911 Dispatcher Resume Example + Salaries, Writing tips and Information

Kellie Hanna, CPRW
By Kellie Hanna, CPRW, Career Advice Expert Last Updated: May 02, 2022
  • 30% higher chance of getting a job‡
  • 42% higher response rate from recruiters‡

Being a 911 dispatcher takes a host of soft skills like attention to detail, perception, and commitment. But how do you show these skills when you’re applying for a job on paper? The answer is an excellent resume. Before you get a job as a 911 dispatcher, you need to make sure that you perfect your resume-writing skills. A large part of being a 911 dispatcher is having solid character and judgement. This means that in your resume, you need to make sure that you have outstanding references who can speak to your character both personally and professionally. When you have a list of references ready, it’s time to write the rest of your resume. Keep reading for a 911 dispatcher resume sample with more tips and tricks.

911 dispatcher resume example

911 Dispatcher Resume Questions

1. How do you write the header of a 911 dispatcher resume?

As our 911 dispatcher resume sample exemplifies, your header belongs at the top of your document. You can position this section in the center of the page or aligned to the left or right margin. Begin with your full name. Consider using a large, bold, or capitalized font to make your name stand out. Follow with either your address or your city, state, and zip code. Then write your telephone number, but make sure you do not list your current work number. Conclude with a professional email address.

2. How do you write an objective statement for a 911 dispatcher resume?

Most jobseekers today choose to write a professional summary rather than a resume objective. The former indicates what employers may gain from hiring you, while the latter usually identifies the type of position you want. Opt for a professional summary unless you are switching careers or re-entering the workforce. Whichever option you choose, use it to distinguish specific proficiencies and experience. Include the official title of the position to which you are applying. Write no more than three sentences to ensure the section is concise and easy to read.

3. How long should a 911 dispatcher resume be?

To determine your resume’s length, first look at the description of the job to which you are applying. Some hiring managers include in job listings instructions to submit only single-page resumes. If there are no instructions, consider your work experience. If you have 10 years of experience or fewer, try to keep your document to one page, as our 911 dispatcher resume sample shows. If you worked as a dispatcher for more than a decade, a two-page document may be appropriate.

4. How can you highlight team experience on a 911 dispatcher resume?

Many hiring managers view phrases such as “teamwork” as filler words that do not belong on a resume. At the same time, they want to know if you can work well with others. Try to incorporate into your work experience section at least one description that communicates your ability to work with other dispatchers and supervisors. Use words such as “coordinated,” “helped,” and “collaborated” instead of generic phrases. You can also mention these skills in your summary and qualifications section.

5. How do you write the experience section of your 911 dispatcher resume?

Look at our 911 dispatcher resume sample for a better idea of how to construct your experience section. List a minimum of three descriptions for every job you include. Write about previous duties answering calls, instructing people in emergency situations, and dispatching responders. Remember that action verbs make stronger statements than passive verbs. For help creating this part of your document as well as your summary, qualifications, and education sections, use our customized resume builder. In a few easy steps, you can have a finished document that interests prospective employers in your candidacy.

Resume Text

Jim Parsons,
123 Fake Street
City, State, Zip Code
Cell: 000-000-0000


911 Dispatcher, able to work under stressful environment while maintaining composure and giving precise emergency instructions. Able to multi-task and coordinate various emergency service personnel while focusing on issue at hand. Able to type up to 50 words per minute and maintain a calm and assuring demeanor while speaking with general public and emergency personnel.


  • Assuring disposition
  • Able to Maintain Control
  • Knowledge of 911 dispatching procedures
  • Able to Communicate effectively
  • Map reading abilities
  • Capable of communicating directions
  • Able to keep communications records

Work Experience

May 2010 to February 2015
California Highway Patrol, North Highlands, CA Senior 911 Dispatcher

  • Managed dispatching office of up to 10 dispatchers at a time.
  • Coordinated schedules of dispatchers and oversaw incoming 911 calls.
  • Kept records of call logs and personnel reports for future reference.
  • Handled high • stress multi • personnel calls while making quick decisions.
  • Answered to immediate and inter • agency supervisors for each decision made.

March 2008 to May 2010
Company Name, City, State 911 Dispatcher

  • Answered 911 calls from general public and emergency personnel.
  • Assisted general public with emergency situations while coordinating emergency personnel for immediate response.
  • Read maps and dispatched personnel to correct response locations.

September 2006 to March 2008
University of California

  • Company Name, City, State 911 Dispatcher
  • Took emergency calls from University students and personnel.
  • Coordinated emergency personnel for proper response while providing a calm demeanor with callers and emergency personnel.
  • Kept call records and documents regarding emergency calls and response.
  • Trained on 911 dispatch programs and procedures.


Company Name High School 210 College St, City, State High School Diploma — General Studies University of California 112 University Way, City, State Bachelor of Science, Administration of Justice