123 Fake Street , City, State, Zip Code | H: 000-000-0000 |
High-energy, bilingual English/Greek travel agent with over 13 years of experience focusing on promoting customer satisfaction through exceptional service while delivering courteous and professional service in the hospitality industry. An exceptional scheduler and problem solver with expertise in time management, customer relationship management, negotiation, cross-functional communication, and sales. A forward thinking leader seeking to leverage background into a travel agent role within in travel/tourism industry.
Up-selling strategies Networking tactics Training and development Geographical knowledge Passport and visa procedures Administrative assistance Conflict resolution MS Office suite
Cross-sold relevant service/product add-ons, insurance options, and additional excursions to boost bottomline revenue. Generated sales and met profitability objectives, managing hotel/airline contracts and pricing structures while building strong customer rapport. Monitored all in-house contracted vendors for client travel.
Professional Value Offered
Travel Agent Proficiencies Increased bottom-line revenue, monitoring competitor activity to maintain most competitive rate. Broadened marketing scope, ensuring travel brochures and promotional literature were displayed prominently. Boosted reservation system proficiencies, accurately maintaining itineraries and processing transactions in both Sabre and Worldspan GDS. Augmented customer satisfaction ratings, researching travel options, negotiating rates, and presenting best deals to generate client retention. Raised leadership skills, maintaining accurate airline regulations/tariffs and travel law knowledge to eliminate project lags. Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings, and rental car reservations. Ensured travel itinerary accuracy, collecting customer fees, managing refunds, and providing accurate travel documentation to enhance customer satisfaction. Widened travel agent skills, executing passport screening during check-in inspections to ensure positive identification. Customer Service Fielded an average of 300 calls per month, championing increased levels of customer satisfaction and conflict resolution success. Bolstered data/booking/reservation collection accuracy scores, recording client account information with zero discrepancies. Implemented SOPs, managing exceptional customer service while maximizing revenue/profit margins. Operations Spearheaded special projects, eliminating obstacles and saving time through effective emergency resolution. Automated office operations, effectively managing scheduling, correspondence, record tracking, and office communications. Maintained strict confidentiality for client record management process. Monitored status/sales reports, delivering results to senior leadership teams that assist with decision making.