Mortgage Loan Officer Resume: Examples and Tips
A mortgage loan officer educates, counsels and guides potential borrowers on choosing mortgage products, and helps them complete loan application processes. In this role, you’ll be expected to build and cultivate relationships with real estate agents, financial planners, accountants and others to attract new clients.
Below are resume examples and tips that will help you construct a distinguished mortgage loan officer resume that covers all the bases.
Featured resume example: mortgage loan officer
Name: KIM CHANEY
Address: City, State, Zip Code
Organized Mortgage Loan Officer with years of experience in the changing housing market. Extensive real estate knowledge and success in client education. Adept at mathematical accuracy and following financial regulations.
- Meet with clients to ensure full understanding of residential mortgage options for which they qualify and the risks and benefits of each
- Communicate effectively with all stakeholders, including the customer, sales assoâ€™ builder and title company
- Demonstrate the highest level of professionalism and customer service towards al customers.
- Established, developed and maintained client referral relationships with potential Â« existing customers, Realtors, builders, developers, and others to establish and reta business
- Assisted senior-level credit officers with complex loan applications.
- Developed and maintained relationships with local real estate agents.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Looked over and approved various types of loans.
- Payment collection
- Sales goals
- Problem resolution
- Prospecting clients
- Relationship development
- Property Evaluation
- Loan Processing
Top 4 characteristics of a best-in-class mortgage loan officer resume
- Summary In a few sentences, give a rundown of the experiences and skills you have to address what the job requires. For example: “Accomplished loan officer, well-versed with loan standards and laws. Possesses excellent customer service skills.” Another example: “Accomplished mortgage loan officer with expert knowledge of loan programs and NMLS compliance guidelines. Adept at delivering outstanding customer service.”
- Skills Look over the job description of the position you are applying for, pick out required skills that match your own, and include them here. In addition to technical knowledge such as accounting or familiarity with legal regulations, be sure to include “soft” skills like customer service, attention to detail and strong organizational skills.
- Work History Look to create three to five bullet points for each job you’ve had in the past, limiting this section to the last 10 years of work. Highlight your achievements using specific details and numbers. For example: “Exceeded annual sales goals by 25% for two consecutive years.”
- Education List your highest academic achievement (e.g., high school diploma, or degree in Finance, Economics or Business, or a related field), as well as your valid Mortgage Loan Originator (MLO) licensure, and any additional training or certifications you have that relate to the job, such as continuing education courses linked to your MLO requirements.
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Do’s and don’ts for your resume
- DO mention your soft skills. “Soft” traits such as interpersonal skills, a positive attitude, verbal and written communication, salesmanship, decision-making and organizational skills are important for this position, so make sure you mention them along with your technical proficiencies.
- DO begin statements with action verbs.When it comes to displaying your work history and accomplishments, using active language helps convey confidence and competence. Start each statement with action-based phrases like “actively participated,” “managed,” “analyzed” or “boosted,” which create more impact than more passive phrases like “assisted” or “tasked with.”
- DO avoid first-person pronouns. Don’t use pronouns like “I” and “my” in your resume — instead, start your sentences and bullet points with action verbs like “achieved,” “improved,” “generated,” “implemented,” “initiated” and “organized” for greater impact. For example: “Generated new loan applications using customer skills” is more punchy than: “I helped the company to generate loan applications by maintaining customer loan confidentiality.”
- DON’T make your resume too long. Hiring managers typically only use a few seconds to look over a resume, so keep your document concise and crisp, paring down your content to the most essential skills and experiences you need to present. Aim for one to two pages, unless you’re applying for a job that specifically demands a lot of experience, and necessitates a longer work history section.
- DON’T rush into submitting the resume before checking it. A mortgage loan officer is expected to be attentive to detail and analytic, and mistakes in your resume give the exact opposite impression. Take some time to proofread your document and make 100% sure it doesn’t have typos and grammar mistakes. You can also use our Resume Builder to proof your resume for errors.
- DON’T include references. Don’t list references on your resume unless you’re requested to do so. Including references will only waste resume space that you can better use to give more details about your best skills and experiences. References can wait until you’re further along in the hiring process.