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Top information technology resume examples

Scrum Master

Technical Project Manager

Technical Support

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How to build your resume for a information technology career

We have assembled resume examples and advice for various popular information technology jobs  use this expert guide to craft your resume.

Career Track: Technical Support

Every company with a product or service needs technical support, which means that opportunities in this profession are plentiful. For example, ensuring a good customer experience has become a major priority for businesses, and technical support plays directly into that experience.

For these technical support jobs, use our resume examples and tips as a foundation for your resume.

Technical Support Associate $39,657 Median Salary

Resume Format

Functional Resume

Focus on professional skills while highlighting your training and any relevant experiences that show your ability to assist users with technical issues.

Summary statement tip

For this position, focus on core abilities such as being well-versed with security standards. Highlight your expertise in resolving equipment issues (e.g., assisting end-users with diverse computer systems and mobile devices).

Skills to feature

Classify your skills under categories such as technical support (e.g., customer and case record management, issue resolution, and client IT system administration), technical skills (e.g., proficiency with MS Office and web browsers, understanding of LAN/WAN and VPN and other security practices), and soft skills (e.g., a friendly, professional demeanor, or strong verbal and written communication).

Get to the next level

To advance your career, acquire the following skills and experiences, and add them to your resume:

  • Technical skills related to your industry or job (e.g., TCP/IP, data entry software like Quickbooks, specific knowledge of other tools)
  • Examples of work achievements where you demonstrated leadership and other important soft skills (e.g., customer service, adaptability) and proved you’re capable of taking the initiative, leading teams, and achieving set targets)
  • Earn related certifications such as Certified Technical Support Specialist (CTSS) to give your resume more weight

Technical Support Engineer $69,014 Median Salary

Resume Format

Combination Resume

Feature skills and experiences that demonstrate your ability to carry out technical support and maintain smooth operations (including everything from individuals to enterprises).

Summary statement tip

Mention your most relevant and high-value skills, along with any important milestones or recognitions you have earned. For example: Dedicated Technical Support Engineer with five years experience in relational databases. Well-versed in rapidly and effectively resolving downtime issues.

Skills to feature

Emphasize key hard skills such as familiarity with security standards, troubleshooting expertise with software, database management, Oracle and MySQL. Don’t forget to highlight soft skills such as team leadership, decisive judgment, and a pragmatic and professional approach.

Get to the next level

Add the following skills, experience, and certifications to your resume to advance your information technology career:

  • Acquire in-depth technical training and certification in specific hardware and software, or advanced education such as a Master’s Degree in Computer Science.
  • Demonstrate an up-to-date understanding of the latest IT and software trends.
  • Give examples of where you have led and trained teams and executed projects successfully.

Technical Support Manager$121,549 Median Salary

Resume Format

Chronological Resume

This job position will require strategic input and strong abilities in managing teams and costs, so make sure you highlight your career successes in these areas, especially in your work history.

Summary statement tip

In a few sentences, highlight your top-line skills, such as team management or user assistance and process improvements, as well as your experiences working in different environments.

Skills to feature

Feature a blend of hard skills and soft skills matching the specific job required. Some high-value skills for this position include technical analysis, training, development, proficiency in ZenDesk, software diagnosis, process design, leadership, problem-solving, and communication.

Get to the next level

  • Gain additional certifications in important areas such as A+ (CompTIA) or Microsoft 365 Certified: Modernas.
  • Highlight work achievements in which you took an important role in improving a company processes or profits.
  • Show examples of how you have extended your knowledge of the company and its industry beyond technical support to help in other areas.

Career Track: IT Management

Employment of computer and information systems managers is expected to grow by 10% from 2019 to 2029, much faster than the average for all other occupations which means that plenty of opportunities are available in this field.

IT Specialist $30,433 Median Salary

Resume Format

Functional Resume

Highlight previous activities that show you can diagnose, repair, and troubleshoot software and hardware, as well as important skills such as a methodical approach and knowledge of specific programs and operating systems.

Summary statement tip

Use this section to highlight qualifications that fit the job you’re applying to, such as troubleshooting experience, as well as diagnostic and maintenance abilities.

Skills to feature

Make it easy for employers to evaluate your skills by grouping them under categories such as tech specializations, hard skills and soft skills. Feature a blend of professional skills (e.g., expertise in cloud computing, AWS, GCP and Azure, or Microsoft Certified Solutions Expert (MCSE) certification) and intangible skills (e.g., interpersonal, oral, and written communication skills, or the ability to work independently).

Get to the next level

To grow your IT specialist career, add the following to your resume:

  • Responsibilities that show off your knowledge of information technology principles and concepts.
  • Advanced training and certifications in related areas, such as completion of a Certified Data Professional (CDP) or Certified Information Systems Security Professional (CISSP) program.
  • Give examples of how you have taken a prominent role in important projects.

IT Project Manager $79,203 Median Salary

Resume Format

Combination Resume

Emphasize skills and experience in important areas such as asset management or project leadership and highlight instances where you delivered high-quality work that contributed to an organization’s portfolio and revenue growth.

Summary statement tip

Your summary statement should focus on your professional work experience and accomplishments. Use as many decisive action verbs and job-specific information as you can (e.g., detail-oriented and focused on identifying opportunities for process improvement).

Skills to feature

Organizations require an IT Project Manager who is motivated and hardworking with superior analytical skills. Ensure you include job-specific skills such as project organization, operational improvement, problem resolution, quality assurance, presentation skills, and risk mitigation planning.

Get to the next level

Add the following skills, experience and credentials to your IT Project Manager’s resume and advance your career:

  • Increase your skills in areas such as quality assurance, PMP and Six Sigma Certification.
  • Show work achievements that highlight your presentation skills, your ability to resolve problems, and your leadership capabilities.
  • Advanced degree in computer science or related field.

IT Manager $91,599 Median Salary

Resume Format

Chronological Resume

Give evidence of efficient IT management operations in challenging environments and success at motivating teams and meeting demanding timelines. Stress initiatives you have led that enhanced an organization’s productivity.

Summary statement tip

Use this section to emphasize your ability and experience in driving a company IT vision and strategy and devising and executing projects. Stress important skills such as communication and team-building.

Skills to feature

Pinpoint skills you have that match what the job needs, and list them here. Focus on knowledge and abilities such as documentation and reporting, risk mitigation planning, quality assurance, agile frameworks, infrastructure development, security planning, etc.

Get to the next level

To move up to a more senior position, emphasize the following in your resume:

  • Technical certifications like Six Sigma, CompTIA Network+ and TOGAF 9, as well as advanced training in management-related areas, such as completion of a Certified Associate in Project Management (CAPM) or Certified ScrumMaster (CSM) program
  • Examples of your ability to devise and execute strategic plans, working with senior leadership and across departments
  • Examples of how you have used your role to lead and institute process changes that benefit the entire company

Recommended information technology resume templates

Give your resume a look that not only shows off your credentials but also presents you as a meticulous, capable, organized and adaptable person, using these employer-ready templates as a foundation.

Esteemed

This streamlined layout works for various professional jobs and experience levels, with elegant, bold fonts highlighting section headings.

Qualified

Section headings are arranged in the left margin in this design, making for easy navigation, while the monogram design gives the header a striking look.

Acclaimed

This layout stands out thanks to the unique header placement, the subtle mix of color and black fonts, and the sleek lines separating each section.

For even more designs you can use for your resume, check out our complete selection.

Information technology resume FAQ

1. Which format is best for your resume?

Your resume format will depend on your level of experience and what you want the employer to focus on:

Functional format: This format is an ideal choice if you’re a first-time job seeker or lack experience. It’s also suitable for entry-level job roles that are more reliant on skills than work history. In this format, you will emphasize the job-ready training and abilities you already have, as well as any activities (e.g., internships or extracurricular work) that show you can put your skills to good use.

Combination format: This format features a blend of top skills and work history. It’s a good fit if you have a few years of experience and want to highlight relevant career accomplishments and skills.

Chronological format: This format spotlights your work history and is best for jobs that demand a high level of experience. Focus on achievements and major responsibilities that match what the job needs.

2. What are some common skills required for information technology jobs?

  • Communication
  • Organization
  • Analytical abilities
  • Creativity
  • Attention to detail
  • Knowledge of specific software and equipment (e.g., GSuite)
  • Project management
  • Problem-solving
  • Resourcefulness
  • Collaboration
  • Verbal and written communication
  • Due diligence
  • Time management

3. What qualifications and certifications are employers looking for in this industry?

For entry and mid-level jobs in this industry, employers usually look for a bachelor’s degree in a related subject, along with a specialized skill set or work experience. Expert-level job positions typically demand an advanced graduate degree with documented experience that shows your ability to lead teams and projects. Some other IT certifications you should consider for your resume and professional development include:

  • AMA Certified Professional in Management
  • Certified Associate in Project Management (CAPM)
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Certified ScrumMaster (CSM)
  • Certified Information Systems Security Professional (CISSP)
  • Certified Information Security Manager (CISM)
  • COBIT 5 Foundation
  • CompTIA Project+
  • Information Technology Infrastructure Library (ITIL)
  • PMI Agile Certified Practitioner (PMI-ACP)
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