5 Common Health Insurance Sales Agent Interview Questions & Answers

Kellie Hanna, CPRW
By Kellie Hanna, CPRW, Career Advice Expert Last Updated: April 13, 2022
5 Common Questions For Health Insurance Sales Agent

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While you’ve worked hard on your outstanding resume and your cover letter, there’s still one more thing you need to worry about when trying to get your next job: the face-to-face interview. This process is integral to the hiring process for many reasons. The health insurance sales agent interview questions which are posed to the interviewee are used to uncover an applicant’s professional and behavioral qualifications. This is used to determine whether or not this candidate is right for the position and vice versa. With so much at stake, preparation for the interview is a must if you wish to make a good impression and increase your chances of obtaining the job you’re being questioned for. While you may be familiar with some of the more general inquiries, you should also prepare to answer some health insurance sales agent interview questions which relate more specifically to the industry surrounding the position.

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5 Health Insurance Sales Agent Interview Questions & Answers

Why did you choose to become a health insurance sales agent?

Throughout my various jobs, I’ve always had one focus: helping people as best I can in the position I held. Unfortunately, my past employment opportunities have just been jobs rather than careers that I can really get behind as I look to move forward with my own life into the future. This position seems like an excellent way to stabilize my life and my finances while helping customers and really making a difference in their lives by providing them with potentially lifesaving services on a daily basis. When you look at it like that, it’s really a hard position to beat.

Do you have any experience in sales and/or customer service?

Yes, in my previous jobs I’ve had a great deal of experience in both of these fields. I once worked as a sales associate in an office supply store, and it was my responsibility to not only get customers the supplies they came there for without a hassle but also to inform them on how these supplies worked and how they might benefit from supplementary items as well. For example, if a customer came in to buy a new printer, it was my job to direct them towards ink, printer paper and other similar goods that would make the printing job easier. In the end, not a single client left the store with anything less than what they wanted and needed.

How well do you handle taking instructions from a supervisor when you're on the job?

While I do sometimes like to work independently so I can keep all of my ducks in a row more easily, I know receiving and following instructions from the higher-ups is an important part of any job, so I’m very open to it. Normally these instructions have important implications for the work I’ll be performing and could even have information about updates in policies or laws that I should be aware of to prevent me from passing false information on to my clients when we’re trying to arrange their policies. I look forward to these as learning experiences rather than someone telling me how to do my job, as I do with everything when I’m on the clock.

How would you rate your organizational skills?

I’d say I’m very organized, both inside and outside of work. I always say that organization is the cornerstone of a job well done. After all, how can you expect to get your work done properly if you can’t even locate all of the materials you need in order to do so? I take pride in my work, and being organized is one surefire way to boost my performance and help me work at my best every time I’m in the office.

Describe a time when you've had to negotiate in order to get your way.

During my last job, I was working with a fellow employee while getting a customer the office supplies she wanted, which were rather heavy as she’d ordered them in bulk. The coworker in question wanted to simply haul the goods out to the customer by hand, but, as the smaller party of the group, I simply wasn’t able, and I wanted to use one of the carts we had. My coworker disagreed at first, but in the end he saw that my way would be much more efficient, and we resolved this issue without conflict and got the satisfied customer on her way home.

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