Receptionist Resume Example

CIENNA DOE
123 Fake Street, City, State, Zip Code – Cell: 000.000.0000 – email@email.com

Dynamic and results-driven professional skilled at providing superior customer service. Highly qualified in service-based positions requiring an emphasis on customer/client satisfaction in a fast-paced environment. Extensive expertise in the medical industry and consistently exceed center goals and client expectations. Superb interpersonal skills; able to effectively collaborate with management and coworkers to build a positive and cohesive work environment. Respected “go to” person for escalation issues, providing creative solutions to customer concerns. Ambitious and ready to embrace new challenges and contribute to the organization’s overall success. Customer service Multi-line phone systems Training and development Correspondence Front and back office support Appointment scheduling Collection and billing Patient demographics Documentation Mentoring and motivation Medical terminology Team building and training

CORE QUALIFICATIONS

EXPERIENCE
04/2013 to Current Dental Receptionist Algoma Lakeview Dental Care Algoma, WI Manage the front office, greet patients, and respond to requests for information and appointments. Investigate issues with past due invoices and use strategies to significantly reduce the number of unpaid accounts. Verify insurance information, collect co-pays, and inform patients of their financial obligations. Assess provider charges including dates of service, procedures, and enter information into the billing software program. Prepare, review, and mail patient statements. Maintain accurate records of patient correspondence and referrals using Microsoft Excel. Implemented a new filing system to streamline operations. Optometrist Assistant Lakeshore Vision Center Kewaunee, WI Assisted patients with selection of frames and lenses. Ordered products, verified inventory, dispensed orders, and adjusted glasses. Promptly resolved patient questions, issues, and complaints to ensure satisfaction and retention. Trained patients on hygienic insertion, care, and removal of contact lenses. Effectively managed patient flow to minimize wait times. Answered a high volume of phone calls and prioritized/scheduled appointments accordingly. Confirmed patient information, collected co-pays, and verified insurance. Office Assistant Harbour View Realty & Appraisals Kewaunee, WI Directed daily office operations, greeted visitors, and responded to requests for information. Created, maintained, and updated Microsoft Excel spreadsheets to generate reports and lists. Cultivated and enhanced relationship with local business leaders including realtors and lenders. Marketed properties to the public by networking, creating brochures/ads, and subscribing to multiple listing services to maximize exposure. Classes: Accounting and Business Northeast Wisconsin Technical College (NWTC) Green Bay, WI

12/2004 to 04/2013

12/2002 to 12/2004

EDUCATION