Guest Service Agent Cover Letter Example + Tips

Average Rating

4.5/5 stars with 501 reviews

When you are applying for a job, you need not only a great resume but also a stellar cover letter. Your cover letter introduces you to the potential employer and shows off your skills, experience, and personality in a way your resume can’t. It’s important to tailor your cover letter to the service industry and the specific job. Use this free guest service agent cover letter sample to get started.

Dear Ms. Lincoln:

I see that you have an open position for a guest service agent at the Majesty Hotel, and I know I would be the perfect fit. I have always enjoyed helping people and I’ve built a successful career in the hotel industry.

I earned a bachelor’s degree in hospitality management and have worked in the field for nearly eight years. I started in front desk operations and eventually assume the concierge role at a local high-end hotel. I answer guests’ questions about local dining, nightlife, and shopping, and I recommend and arrange for entertainment and transportation.

Your five-star property draws guests from all over the world. Not only do I have outstanding customer service skills, but I’m also able to develop relationships with a wide variety of people. I know I could bring that same level of customer service to your staff.

I am very excited to talk more about the position. Thank you for considering my application, and please contact me with any questions you have or to set up an interview.

Average Rating

What to Include in a Guest Service Agent Cover Letter

Like you saw in this free guest service agent cover letter sample, your cover letter should always start out with a greeting addressed to the specific hiring manager or company. Be sure to express interest in the open position and highlight any skills you have that would make you a good fit. Your experience in similar roles is important, but keep the focus on the job description and what you can do for the hotel you’re applying to. Always thank the hiring manager for his or her time, and mention the opportunity for an interview.

Industry Specific Skills to Include

As you saw in this free guest service agent cover letter sample you need to list skills you have that translate to the job, but here the general traits that hotel managers look for:

● Customer service skills: As a guest service agent, you would be dealing with customers on a daily basis, so it’s important to have the skills necessary to answer their questions.
● Listening skills: in order to address customer concerns and needs, you must have the ability to listen and interpret what they’re saying.
● Business skills: You need to be able to make connections with other businesses in town in order make the best recommendations to your guests.
● Organizational skills: There’s no telling what a guest will want or when, so staying organized is crucial.