Leo Kline 100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 email@example.com
Automotive Warranty Administrator with more than five years of diverse experience communicating with manufacturers regarding part defects and vehicle performance issues. Ensuring that claims are paid and required documentation is filed. Taking pride in providing stellar customer support.
Claims processing abilities
Warranty policy comprehension
Meticulous in work
June 2014 to Present Car Depot–New Cityland, CA Automotive Warranty Administrator
Secure warranty payments from manufacturers.
Maintain a spreadsheet of when claims were filed to track repayments.
Contact manufacturers directly to deal with any issues concerning the processing of warranty-related claims.
Resolve discrepancies with charge backs.
Interact with insurance company officials to process claims for vehicle repairs, part replacements and vehicle recalls.
January 2011 to May 2014 Auto World–New Cityland, CA Automotive Warranty Administrator
Attended workshops and seminars to remain current on vehicle warranty issues.
Processed claims by collecting required information from customers and submitting the necessary forms, often via fax or electronically via computer.
Maintained accurate records on the status of claims filed.
Responded to customer questions concerning claims.
August 2007 to November 2010 New Cityland Ford–New Cityland, CA Automotive Warranty Administrator
Clarified issues concerning vehicle warranties with customers.
Worked with technicians on staff to provide accurate answers to warranty inquiries.
Prepared weekly and quarterly spreadsheets showing the activities of all warranty claims.
Confirmed part numbers referenced on warranty claim forms and responded to any reports of discreteness with such numbers.
Provided key information to insurers, such as the date when parts not in stock were ordered and when actual repairs took place.
Made efforts to streamline the payment process and minimize delays.
2007 Williams High School, New Cityland, CA High School Diploma