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Kathleen O'Neal
123 Fake Street
City, State, Zip Code
Cell: 000-000-0000
email@email.com
Professional Summary
Experienced Claims Assistant with strong background in personal lines of insurance. Professional yet approachable personality able to effectively communicate with both internal and external stakeholders. Proficient in use of common software, programs and tools of office and claims administration.
Highlights
- Strong computer skills
- Fluency in all MS Office Suite
- Database management experience
- Organized and effective time manager
- Adept in customer complaint resolution
- Excellent communicator
- Team player
- Strong negotiator
Work Experience
December 2011 to Present Company Name-City, State Claims Assistant
- Assisted managers, adjusters and examiners with claims caseload, traffic and correspondences.
- Evaluated incoming claims for investigations and documentation needs.
- Conducted personal and telephone investigations for claims.
- Researched, documented and obtained all necessary claims information.
- Prepared and submitted manager, adjuster and examiner travel and expense reports according to company policy for prompt reimbursement.
- Answered incoming customer inquiries regarding active claims and ensured optimum customer service was provided.
- Arranged medical examinations for claimants as applicable.
- Disbursed disability and medical payments.
- General administrative duties and office procedures as needed.
- Attended training sessions, workshops, events and trade shows as directed.
September 2008 to November 2011 Company Name-City, State Claims Coordinator
- Directly assisted team of Claims Assistants and Adjusters through provision of clerical assistance.
- Drafted correspondences and executed procedural paperwork.
- Compiled documents, recorded information in databases and filed reports.
- Scheduled meetings, drafted meeting minutes, answered phones and provided backup customer service support.
Education
2011 University of Cityland, City, State Bachelors Degree, Business Administration