Job Description & List Of DutiesA technical support resume will outline an ability to handle a variety of support situations as well as some level of customer service experience. Companies want their technical support staff to be able to solve customer issues without causing customer animosity. Your technical support resume would be more effective if it included a background in service as well as support. Some of the immediate duties listed on a technical support resume include answer customer calls, maintaining a workload that keeps client backlog down, understanding all of the company products and processes. While a technical support resume doesn’t require a human resources background, a good technical support professional understands his role within the company and stays with company policy when dealing with clients.
Education & Training RequirementsSome companies will accept a technical support resume with a high school diploma, or equivalent, and several years of professional experience. But an ideal technical support resume has a four-year college degree in a discipline associated with the technical support field. For sample, a technical support resume for a computer support expert would have a college degree in computer science. One of the more important parts of a technical support resume is list of the ongoing training courses and seminars that you’ve attended over the years. A good technical support resume shows that you have an understanding and appreciation for the importance of education in your field.
Pay Range & Technical Support Resume SamplesSupport specialists in entry-level positions make an average salary of approximately $28,000 per year. Experienced technical support professionals can generate a salary of approximately $77,000 per year. We encourage you to check out our technical support resume samples to use as your guide to generating your own resume. Our technical support resume samples offer advice on the kind of format and content you should use to display your qualifications.
Technical Support Resume Questions
Today’s resume isnâ€™t so much about listing everything youâ€™ve ever accomplished as much as it’s about getting an interview. Remember that recruiters only spend about six seconds on each application they receive, so you want to choose your most impressive information and share it first.
Start your document with a header that contains your name and contact information, and then add a professional or objective statement, depending on how much experience you have. Follow this up with some pertinent skills and your previous work experience. Complete the document with your education. As you can see in our technical support resume sample, the entire thing should only take a page or two to complete.
Recruiters already know that the job requires you to answer phone calls, so choose technical skills that show you are a valuable employee, such as how many calls you can resolve within an hour or your familiarity with company products. Refer to our sample resume for some examples.
Hiring managers want support personnel who can solve customer concerns while providing a pleasant experience. Give the same amount of space to your soft skills as you do to your technical skills, and share examples of your ability to remain calm with frustrated customers and to adhere to company policy while interacting with clients.
As you can see in our technical support sample resume, a bulleted list of qualities is easy to read and offers a lot of information within just a glance. One of the best ways to present your experience with specific types of software is to include your knowledge in a bullet format.
There are a few situations that would call for the use of a PDF or txt format, but most of the time, you should use MS Word. Many companies use Applicant Tracking System software to help separate candidates who have the right qualifications and keywords in their submissions from those who donâ€™t.
In addition to sticking to an MS Word format, you can improve the chances of your personal document passing an ATS with keywords from the job description and a straightforward design. Read through the document carefully to correct any misspellings. Use our technical support resume sample and the resume builder tool to fashion a customized resume that stands out.
The most important things to keep in mind when writing your first resume are the people who will read your document and your job goals. With that in mind, use a clean format with plenty of open space. Share a little bit about your goals in the first third of your document, and focus more attention on your relevant skills than on your work history.
If you have had other jobs, volunteer opportunities, or training, focus on skills youâ€™ve developed that could transfer to your new career. Our technical support resume sample does a great job focusing on pertinent skills in the summary and highlights section.
Congrats on mastering the writing of your Technical Support resume. Easily create the perfect cover letter to round out your application materials by using our Technical Support cover letter sample.
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1 Main Street
New Cityland, CA 91010
Cell: (555) 322-7337
Analytical Technical Support representative adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Level-headed and calm in stressful situation with well-developed people skills.
Exceptional telephone etiquette
Patient and diligent
Vast technical knowledge
Diverse PC knowledge
Accomplished with mobile devices
August 2009 to Current
TechPro New Cityland, CA
Technical Support Representative
Provide thorough support and problem resolution for customers.
Maintain composure and patience in face of difficult customer situations.
Build and maintain successful relationships with service providers, dealers, and consumers.
Train new employees and explain protocols clearly and efficiently.
Assist management with scheduling, service protocol improvements, and quality assurance.
Achieve consistent #1 or #2 rankings in monthly metrics, including call duration, number of calls per shift, and customer satisfaction ratings.
October 2005 to July 2009
Crystal Clear Technologies New Cityland, CA
Technical Support Representative
Displayed courtesy and strong interpersonal skills with all customer interactions.
Processed inbound and outbound technical support calls at a 20% faster rate than team average.
Researched issues on various computer systems and databases to resolve complaints, answer inquiries, and outline solutions.
Informed customers about issue resolution progress.
Worked with customers having data connectivity issues.
Referred difficult issues to upper management while maintaining positive rapport with customer.
February 2003 to September 2005
Yellow Box Support Systems New Cityland, CA
Technical Support Representative
Issued license codes to new and existing customers.
Managed base level IT support to consumer clients.
Supported customers with online billing and account issues.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Maintained composure and patience in face of difficult customer situations.