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Featured Resume Example: Chief Operating Officer
Name: HUBERT HOWELL
Address: City, State, Zip Code
Performance-oriented sales leader offering exceptional record of achievement over 18-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Chief Revenue Officer
04/2014 to Current
Company Name, City, State
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions to increase sales
- Created and led sales promotions and advertising strategies to boost profits bringing in 38% more clientele
- Exceeded sales goals 20% and accomplished business objectives by inspiring staff and promoting target products
- Monitored and managed customer relationships to ensure customer retention in excess of 95%
Director of Sales and Marketing
01/2009 to 03/2014
Company Name, City, State
- Increased sales volume by 16% by expanding product line to new retailers, including warehouse clubs and natural food chains
- Forecasted sales of $65 million and set successful policies to achieve 110% of objective
- Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy
03/2005 to 12/2008
Company Name, City, State
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts
- Planned and executed events and marketing programs, producing five times goal of qualified leads
- Mentored and guided executive team during business development decision-making to optimize profitability, marketing strategy and communications planning
Master of Arts: Marketing
Bachelor of Arts: Communications
Top 4 Characteristics of a Best-in-Class Chief Operating Officer Resume
- Summary Provide a brief overview of your career, highlighting your key skills, achievements, and specific areas of expertise. Use this opportunity to mention your top traits, such as communication skills, your multitasking ability, or an impressive track record managing complex budgets. For example: “Visionary chief operations officer with 15+ years of experience developing innovative marketing strategies to grow revenue and increase margins.”
- Skills Consider dividing this section into separate hard skills and soft skills categories, as both types of abilities are crucial for this position. Key hard skills include financial management, operational analysis and strategic planning, while important soft skills include relationship building and management, organizational skills, and interpersonal skills.
- Work History Highlight the value you’ve brought to previous job roles. Concentrate on accomplishments that align with what the potential job needs, such as handling outward-facing communications, identifying new business areas or managing human resources. Begin with your current or most recent job experience, with three to five bullet points for each previous job, moving in reverse-chronological order.
- Education Feature your highest credential (e.g., bachelor’s or master’s degree in business administration, HR, finance, marketing or a related field), as well as relevant training or hands-on experience in related areas. For example: participation in a LSE MBA Essentials online course, a certificate in Operations Management, or an AMA (American Marketing Association) certification.
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Chief Operating Officer Resume FAQs
1. What skills should be included in a chief operating officer's resume?
|Technical skills:||Soft skills:|
|Personnel management||Critical thinking|
|System analysis||Social perceptiveness|
|Mathematics and data analysis||Persuasion|
|System evaluation||Negotiation skills|
|Economics and accounting||Interpersonal skills|
|Quality analysis||Excellent verbal and written communication|
|Business development||Time management|
|Process improvement||Customer service-oriented|
|Vendor management||Active listener|
|Product development||Leadership skills|
|Sales and marketing||Eye for detail|
|Implementation of operation strategies||Analytical thinking|
|Mathematics and data analysis|
|Economics and accounting|
|Sales and marketing|
|Implementation of operation strategies|
|Excellent verbal and written communication|
|Eye for detail|
2. How should I format my chief operating officer resume?
For senior positions like a chief operating officer, it’s usually best to go with a chronological format. This format relies on a detailed work history section, and proves that you have the experience to handle this position. If you have less experience but can point to work accomplishments and important skills that fit the job, you can also use the combination format, which highlights both your skills and experience. If you lack experience but can point to training and skills that show you’re a good candidate, use the functional format, which features an expanded skills section.
3. How do I craft a resume for the next step in my career?
To continue moving up in your career, look to add the following to your resume:
- New skills and experiences that show you’ve kept up with the latest trends for business operations and growth
- Examples of how you’ve taken charge of important company initiatives and projects, with successful outcomes
- Recognitions you’ve received internally or externally (e.g., from publications, or an industry award) that showcases how you’ve exceeded goals and expectations
- Earn additional training and certifications that can make a positive impact, such as Certified Public Accountant (CPA), Certified Management Accountant (CMA) and Project Management Professional (PMP)
4. Why is it important to customize my resume?
No COO job is quite alike, so you should adjust your resume for every job opportunity. To customize your resume, scan the job description and pick out phrases that spell out major tasks and requirements (e.g., “setting comprehensive goals for performance and growth”), and then adapt those phrases for your resume, using your own skills and experiences. For example, you could list “company performance metric and goals” as a skill, or write “Managed performance and growth plans for company of 200+ employees” in your work history section. Our article How to Create a Targeted Resume offers more tips in this area.
5. Should I include references in my resume?
Including references in the resume is a thing of the past. Instead, use the valuable real estate on your document to elaborate on your best accomplishments and experiences. Hiring managers are much more likely to ask you to submit a references list separately — for tips on how to handle your references, see our article References on Your Resume 101.