Resume Templates: Security Consultant


Jane Dough
1234 Null Street, New York City, NY 11111 Cell: (111) 111.1111 Email: Professional Summary Accomplished security professional with over 19 years’ experience with increasing responsibility in operations management, process improvement, and leadership. Expertise in developing strategies to improve security systems and achieve gaming commission compliance. Demonstrated leadership skills that guide teams towards success and drive businesses toward excellence. Core Qualifications Operations Management Database Management Process Improvement Security and Surveillance Staff Development Leadership Accomplishments Leveraged FileMaker Pro training to develop and maintain department databases and generated new reports based on stored and updated information. Worked with Surveillance Director to develop and implement certified Agent III program. Investigated cash variances to successfully resolve 97% of discrepancies to recover $5 – $3,000+ attributed to theft or guest overpayment. Strategically investigated and decreased employee thefts to recover $100K+. Experience 09/1995 to 08/2014 Spirit Mountain Casino, Inc Grand Ronde, OR Surveillance Manager (8/2007 ­ 8/2014) Oversaw surveillance operations by monitoring all areas, rooms, and departments, and ensured timely investigation of questionable and illegal activities. Managed equipment and software utilized to identify, document, and report suspicious behavior, illegal activities, safety and security risks, and company, department, and regulatory infractions; gathered, compiled, and released communications and evidence. Selected areas for biweekly audits and reported inconsistencies to Surveillance Director and Gaming Commission; recommended solutions to department managers improve security and restore compliance with company policies. Analyzed casino operations to identify areas of improvement and proposed plans to Surveillance Director to improve casino and departmental operations. Facilitated communication between staff, external departments, and law enforcement agencies to investigate and resolve surveillance-related matters. Attended national gaming security conferences to maintain currency on industry trends, scams, and developments, and communicated changes to casino and staff. Interviewed, hired, trained, tasked, and evaluated staff; addressed complaints to resolve employee grievances and guest complaints. Reviewed and processed payroll and approved paid time off (PTO) while maintaining department staffing needs. Shift Manager (12/2002 ­ 8/2007) Directed shift activities by continuously monitoring department and advising Surveillance Director to initiate plans improving casino and surveillance operations. Supervised surveillance agents and senior agents, shift operations, staffing levels, and administered staff schedules, assignments, payroll, and staff hiring, training, and evaluations. Led training on equipment, camera coverage, table game dealing procedures, cheating methods and detection, game protection, basic strategy and card counting.