123 Fake Street, City, State, Zip Code, Cell:000-000-000, firstname.lastname@example.org
A resourceful Six Sigma Black Belt consultant with over 13 years of experience in strategy implementation, customer satisfaction, cross-functional team assembly, and leadership. Proven ability to streamline, increase productivity, improve internal/external customer relations, and compliance. Excellent team player actively completing level 30 initiatives seeking to leverage expertise into a Six Sigma specialist role with a progressive organization.
Change agent Project management Quality/process improvements Risk mitigation STAR measures Major change initiative management MS Office suite, Minitab Sustainable change improvements
Earned Six Sigma Operational Excellence (OpX) Standout Solutions Award for reducing 4 operational touch points. Decreased resolution letter turn-around time from 30 to 5 days, resolving grievances and improving member experience. Garnered STAR measure customer care improvement, reducing plan complaints (CTM) by 36% and 29% for 2 separate projects. Improved monitoring measures from 75% to 95% by ensuring denial notices included decision rationale (CRM condition i).
Professional Value Offered
Compliance Bolstered regulatory initiatives, maintaining government compliance status by managing complaints, appeals, grievances. Managed Medicare plan STAR rating measures, serving as key resource on critical issues. Directed cross-functional/cross-segment teams focusing on STAR measure compliance. Project Management Aided senior leadership teams by driving results related to business case development, resourcing, scope/pipeline development, testing, deployment, and controls. Boosted project management skills and mitigated risk, identifying project dependencies, issues, risks, and plan development. Supervised complex acquisition integration, migration, consolidation and decommission projects. Process Improvements Drove key process results and completed projects on-time through effective contingency planning and deliverables quality management. Spearheaded Six Sigma methodology programs, utilizing statistics and data/customer/process analysis to implement sustainable improvements and locate project gaps for ongoing metrics. Augmented conceptual analysis processes, eliminating defects and improving business process, quality, and compliance. Recommended peer improvements to eliminate project discrepancies and aid with troubleshooting complex issues. Explored profit-growth opportunities, performing analytics/CBA and monitoring data to determine process capabilities.