Featured Resume Example: Chief Operating Officer

ChiefOperatingOfficer

Name: HUBERT HOWELL

Address: City, State, Zip Code
Phone: 000-000-0000
E-Mail: email@email.com

PROFESSIONAL SUMMARY

Performance-oriented sales leader offering exceptional record of achievement over 18-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

WORK HISTORY

Chief Revenue Officer
04/2014 to Current
Company Name, City, State

  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions to increase sales
  • Created and led sales promotions and advertising strategies to boost profits bringing in 38% more clientele
  • Exceeded sales goals 20% and accomplished business objectives by inspiring staff and promoting target products
  • Monitored and managed customer relationships to ensure customer retention in excess of 95%

Director of Sales and Marketing
01/2009 to 03/2014
Company Name, City, State

  • Increased sales volume by 16% by expanding product line to new retailers, including warehouse clubs and natural food chains
  • Forecasted sales of $65 million and set successful policies to achieve 110% of objective
  • Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy

Marketing Specialist
03/2005 to 12/2008
Company Name, City, State

  • Maximized advertising efforts by developing content for media relations, corporate communications and social media posts
  • Planned and executed events and marketing programs, producing five times goal of qualified leads
  • Mentored and guided executive team during business development decision-making to optimize profitability, marketing strategy and communications planning

Education

Master of Arts: Marketing
City, State

Bachelor of Arts: Communications
City, State

Top 4 Characteristics of a Best-in-Class Chief Operating Officer Resume

  1. Summary Provide a brief overview of your career, highlighting your key skills, achievements, and specific areas of expertise. Use this opportunity to mention your top traits, such as communication skills, your multitasking ability, or an impressive track record managing complex budgets. For example: “Visionary chief operations officer with 15+ years of experience developing innovative marketing strategies to grow revenue and increase margins.”
  2. Skills Consider dividing this section into separate hard skills and soft skills categories, as both types of abilities are crucial for this position. Key hard skills include financial management, operational analysis and strategic planning, while important soft skills include relationship building and management, organizational skills, and interpersonal skills.
  3. Work History Highlight the value you’ve brought to previous job roles. Concentrate on accomplishments that align with what the potential job needs, such as handling outward-facing communications, identifying new business areas or managing human resources. Begin with your current or most recent job experience, with three to five bullet points for each previous job, moving in reverse-chronological order.
  4. Education Feature your highest credential (e.g., bachelor’s or master’s degree in business administration, HR, finance, marketing or a related field), as well as relevant training or hands-on experience in related areas. For example: participation in a LSE MBA Essentials online course, a certificate in Operations Management, or an AMA (American Marketing Association) certification.

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Do’s and Don’ts for Your Resume

  • DO use crisp phrases and bullet points instead of full sentences. A resume documents your strengths and qualifications — stick to those when writing your resume, and avoid superfluous words (such as personal pronouns like “I” or “my”). Use powerful action verbs to propel your statements. For example, instead of writing, “I was responsible for managing the company budget,” write “Monitored multi-million dollar budgets with full P&L responsibility.” Notice how both examples are about the same length, but more important details are emphasized in the second example.
  • DO aim for a concise resume length. Stuffing your resume with irrelevant work experiences or skills increases the chances of a recruiter missing out on crucial information. Focus on featuring qualifications, work achievements, and top skills that speak directly to what the potential job needs. Aim for a document that’s one to two pages in length.
  • DO include intangible skills. Being a chief operating officer is not just about managing budgets and handling the nuts and bolts of business operations — it’s also about intangible traits such as leadership, delegating responsibilities, and managing client relations. Feature soft skills such as excellent communication abilities, multitasking skills and a strong work ethic to your resume, matching them with skills mentioned in the job description. For more details on in-demand soft skills, visit our article Top Resume Skills.
  • DON’T use negative phrases. Skip using negative connotations in the resume, even if you’re trying to use them to highlight your positive aspects. Instead of mentioning major problems at previous workplaces, focus more on showcasing your positive contributions. For example, state “Developed and implemented innovating marketing plans” instead of “Fixed inefficient marketing practices.”
  • DON’T submit your resume before reviewing it. A chief operating officer must have a good eye for detail and accuracy — carry over that trait to your resume. Double-check your document to make sure you don’t have grammatical mistakes or typos, and confirm that all your facts are correct. When you use our Resume Builder to create your resume, our tools can do the checking for you.
  • DON’T use weak verbs. Instead of starting the sentences with vague or passive verbs like “was tasked with,” describe your work achievements using strong action verbs like “analyzed,” “applied,” “improved,” “monitored,” “operated” or “executed.” For example: “Collaborated with CEO and board of directors to drive corporate growth and evolution” makes a stronger impression than “Was responsible for working with CEO and board of directors.”

Chief Operating Officer Resume FAQs

1. What skills should be included in a chief operating officer's resume?

Technical skills:Soft skills:
Personnel managementCritical thinking
Financial managementProblem-solving
System analysisSocial perceptiveness
Mathematics and data analysisPersuasion
System evaluationNegotiation skills
Economics and accountingInterpersonal skills
Quality analysisExcellent verbal and written communication
Business developmentTime management
Process improvementCustomer service-oriented
Vendor managementActive listener
Product developmentLeadership skills
CRM knowledgeIntegrity
Sales and marketingEye for detail
Implementation of operation strategiesAnalytical thinking
Mathematical skillsCooperative
Adaptability
Intuitive
Decision-making skills
Strong vision
Technical Skills:
Personnel management
Financial management
System analysis
Mathematics and data analysis
System evaluation
Economics and accounting
Quality analysis
Business development
Process improvement
Vendor management
Product development
CRM knowledge
Sales and marketing
Implementation of operation strategies
Mathematical skills
Soft skills:
Critical thinking
Problem-solving
Social perceptiveness
Persuasion
Negotiation skills
Interpersonal skills
Excellent verbal and written communication
Time management
Customer service-oriented
Active listener
Leadership skills
Integrity
Eye for detail
Analytical thinking
Cooperative
Adaptability
Intuitive
Decision-making skills
Strong vision

2. How should I format my chief operating officer resume?

For senior positions like a chief operating officer, it’s usually best to go with a chronological format. This format relies on a detailed work history section, and proves that you have the experience to handle this position. If you have less experience but can point to work accomplishments and important skills that fit the job, you can also use the combination format, which highlights both your skills and experience. If you lack experience but can point to training and skills that show you’re a good candidate, use the functional format, which features an expanded skills section.

3. How do I craft a resume for the next step in my career?

To continue moving up in your career, look to add the following to your resume:

  • New skills and experiences that show you’ve kept up with the latest trends for business operations and growth
  • Examples of how you’ve taken charge of important company initiatives and projects, with successful outcomes
  • Recognitions you’ve received internally or externally (e.g., from publications, or an industry award) that showcases how you’ve exceeded goals and expectations
  • Earn additional training and certifications that can make a positive impact, such as Certified Public Accountant (CPA), Certified Management Accountant (CMA) and Project Management Professional (PMP)

4. Why is it important to customize my resume?

No COO job is quite alike, so you should adjust your resume for every job opportunity. To customize your resume, scan the job description and pick out phrases that spell out major tasks and requirements (e.g., “setting comprehensive goals for performance and growth”), and then adapt those phrases for your resume, using your own skills and experiences. For example, you could list “company performance metric and goals” as a skill, or write “Managed performance and growth plans for company of 200+ employees” in your work history section. Our article How to Create a Targeted Resume offers more tips in this area.

5. Should I include references in my resume?

Including references in the resume is a thing of the past. Instead, use the valuable real estate on your document to elaborate on your best accomplishments and experiences. Hiring managers are much more likely to ask you to submit a references list separately — for tips on how to handle your references, see our article References on Your Resume 101.

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