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Toby Lane 100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 example-email@example.com Summary Detail-oriented Auto Insurance Claims Adjuster who possesses well-honed customer service skills. Tenaciously committed to thoroughly researching, reviewing and analyzing claims-related date. Adept at multi-tasking and completing assignments within policy and statutory prescribed deadlines. Highlights
- Command of auto claims laws
- Proactive tactician
- Detailed oriented
- Effective speaker
- Thoughtful writer
- Team player
- Oversaw team of auto claims adjustors in major metropolitan community.
- Increased claims processing efficiency by 40% during tenure with company.
- Resolved consumer initiated claims disputes with 80% success rate.
- Oversaw staff continuing education and regulatory compliance education programs.
- Implemented company-wide claims processing efficiency protocols.
- Managed team of 15 claims adjusters serving an urban marketplace.
- Oversaw all catastrophic auto accident cases in jurisdiction.
- Recruited new claims adjusters for metropolitan team.
- Liaison between claims adjustment team and senior management.
- Responsible for training new claims adjustors hired by the company.
- Directly supersized 25 claims adjusters and associated professional staff.
- Developed unified company-wide claims reporting system.