Gwen Janis 100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 firstname.lastname@example.org
Well-organized lead teller who takes the time to review all log sheets before submitting them to management. Adept at training new and current staff members, running emergency procedure drills and teaching tellers the importance of good customer service. Specializes in commercial accounts and consumer services.
Very well-versed in state and federal banking laws
Believes that a good team is essential to a bank’s success
Takes the time to cross-train all tellers to do each team job
Excellent team building skills
Always enjoys interacting with customers
Responsible employee who understands the importance of accurate bank reporting
May 2011 to February 2015 Greenville Bank – New Parkland, CA Lead Teller
Developed several short training classes designed at improving customer service.
Created different ways to handle problem customers and problem tellers.
Reduced teller turnover by almost 25 percent in just one year.
June 2005 to May 2011 Security Bank – New Parkland, CA Lead Teller
Worked with human resources group to update teller job descriptions and improve the hiring process.
Coordinated with management to developed policies that dramatically cut down on inaccurate funds reporting by tellers.
Helped to revise emergency procedure policies and coordinated drills to help put the new policies in place.
June 1998 to May 2011 Quinn National Bank – New Parkland, CA Lead Teller
Instituted changes to the structure of teller teams that lowered turnover.
Developed teller incentives that dramatically increased customer satisfaction.
1998 Telly Community College, New Parkland, CA Associate’s Degree, Business Administration