You've completed the incredibly important steps of creating an outstanding resume and a cover letter to supplement your status as the best employee for the job, and now you only need to focus on creating an excellent impression during your face-to-face interview. This is an extremely important part of the hiring process that can make or break your chances at starting the career you've been aiming for. During the interview, employers will ask interviewees a series of questions aimed at better understanding their professional habits and behaviors as well as how they're likely to handle situations that are likely to arise when they're performing the duties expected of them. While these questions seem fairly straightforward, they provide you with a great opportunity to sell yourself to the interviewer, which is why you should thoroughly prepare. While you may already be accustomed to the general interview questions, you should expect to answer some more specific insurance broker interview questions during your meeting as well.
5 Insurance Broker Interview Questions & Answers
1. How can you build a bond of trust with your clients?
Of course, getting your clients to trust your judgement is one of the most critical parts of being an excellent insurance broker. In the past, I've built trust by ensuring that my clients know I'm certified and entirely capable of handling their interests responsibly and legally. I display my certification prominently when we meet in order to let them know I'm aware of the legalities surrounding the insurance industry and how it applies to their assets. I also have a portfolio of my work available in the event that the client wants to take a look at the kinds of work I'm accustomed to dealing with in my position. These methods have worked excellently so far, but I'm always open to new suggestions if you happen to have any to offer.
2. Are you typically an organized individual?
Yes. In fact, I think organization is one of the most important aspects of being able to get any job done quickly and correctly. Being able to find everything I need without having to toss my desk or office ensures I'm always there at a moment's notice when clients need me to handle their business or have questions concerning their insurance and what they're covered from, and this includes my digital files. I know how increasingly important technology is becoming in the workplace in everything from data management to communication, so I treat it as an extension of my regular workspace and keep the folders clutter-free.
3. Have you ever had to deal with a difficult customer? If so, how did you manage the situation and what was the outcome?
Yes, I've worked with the public for many years, and I've had my share of difficult customers. One stands out in particular. When I was employed with a health insurance agency, one customer continually became angry when faced with the prices of the policies he was interested in, resorting to shouting at the end. I remained calm throughout the interaction despite being understandably a bit upset by his aggressive nature in an otherwise controlled setting, and eventually he calmed down enough for me to explain to him that we had policies that were more inside his price range. He purchased a basic package and I never heard a complaint afterwards.
4. How will you help clients decide which policies are best for them?
Well from my work as an insurance broker in my previous company, I already know the terms and conditions associated with a huge number of insurance agencies and their policies, so I already have an excellent base to build on in my future endeavors. Keeping up with any changes or developments in this information and informing clients of changes when meeting with them is my top priority on the job, so my clients will always know exactly what to expect when using my services.
5. So you institute a budget for your own personal finances?
Absolutely. As part of staying organized, I always use a budget for my own personal budget so I can keep track of my expenses. This helps me in my professional life as well because it gives me the practice I need to adequately take care of a client's set budget for insurance needs. I've learned to prioritize the flow of money to ensure the most vital needs are met first, something I'm sure any client seeking an insurance broker can appreciate.