Experienced Technical Support Cover Letter Example + Tips
A well-written cover letter should serve two distinct purposes. First of all, it should provide the reader with a succinct summary of your professional skills and qualifications. Secondly, it should convince the reader to consider you for the job. If your letter does not do these two things, the hiring manager may not continue to your resume. If you are ready to learn how to write a cover letter that helps you stand out and get the job you want, take a few tips from our free technical support cover letter sample.
Dear Mr. Young,
I recently viewed your job posting for a technical support position, and I must say that I would love to be considered for this role. With my strong knowledge of electronic devices and stellar customer service skills, I would make an excellent addition to your team. I have acquired over four years of industry experience, and I have worked in a diverse range of settings.
In my first role, I worked as a customer service representative for a health insurance company. My job was to offer excellent service over the phone and provide assistance to members. On two different occasions, I was recognized for my accuracy and professional demeanor.
In my current role, I work as a technical support representative for a computer company. I help customers solve their technical problems on a regular basis. After two years, I was promoted to supervisor of the department. I now oversee a team of 15 to 20 representatives in a call center environment.
If you are ready to hire a motivated and knowledgeable technical support professional, I am ready to work. I enjoy helping customers solve their problems, and I can ensure that your company is represented in a positive manner. Thank you for your time.
What to Include in a Technical Support Cover Letter
When you look at the free technical support cover letter sample above, you will see that it exhibits certain qualities. It contains a strong introduction and closing that clearly expresses the jobseeker’s interest in the position. The sample is also roughly half a page long, which is the desired length. Please avoid repeating information from your resume or using trite expressions.
Industry Specific Skills to Include
The free technical support cover letter sample above contains numerous industry-specific details. If you want an effective technical support letter, try including the following skills.
● Personable: You will be speaking directly to customers, and you will need to be friendly and professional at all times.
● Accurate: Most workers in a support position will have to collect information from customers. Accuracy is imperative if you want to avoid mistakes and keep your job.
● Good Listener: Most companies offer tech support over the phone, and if you are on call duty, you will need to listen closely to customer complaints and concerns.
● Knowledge of Technology: If you will be providing support for electronic devices, you should be clear that you are familiar with their operation.