123 Null Ave, Fake City , NY 12345 | Cell: 000.123.111 | Email: email@example.com
Award-winning, energetic, dedicated, and focused surety underwriting assistant with 28 years of industry experience. Excel in providing technical administrative support to underwriters and management staff. Exceptional in assessing risks, underwriting policies, and analyzing sensitive documents. Complete mission-critical special assignments in a deadline-driven environment. Research and resolve highly complex processing and bond reconciliation issues in a timely manner. Train departmental support staff leveraging exceptional communication, interpersonal, and leadership skills.
Underwriting Risk assessment and management Gathering and analyzing underwriting data Proper completion of bond forms Customer service File maintenance Administrative skills Bid and final bond request processing Pre-screen underwriting information Research and resolve premium entry and collection issues Relationship management
Surety Underwriting Assistant III December 2002 to Current Liberty Mutual Insurance Company Los Angeles, CA Selected as the regional contact tasked to enhance B2B relationships. Picked as the point of contact for Canadian-fronted business for State of California bond obligations. Prepared comprehensive details outlining indemnity processes for underwriting assistants in compliance with company standards. Chosen as a key member of the user acceptance testing team for crucial projects including an intranet upgrade. Proactively participated as a member of the advisory board committee tasked to streamline workflows and create one-page user guides. Streamlined special endorsement procedures within the company’s bond billing system. Key role in developing a process for joint venture billings and co-sureties to determine the company’s stake in contracts involving multiple parties. Liaised with IT and served as a subject matter expert. Recipient of a Culture-in-Action Award for productivity and exceptional handling of a major core account contract. Received a second Culture-in-Action Award for surpassing expectations while testing compatibility between internal and ABL (Aon) system to ensure B2B compatibility. Underwriting Assistant October 2001 to December 2002 Kemper Insurance Agency Los Angeles, CA Underwriting Assistant October 1988 to September 2001 American International Group (AIG)
Los Angeles, CA
Education Sun Valley, CA Los Angeles Valley Community College Van Nuys, CA
John H. Francis Polytechnic High School