Featured Resume Example: Dispatcher

Dispatcher

Name: Damon Morgan

Address: City, State, Zip Code
Phone: 000-000-0000
E-Mail: email@email.com

PROFESSIONAL SUMMARY

Attentive dispatcher with success at keeping callers calm to gather required information to support police and other first responder actions. Familiar with managing emotions and staying clear-headed under pressure. Knowledgeable about dispatch procedures and policies.

SKILLS

  • Computer-aided dispatching
  • Information intake
  • Police, ambulance & fire procedures
  • Service coordination
  • Strong prioritization skills
  • Problem resolution
  • Communication
  • Time management

WORK HISTORY

Dispatcher
07/2018 – Current
Company Name, City, State

  • Receive 60+ public emergency and non-emergency calls a day and prioritize calls in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Read system maps and caller information, and documented all details in system.
  • Automate document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.

Service Dispatcher
04/2016 – 06/2018
Company Name, City, State

  • Dispatched drivers to assist up to 25 callers a day based on locations, needs and worker availability.
  • Evaluated and adjusted over 12 routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.

Customer Service Representative
07/2014 – 03/2016
Company Name, City, State

  • Answered constant flow of customer calls with up to five calls in queue per minute.
  • Consulted with customers to resolve issues and create effective solutions.
  • Entered customer interaction details on a CRM software to track requests, document problems and record solutions offered.

EDUCATION

High School Diploma
City, State

Top 4 Characteristics of a Best-in-Class Dispatcher Resume

  1. Summary Provide a rundown of your top skills and work achievements, geared towards answering one question: what makes you a good fit for the specific job you’re applying for. For example: “Reliable dispatcher with 7 years of experience maintaining communications with all transportation and managerial personnel. Well-versed in supervising and managing teams.”
  2. Skills Emphasize vital professional abilities such as maintaining call logs, knowledge of database and recordkeeping software, or data analysis, as well as soft skills such as effective communication and time management. Always look to feature abilities from your skill set that match what the job is looking for.
  3. Work History Instead of laundry-listing every past work task, highlight major responsibilities and achievements that demonstrate outstanding performance. For example: “Implemented changes in delivery times and scheduling that improved overall on-time deliveries by 14%.”
  4. Education List your highest education credential (e.g., high school diploma or GED certificate), as well as any additional technical training or certifications that apply to the job, such as Freight Broker Dispatcher training or Public Safety Telecommunicator (PST) certification.

See Why My Perfect Resume is a 5-Star Resume Builder

Find the Right Template for Your Resume

Give your resume a sleek, professional presentation using these free templates:

Esteemed

This easy-to-read template uses dot graphics to highlight section headings, efficiently presenting your skills and work history.

Deluxe

This template’s bolded, color fonts for the header and section headings sets them apart, while the streamlined layout can be easily customized.

Modern

This resume uses intelligent spacing to organize information, resulting in a clean, professional appearance. The job seeker’s name is presented along the right for a unique look.

Visit our resume templates section for even more employer-ready designs.

Do’s and Don’ts for Your Resume

  • DO treat your resume summary as an elevator pitch. Just as job applicants are often asked in interviews to give an “elevator pitch” that sums up who they are and why they can bring value to a company (all within a few seconds), use your summary as your resume’s elevator pitch. Focus on your best skills, personal traits, and areas you specialize in. For example: “Diligent dispatcher with a strong record of maintaining schedules and resolving customer and shipper problems. Proficient at evaluating routes and ensuring accurate, timely orders.” For more tips on your summary statement, see our article How to Write the Perfect Summary Section.
  • DO create different versions of your resume for different jobs. Even dispatcher tasks and requirements can vary from company to company, so adjust your resume to fit. Stress skills and experiences that directly relate to the specific job. One position might focus on tasks like resolving shipper complaints, where another might stress duties like creating and updating daily dispatch sheets. Focus on career achievements and abilities that speak to these needs. For more resume customization tips, see How to Create a Targeted Resume.
  • DO avoid “fancy” resume layouts. Our research shows that the “look” of your resume influences how employers think of you as a candidate. If your resume is packed with unusual fonts or graphics, you run the risk of leading recruiters to think of you as frivolous or unsuitable for the job. The best course of action is to use a straightforward, professional template for your resume, and let your credentials, skills and experiences do the real talking.
  • DON’T miss out on quantifying your major work achievements. Give employers a better impression of your capabilities by underlining your major achievements with numbers and statistics. For example, in place of writing “Evaluated and updated routes according to weather conditions, worker availability and traffic hazards,” write “Evaluated and updated 45+ shipping routes every week according to weather conditions, worker availability and traffic hazards.”
  • DON’T let your resume run long. Stick to the point when creating your resume, considering this question for every piece of information that you put down: Does this explain why I’m the right person for the job? Avoid irrelevant abilities or work experiences. Use peppy bullet points and phrases instead of long-winded sentences to save space, and convey an image of efficiency. Aim for a resume length of 2 pages or less.
  • DON’T submit your resume without reviewing it. Even a small error in your resume can result in a trip to the recycle bin, so make a point of proofreading your document a few times, and taking care of any grammatical or spelling errors. This is also your chance to make sure your information is up to date and fits the job you’re applying to. Our Resume Builder comes equipped with tools that can also assist you in your review.

Dispatcher Resume FAQs

1. What hard and soft skills should you consider for dispatcher resume?

Hard skills:Intangible skills:
Radio and telephone proficiencyProfessional approach
Call prioritizationMultitasking
Computer-aided dispatchStress management
Verifying coverageCustomer service
Maintaining call metricsTeamwork skills
Service coordinationProblem-solving
Routing ordersAttention to detail
Service planningActive listening
Updating logsVerbal and written communication
Booking appointmentsSound judgment
Operating gate systemsCritical thinking
Writing and managing reports
Data entry
Traffic control
Two-way radios
Flight operations
Hard Skills:
Radio and telephone proficiency
Call prioritization
Computer-aided dispatch
Verifying coverage
Maintaining call metrics
Service coordination
Routing orders
Service planning
Updating logs
Booking appointments
Operating gate systems
Writing and managing reports
Data entry
Traffic control
Two-way radios
Flight operations
Intangible skills:
Professional approach
Multitasking
Stress management
Customer service
Teamwork skills
Problem-solving
Attention to detail
Active listening
Verbal and written communication
Sound judgment
Critical thinking

2. What resume format is best for this position?

If you’re a first-time job seeker or lack dispatcher experience, consider the functional resume format, which highlights your job-ready skills and training. If you can show substantial experience as a dispatcher, use the chronological resume format, which focuses on your work history and career achievements. If you have a little less experience, you can also consider the combination format, which presents a balanced blend of relevant skills and work history.

3. What is the correct way to include keywords in a resume?

Find keywords by carefully reading through the job description for phrases that spell out what the job needs, and address these needs through your summary, skills, and work history sections. For instance, if the job emphasizes “utilizing reports for Live Load tracking,” you could list “live load tracking” as a skill, or give a work history example from a job where you handled reports for live load tracking. Don’t just copy and paste keywords, instead show employers how they relate to your abilities and experiences. For more keyword advice, see our article How to Use Keywords Effectively.

4. How do you use action verbs in your resume?

Powerful action verbs present you as an energetic, proactive employee, so use them to describe current and past work experiences. For example: “Managed customer calls effectively and efficiently in a complex, fast-paced dispatching center environment” comes off better than “Was responsible for taking customer calls in a complex, fast-paced dispatching center environment” Here are some more action verbs you can use:

  • Coordinated
  • Executed
  • Oversaw
  • Boosted
  • Expanded
  • Organized
  • Generated
  • Reduced
  • Maximized
  • Introduced
  • Initiated
  • Implemented
  • Completed
  • Modified
  • Updated

5. What are some common mistakes you should avoid in your resume?

  • Using an objective statement: While an objective is appropriate for jobs where you need to explain your career goals, it’s usually unnecessary — go with a summary statement instead.
  • Empty buzzwords like “can-do attitude” or “go-to person” as they don’t explain your skills or value — stick with specific facts about your skills and accomplishments.
  • Personal details — For a resume, the only personal information required is your name, phone number, town and state of residence, and email address. Don’t include any information that might compromise confidentiality, or bias recruiters (such as information about your age, martial status or religious beliefs).
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