Senior VP Client Operations Resume Example

Nilda Melissa Diaz, CPRW
By Nilda Melissa Diaz, CPRW, Career Advice Expert Last Updated: September 23, 2021
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senior vp client operations resume sample

123 Fake Street, City, State, Zip Code | H: 000-000-0000 |

Executive Profile
Results-driven Operations Management Executive with extensive experience including product innovation, organizational management, business development, marketing, business processes and team building within diverse industries. Skilled in planning, coordinating and executing successful strategic business programs with track record of improving operational stability, efficiency, and profitability. Exceptional relationship builder and negotiator, successfully presenting and selling strategic business plans and programs to executive-level decision makers. Collaborate with senior stakeholders to effectively prioritize activities and achieve defined objectives, translating business requirements into solutions to achieve corporate performance goals and targets.

Drove business expansion from start-up to industry-leading status. Co-founded and managed Product Development Department at IndustryBrains, a business PPC platform. Managed all aspects of product development, sales operations, human resources and marketing for first two years of Madison Logic. Achieved 25-30% revenue growth year on year. Oversaw Salesforce Enterprise implementation at Madison Logic, resulting in significant business process efficiencies. Developed and directed strategy for launch of Madison Logic’s LeadFocus Lead Generation and Ad Serving Platform to become #1 in marketplace 11 months after company inception. Implemented campaign QA process, which contributed to reduction of DSO from 90 to 75 days within three months. Launched program of professional development courses and introduced employee portal that was fully adapted by staff within six months. Achieved marked improvement in productivity, communication, and ability to access information.

Areas of Expertise
Organizational Management Business Strategy Development Revenue Generation Program Management Organizational Development Performance Management Strategic Marketing Client Retention and Acquisition KPI Management Product Innovation Business Process Improvement Business Intelligence Salesforce Customer Service Contract Negotiation Team Building/Leadership

SVP Client Operations and Talent Sep 2009 to Sep 2014 Madison Logic City, State Implemented operational blueprint to drive growth and scale within organization and within other markets. Worked closely with executive team to provide research and analysis of customer data to support sales / fulfillment strategies. Developed key performance indicators and metrics to monitor, assess and optimize sales and customer service strategies.