Insurance Claims Representative Resume Example

Nilda Melissa Diaz, CPRW
By Nilda Melissa Diaz, CPRW, Career Advice Expert Last Updated: December 05, 2022
  • 30% higher chance of getting a job‡
  • 42% higher response rate from recruiters‡

Looking for a new job can be stressful, but with a strong, well-written resume, you will be able to find the job you’re looking for. Think of your resume as your introduction and emphasize your best attributes as they relate to the position. This document is your opportunity to make a great first impression.

Take note: An insurance claims representative resume needs to show any experience and certifications you have in the field. Don’t forget to mention the skills you know are necessary for the job, such as verifying records, assessing claims, examining property, inspecting damage, and customer service. List the skills in a format that is easy to see so the employer doesn’t have to search for the information in your resume.

Check out our insurance claims representative resume templates that are here to help you write your own.

insurance claims representative resume template


Insurance Claims Representative Resume Questions

1. How many skills should you put on an insurance claims representative resume?

Provide five to eight skills in a bullet-point list in the skills section of your resume. Choose your top or expert-level skills that are most relevant to the advertised job. Most insurance claims representatives must use database, accounting, and office suite software. They must also be able to handle insurance paperwork, such as property records and tax forms.

Include your soft skills, too. Generally, hiring managers expect applicants to have customer service, active listening, and reading comprehension skills. Check out our insurance claims representative resume sample to see how to list your skills.

2. What can you do to make your insurance claims representative resume stand out?

Include the skills, experiences, and credentials relevant to the advertised position. You can determine these by carefully reading the job description to understand what hiring managers are looking for. They want to be able to assess your skills, experiences, and potential at a glance. A resume packed with fluff will lose their attention.

Make sure your resume is simply formatted and thoroughly proofed. Stick to a black and white theme and use a sans-serif font such as Arial or Calibri. Overly designed documents distract hiring managers and Applicant Tracking Systems. An ATS is a tool that employers use to screen resumes based on keywords. If your resume is full of graphics and resume fonts, the ATS cannot do its job and will likely discard your document.

3. How do you describe computer skills on your insurance claims representative resume?

Present your top computer skills in your professional summary and skills sections where hiring managers can easily find them. Use strong action verbs in your summary statement, for example, “Oversee database administration, development, and training.” Present your computer skills in a bullet-point list in your skills section. Describe each skill succinctly, such as “Data entry expertise.”

You may go into more detail about your computer skills in your experience section. Try to tie specific skills to specific responsibilities. Review our insurance claims representative resume sample for more descriptions of computer skills.

4. Should you include references on an insurance claims representative resume?

For the most part, no. Today’s jobseekers no longer place references on their resumes. Hiring managers will request these resources if they consider you an attractive candidate. List your references on a separate document so you are all set when a hiring manager requests them. Format your list to match your resume for visual consistency between the documents.

5. How do you write an objective statement for an insurance claims representative resume?

Today, most jobseekers use professional summaries to introduce their work experience. However, it is still appropriate to use a resume objective statement if you are applying for your first job, undergoing a career change, or returning to the workplace after a long absence.

Whichever option you choose, showcase your professional character and experience. Include your top hard and soft skills and accomplishments, too. Browse our insurance claims representative resume sample for inspiration. If you are ready to create your professional calling card, use our step-by-step resume builder. It provides industry-specific text examples to assist you in crafting your customized document.

Show Resume Text

Resume Text

April Johnson

123 Fake Street
City, State, Zip Code
Cell: 000-000-0000


Flexible Insurance Claims Representative dedicated to providing comprehensive customer service and claims assistance. Adept at conduct claim assessment and verification, evaluating and settling property claims, maintaining documents and organization. Specialize the managing internal databases and inputting customer information.


  • Record verification
  • Claim assessment
  • Inquiry response
  • Policy coverage
  • Property inspection
  • Customer service
  • Dependable

Work Experience

October 2009 to March 2015 Company Name — City, State Insurance Claims Representative

  • Coordinated with management to determine the validity of questionable claims
  • Explored available policy coverage for individual claims, assessed and verified claims, responded to customer inquiries
  • Processed and organized insurance documentation, reviewed documents for claims

February 2004 to September 2009 Company Name — City, State Insurance Claims Representative

  • Prepared insurance documentation including medical and property records, tax forms, and consent forms
  • Processed claims, assessed claims for validity, applied policy provisions and procedures to claims
  • Conducted investigations of questionable claims, including conducting interviews, documentation reviews, and property inspections

May 1999 to January 2004 Company Name — City, State Insurance Claims Representative

  • Analyzed individual insurance claims, verified the claims and conducted property inspections
  • Applied policy coverage and claims processes to insurance claims, responded to customer inquiries, communicated with customers and provided customer service
  • Scheduled inspections and claims appointments 


1999 Chula Vista High School, City, State