5 Common Airport Customer Service Agent Interview Questions & Answers

Kellie Hanna, CPRW
By Kellie Hanna, CPRW, Career Advice Expert Last Updated: January 17, 2023

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After putting together a great resume and a compelling cover letter, your next order of business is to do great in your customer service job interview. If you’re worried about coming off as nervous and not being able to anticipate what is going to be asked, the best thing to do is research questions and practice before the big day.

What is airline customer service?

Airline or airport customer service involves providing support to airline/airport customers before a flight, during a flight, and after a flight. Typical duties can involve assistance with bookings/reservations, processing boarding passes, and managing check-ins. Attention to detail and expedient problem-solving skills are a must for those interested in airline customer service.

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Making a great impression during the interview is the final step to securing the job of your choice. You can find out about the most common types of airport customer service agent interview questions and the best answers along with them.

How should I dress for an interview at an airport?

You should dress for an interview at an airport in a style that falls between formal and business casual. In most cases, a skirt or slacks, plus a blouse and pumps (or flats), should work for women. For men, slacks and a pressed dress shirt, plus shoes (and not sneakers!) should work.

While most interviews start off with general questions that are found throughout different industries, such as asking about why you want to work there, what you know about the company and so on, there are specific questions that may come up for the airline industry and for jobs dealing with customers. Here are some possible questions and answers that may help during your interview.

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5 Airport Customer Service Agent Interview Questions & Answers

Finding work in customer service is not terribly difficult, but if you want to secure the job with the very best in the airline industry, you must do well in your interview. Getting the right answers for your airport customer service agent interview questions is the first step.

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