Resume Templates: Emergency Communications Specialist


1235 Street, Los Angeles, CA 99999 | H: (333) 333-3333 | Professional Summary Outstanding emergency communications specialist with management experience and exceptional people skills. Versed in emergency response, medical assistance, communications center operations, team leadership and training, administration and heavy equipment operations. Results-oriented and knowledgeable professional with nearly 30 years in the emergency services field. A qualified EMT with years of service as a firefighter and ambulance responder. Core Qualifications Operations Management Dispatch Center Management Emergency Management Leadership/Training Experience EMERGENCY SERVICES DISPATCHER 04/2004 to Current DUSO Chemical Company Answer emergency calls and non-emergency phone lines, prioritizing calls, obtaining pertinent information and calming frantic callers. Document and dispatch incidents via computer-aided dispatch and other geographic informational systems. Provide EMD instructions for medical calls. Log data for controlled burning and announcements. Provide directions and information via ratio to police, fire and EMS personnel. Strong knowledge of multiple computer applications and Internet resources. Serve as the shift supervisor and senior staff member when assigned. OPERATIONS MANAGER/DRIVER 12/2003 to Current NYS Department of Transportation Kerhonkson, NY Delivered hazardous materials and served as a warehouseman. Coordinated incoming freight and redistributed to customers. Ordered supplies, scheduled employees, managed payroll, and maintained DOT records on drivers and equipment. Interviewed and hired new staff and trained employees on company policies, safety procedures and OSHA regulations. Maintained the MSDS program and made custom labels for containers. Managed driver and employee files. Operated straight and tractor trailer vehicles, dry vans and tankers. EMERGENCY SERVICES DISPATCHER 01/2005 to 01/2008 Ulster County Emergency Communications Kingston, NY Answered emergency and non-emergency phone calls and prioritized by importance. Utilized extensive training to assist callers with information and conduct during emergency situations. Delivered information to emergency responders to reach callers. LABORER 07/2002 to 03/2004 DUSO Chemical Company Poughkeepsie, NY Engaged in snow removal on state highways. Operated a front end loader, dump truck with plow, sanders, roadside mowers, commercial push mowers and related landscaping equipment. Security Management Administration Medical Response Technology