see the big picture. In the heat of a stressful moment, the details matter, but so does the overall objective. Another trait I believe helps me to succeed is my ability to collaborate. When time is short, you have to work together to reach your goals. I believe in hiring the best nursing teams, offering them outstanding leadership and support, and then letting them do their jobs.
Tell us about your approach to dealing with frustrating individuals.
First, I expect to encounter frustrating people and situations. It is part of the job and I don’t allow challenging individuals or circumstances to rifle my efficiency or demeanour. Whether it‘s an employee conflict, a management issue or a patient situation, I look to both sides for information and solutions. I find that if I keep myself personally out of the conflict, it is much easier to arrive at a fair decision.
Illustrate a situation in which poor communication was affecting the work environment. What was your response?
During my previous employment, I attended multiple staff meetings and had to combine information and decisions from each consultation into my day-to-day operations. When I arrived on staff, the department meeting was always held after the executive meeting. This led to a great deal of repetition. I rescheduled the staff meeting to before the executive discussion. I informed my team of issues that directly affected them and allowed them a few minutes to give comments. Our department’s voice was heard much more efficiently, and we needed only a few minutes to communicate feedback from the executive meeting during our own staff conferences.
Tell me about a situation in which you set and reached an important goal.
At my previous position I managed a team of 15 nurses. When I was hired as the director, patient satisfaction was around 50 percent. I let the staff know that my goal was to increase that number to at least 75 percent. I then asked them what resources or changes they needed in order to make that happen. We used a brainstorming session to gather ideas and implemented many of those suggestions. Over a period of four months, we were able to increase the level of patient satisfaction to 78 percent, and the staff felt a real ownership in the change, because much of it was a direct result of their own ideas.
How do you cultivate an environment of respect in the workplace?
Respect is an essential component of a successful work environment and I believe it always starts at the top. In order to expect respect from employees, I show respect to each individual, no matter their position. While it is important to establish and maintain a leadership role, this can be done with regard for the individual lives and talents of the other workers. I do my best to quickly learn all the names of people I work directly with. I also find it helpful to promote an open-door policy, so that if there is ever a problem, employees feel comfortable coming to me without fear of retribution.
Practicing these director of nursing services interview questions is the first step toward a successful meeting and landing the job.