Published On : December 06, 2010
Being a flight attendant can be an incredibly rewarding career with opportunities to travel all over the world. In addition to sending in a truly great resume and cover letter, you need to be ready to impress a hiring manager during the interview. There is only so much someone can learn about you through a resume, so you need to know how to answer common flight attendant interview questions successfully. Before we get down to discussing how to prep for your Emirates flight attendant interview, let's answer some basic pre-interview questions you might have.
How many flight attendants are there in the world?
The exact number of flight attendants in the world changes year by year. According to the U.S. Bureau of Labor Statistics, in the year 2016 there were 116,000 flight attendant jobs.
How old do you have to be to be a flight attendant?
Age requirements for flight attendant jobs vary from airline to airline, but generally speaking, you must be 18 years of age to become a flight attendant. For flight attendant positions with Emirates Group, you must be 21 years of age.
What do you wear to a flight attendant interview?
The best attire to wear to a flight attendant interview falls between formal and business casual. A skirt or pressed slacks, plus a blouse, and heels, pumps, or flats should work just fine for women. For men, a pressed, button-down dress shirt, plus pressed slacks and dress shoes will work
During an interview you should be ready to talk a little bit about yourself and why you want to obtain this position. However, flight attendants truly are the face of the airline, so the hiring manager is bound to ask you numerous other questions in order to determine if you are the best fit for the job. Be ready by knowing what inquiries are most typical. To get you started on the right path, here are some common Emirates flight attendant interview questions and answers.
5 Emirates Flight Attendant Interview Questions & Answers
1. How would you handle a coworker who was not doing his or her job?
Ultimately I would try to resolve the issue on my own if possible. For instance, there was one time when I was working on a flight and one of the other flight attendants was nowhere to be found. The other attendant I was working with was absolutely fuming, so I calmed her down and told her I would do whatever possible to find our missing colleague. It turned out she was in one of the bathrooms vomiting after coming down with serious stomach flu. I informed my other coworker of the situation, and she became a lot more reasonable. The two of us worked a little harder than usual on that flight, and we made sure the sick attendant got off when the flight landed to get medical care.
2. How would you handle a passenger who is being rude to you or another flight attendant?
One time I had to deal with a passenger who was making inappropriate comments toward one of the female flight attendants. She really was not appreciating the attention, so I walked over to the passenger and calmly told him that he needed to be more respectful and to keep his comments to himself. He insisted that he did not mean any harm, but I took over that section while the female attendant took first class. I think talking things out with unruly passengers is the best course of action, and that is the first thing I do.
3. How would you resolve a dispute between two passengers?
Disputes between who gets a certain seat is something I have witnessed on more than one occasion. The last time this happened, a couple had purchased seats apart from one other but wanted to sit together. The person in the seat next to the woman did not want to leave, so it caused a bit of an argument. I had to serve as moderator. I walked over to where the man had his seat and asked the passenger next to him if she would be willing to move. That woman agreed without any hassle, so everyone was able to sit where they wanted.
4. How would you deal with inconveniences before or during the flight?
Flights staying on the tarmac for longer than expected are fairly common. Whenever this has occurred in the past, I always go to the front of the cabin to inform everyone of what is happening. Naturally some people get more peeved than others, but I do my best to placate everyone. Whenever new information is presented I pass it on to the passengers right away so that no one is left in the dark.
5. Do you work better by yourself or in a group?
While I can certainly accomplish a task on my own if needed, I prefer working as part of a group. It is always preferable to have people who have my best interests at heart and to work as part of a dynamic where everyone wants everyone else to succeed. I have been very fortunate at past jobs to work with other highly qualified and passionate flight attendants, and I look forward to continue working with similar individuals.
There may be other Emirates flight attendant interview questions and answers you will need to provide. This is a good starting off point to preparing.