For many job openings, a resume is only half of the equation when it comes to piquing the interest of a hiring manager. The other half comes in the form of a cover letter. Cover letters are a chance for you to go past the strict and informational format of a resume to show some of your spark and personality. It is also a chance for you to lend insight into your industry knowledge. Check out the free technical support representative cover letter sample below. There are two sections afterward that you may find helpful as well.
Dear Mr. Brown,
The job posting last week on your company website for a technical support representative appeals to me for two reasons. First, the description of the ideal candidate fits me perfectly, and second, I have admired your company for many years due to its philosophy of giving back to the community.
My credentials include an associate degree in sales and marketing, and three years of experience working remotely in technical support for ABC company. I have excellent time management and organizational skills that allow me to thrive while working remotely, and to that end, I was recognized twice as an ABC employee of the week.
I am passionate about ongoing education, and workshops I attended in the past year covered topics such as writing better customer support scripts and friendlier website FAQ sections. I am well versed in both email and phone support, and am eager to be an asset to your company in any way I can.
Given my credentials and our similar values, I think we would make a great match. I thank you for the time you took to read this letter, and I hope we can discuss matters further in an interview.
What to Include in a Technical Support Representative Cover Letter
Well-written cover letters typically touch on a few items. For example, this free technical support representative cover letter sample greets a specific person by name and explains how the writer knows about the open job. The letter outlines the writer’s specific credentials and industry knowledge, and includes accomplishments. The letter also closes by thanking the recipient for his time and by expressing interest in an interview.
Industry Specific Skills to Include
The free technical support representative cover letter sample is a great starting base for your own letter. As you write, however, be sure that the skills you mention match those mentioned in the job description. In general, companies prefer that their technical support representatives possess the four credentials below.
• High school diploma: Some employers prefer to see an associate degree.
• Sales/marketing experience: Training, education, or work experience in sales and/or marketing is a huge asset.
• Communication: For a technical support representative, communication skills include the ability to listen, persuade, and be patient.
• Ability to prioritize: Representatives often have many tasks competing for their attention. They must be able to organize and prioritize.