Medical Receptionist Resume Example

Kellie Hanna, CPRW
By Kellie Hanna, CPRW, Career Advice Expert Last Updated: December 05, 2022
  • 30% higher chance of getting a job
  • 42% higher response rate from recruiters

The doctor is in and nothing happens in any office without an energetic and competent receptionist. Schedule your appointment today to get a check up for your medical receptionist resume. Before your fabulous communication and organization skills can wow doctors and patients, your resume gets you to the front of the waiting list. So make sure your resume isn’t on life support. Captivate your potential new employer with a fabulous resume objective detailing vital medical receptionist skills such as excellent phone technique and proficiency with insurance verification. Experience and expertise is a plus in the receptionist field, making it okay to push yours like a patient trying to get to the head of the line. Of course, a sense of humor and positivity are important characteristics in the medical receptionist profession, so make sure to incorporate those into your highlights. Even the most organized receptionist needs a shot of inspiration, especially when it comes to resume writing. Make sure yours is as winning as your phone etiquette by taking a glance at our medical receptionist resume examples.

No Need to Change Alt text

Top 4 characteristics of a best-in-class medical receptionist resume

  1. Summary

    In a few brief sentences, present a mix of relevant skills and prior work experience that define who you are as a receptionist candidate. Make sure the qualifications you include are industry-specific, such as “adept in clerical and customer service tasks,” “experienced in maintaining daily inventory,” “professional support of patients” or “efficient data entry skills.” Combine these abilities with a work history highlight, such as: “Polite medical receptionist with 3 years of experience patient support and efficient data entry.”

  2. Skills

    Make sure to include both intangible and technical skills. Examples of intangible skills that make a positive impact in a medical receptionist role include, “organization and management skills,” “strong verbal communication skills,” and “polite and helpful demeanor.” Technical abilities that you should consider include “medical office administration,” “maintaining electronic medical records,” “patient scheduling,” “insurance claims knowledge,” “EMR/EHR software proficiency” and “medical billing and coding.”

  3. Work history

    Aim to include up to the last 10 years of your work history, but focus on relevant work experience and achievements, rather than listing every task from previous jobs. Quantify achievements whenever possible, e.g. “Provided clerical support to 130 hospital employees and maintained files for 500+ patients” makes a stronger impact than “Provided clerical support and maintained files.”

  4. Education

    List your highest degree attained, as well as any relevant training or certifications that can help you excel in the role, such as customer service certification or general receptionist training.

Do’s and don’ts for your resume

Do’s

  • DO Proofread your resume

    Receptionist work demands attention to detail and accuracy — make sure your resume reflects this. Review your resume to identify grammatical or spelling errors, and make a final check on the information you’ve included, ensuring you’ve included all the important skills or achievements that a hiring manager is looking for.

  • DO customize your resume

    Make different versions of your resume for each job you apply for. The best way to tailor your resume is to customize each section carefully, based on what the specific job description requires. If the posting mentions tasks such as “maintaining patient records” or “payment collection,” mention any experience or skills you have in these areas in your resume.

  • DO quantify your achievements

    Instead of mentioning your accomplishments and achievements in a vague manner, quantify it with stats and figures to catch recruiters’ attention. For example, write “Documented 500+ patients and kept records up-to-date for doctors” instead of “Kept track of patients and their files to assist doctors.” This helps recruiters see the impact you had on your previous organizations.

Dont’s

  • DON’T create an over-long resume

    The more content you pack into your resume, the more chance you have of recruiters skipping over crucial info that shows you can do the job. Keep to a single-page resume that contains only details that speak directly to how well you can perform the job, whether it’s a previous job experience that demonstrates your ability to multitask, or specific education or training that shows you’re familiar with medical terminology and processes.

  • DON’T forget intangible skills

    Soft skills are as important as technical skills, especially for a receptionist position which requires constant communication and collaboration with others. Look to include traits such as being patient and customer-oriented, excellent communication skills and proficiency at organization.

  • DON’T use first-person pronouns

    It’s standard resume practice to not use “I” when writing a resume — no need to write “I am a dedicated medical receptionist with 3 years of experience” when you can just write “Dedicated medical receptionist with 3 years’ experience.” Write short phrases that focus on your skills and experiences.

 

Medical Receptionist Resume Questions

1. How do you format a medical receptionist resume?

There are three primary resume formats: chronological, functional, and hybrid. Chronological format is best for people with a lot of work experience, while functional format is better for those who want to highlight their skill set. A hybrid format emphasizes both work experience and skills, and it is ideal for people making career changes or recent college graduates. Our medical receptionist resume sample follows the chronological format, with the applicant placing the most relevant information in the work experience section.

2. How do you describe computer skills on your medical receptionist resume?

The most important types of software medical receptionists need to know how to use include accounting, scheduling, and point of sale software. It is beneficial if you can list the exact software you are familiar with because if the hiring manager uses the same programs, then you are already ahead of the competition. In addition to naming specific software titles in the skills section, you can also include them in the work history section if you can talk about how your computer knowledge benefitted the business.

3. What does a good medical receptionist resume look like?

A good application should look similar to our medical receptionist resume sample, and that means using a professional resume template. The header should include your name and contact information. From there, you want a professional summary that showcases your most relevant experiences and entices the hiring manager to read more. List your skill set next using bullet points. For most resumes, the work history section will be longest. In addition to listing all the achievements you held at each place of work, you should include your job title, the name of the company, and the dates you worked there. Education comes last, but you can also add sections related to certifications or other important areas.

4. How many skills should you put on a medical receptionist resume?

You should list somewhere between eight and 10 skills on your resume under the appropriate header. To save on space, you can divide this section into two columns with each column containing four or five bullet points. If you need to figure out which skills to include, think about which ones will help you the most in this new job. You can also look at the job listing to see what skills the hiring manager emphasized. Listing the same keywords on your resume can help immensely if the employer uses an Applicant Tracking System, or ATS, to scan resumes to see which ones contain important keywords. We have fully optimized our medical receptionist resume sample to make it through an ATS with ease.

5. How do you make a medical receptionist resume for a first job?

When you have no experience, you should emphasize transferrable skills and education over work experience. Essentially, you need to do the opposite of what our medical receptionist does. You should also create an application that is easy to read through and does not have a lot of distractions. Play up your main selling points, even if they are from high school. You also want to make sure you showcase your professionalism by not listing references on this document. Find more step-by-step guidance by using our resume builder.

6. What are keywords and how to incorporate them?

Look for phrases and job requirements in medical receptionist postings that define the position, such as “excellent verbal communication skills,” “coordinating with medical professionals and doctors,” “operating multi-line phone systems,” and “updating patients’ personal and “insurance information.” These phrases are the keywords you’ll use in your own resume where you can, matching skills and requirements to your abilities and work history. Doing this will help your resume pass application tracking systems (ATS) that will scan your resume for these keywords.

7. How do you enhance your resume to take the next step in your career?

Look to continue developing your management and leadership skills, including the following:

  • More opportunities and projects where you can demonstrate your management, leadership, and organizational capabilities.
  • Taking the initiative to assist patient coordinators with facility staff, patient and care plan management.
  • Gaining more responsibility in facility maintenance, including efficient handling of office inventory and daily deliverables.
  • Oversee personal and confidential patient information, and look to improve processes for related data storage and management.
  • Ensure that doctor-patient communications and hand-offs are efficient.
  • Ensure that staff and visitors are well-attended to.

  Now that you know how to craft an awesome Medical Receptionist resume, check out our Medical Receptionist cover letter sample to finish creating your application materials. Show Resume Text

Resume Text

Sierra Vaughn

123 Fake Street
City, State, Zip Code
Cell: 000-000-0000
email@email.com

Summary

Flexible Medical Receptionist who can maintain organization and handle communication in a fast-paced medical office. Skilled with booking appointments and patient scheduling, registering patients and monitoring patient status, and performing insurance verifications. Specialize in handling phone duties and monitoring communication.  

Highlights

  • Admittance and registration
  • Medical documentation
  • Filing
  • Phone and communication
  • Payment collection
  • Billing
  • Hard working
  • Computer skills    

Work Experience

October 2008 to February 2015 Company Name — City, State Medical Receptionist

  • Provided customer service including responding to queries, providing assistance and status updates
  • Performed insurance identification, documented patient updates and organized filing system
  • Assisted with the organization and maintenance of inventory and office supply, completed daily reports on patient status, no shows, and weekly budgets

June 2004 to September 2008 Company Name — City, State Medical Receptionist

  • Collected patient information, verified insurance and coordinate with previous care practitioners
  • Collected daily payments from patients, produced weekly balance sheets
  • Registered patients, monitored patient status, completed patient bedside visits to provide status updates and inputted data into internal database

March 2000 to May 2004 Company Name — City, State Medical Receptionist

  • Answered phones and handled communication, greeted and registered incoming patients
  • Maintained and organized medical and financial documentation, input information into database Scheduled appointments with patients, provided schedule updates to medical practitioners 

Education

1999 Company Name, City, State