IT Support Technician CV Guide + Tips + Example
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A well-written CV is a great place to start if you seek an IT support technician position. Not sure where to begin? Don’t worry! Our guide to crafting an excellent IT support technician CV will help you make the most of your troubleshooting acumen, problem-solving ability and customer service skills so you can get the job.
Start by editing this sample IT support technician CV template or explore our 40+ CV templates to find the best one for you.
IT support technician CV example (text version)
San Diego, CA 92111
Motivated IT support technician seeks new position in dynamic, growth-oriented company focused on cultivating exceptional customer experience and a positive work environment. Experienced handling networking concerns, implementing new software, installing new hardware and addressing user concerns. Brings attention to detail and dedication to technical improvement in each job. Past achievements include new network architecture component selection and implementation, earning leading industry certifications and driving the achievement of departmental goals.
- Hardware diagnostics
- User support and troubleshooting
- Hardware diagnostics and setup
- Software installation
- Service schedule coordination
- Programming languages: Java, Python, SQL
- Attention to detail
- Conflict resolution
- San Diego State University San Diego, CA
Master of Science Computer Engineering
- San Diego State University San Diego, CA
Bachelor of Science Computer Science
November 2020 – Current
San Diego City College – San Diego, CA
IT Support Technician, Third Grade
- Receive help tickets from 300 users per month on campus and delegate tasks to appropriate departmental personnel.
- Provide on-phone and online support for users of the extended campus communication network to facilitate the effective operation of
- IT resources, improving 65% of user satisfaction.
- Deliver troubleshooting solutions to departments and console operators experiencing difficulties with the software, hardware and network connectivity.
- Implement improved assessment and analytical techniques for further achievement of identified departmental goals.
- Drive enhanced performance figures for the IT team and department to meet stated management expectations and relevant standards.
September 2015 – October 2020
Ledgent Technology – San Diego, CA
IT Support Technician, Second Grade
- Learned from IT professionals how to meet the support needs of a fast-paced technology company serving over 100,000 clients around the world.
- Discovered innovative solutions to common and exceptional problems identified on help tickets assigned by the team supervisor and/or departmental manager.
- Communicated with company representatives and vendors to identify computer products that would support and enhance departmental and company operations.
- Assisted in the implementation of 12 new hardware and software solutions within the company to improve workflow and customer service provision.
- Provided support to users learning new technology assets to support existing operations and to make possible workflow expansion.
June 2012 – August 2015
Leidos – La Jolla, CA
IT Field Support Technician, First Grade
- Took 10 help ticket jobs daily assigned by IT supervisor and recorded ticket results for reporting and record-keeping.
- Worked closely with IT team members and supervisors to improve troubleshooting skills and situation analysis.
- Assisted 40 users per week with implementing new software and network infrastructure to ease the transition to new technology assets and planned operations.
- Supported senior technicians with complex tasks and time-sensitive achievements to meet client expectations and user needs on an identified schedule.
- Explained diagnostic findings to customers and outlined repair or service options.
Professional Affiliations and Memberships
- California Software Professional Association – (2019)
- Association of Information Technology Professionals – (2018)
Certifications and Licenses
- HDI Desktop Support Technician Certification – (Updated 2022)
- Microsoft Certified Desktop Support Technician certification – (2021)
- Google IT Support Professional Certificate – (2019)
- Cisco Certified Network Associate (CCNA) -(2019)
Profession Relevant Skills
- Assisting users in person and remotely with hardware-related concerns.
- Utilizing technical training to resolve concerns related to software functionality.
- Providing phone and online support to users.
- Working in a team-oriented environment.
- Implementing documentation protocols into departmental operations.
- Supporting audio-visual interface with computer workstations and telecommunications technologies.
Native or Bilingual
Hobbies and Interests
Outside of work, I like jogging and mountain biking along nearby trails. I also participate in park restoration and cleanup efforts to make local recreational spaces more inviting for other community members. I frequently volunteer as a dog walker at the local animal shelter, too.
5 essentials of a top IT support technician CV
Create a section at the top of your CV for your contact information. This section is vital because the recruiter or hiring manager cannot reach you for an interview without it. The standard way to display your contact information is as follows: Your full name, then your city, state and ZIP code, followed by your phone number and professional email address. If you have a LinkedIn profile and professional website, add those last.
A personal statement, also called a professional summary, is where you introduce yourself to the hiring manager and pitch your best skills and related work experience. An IT support technician CV personal statement must include job-relevant skills, how long you have been in the industry and one or two of your most notable professional accomplishments. In general, your personal statement must be compelling and be no longer than five succinct sentences to grab the hiring manager’s attention.
Every hiring manager wants to know what skills you bring to the table. Create a separate section for your job-relevant skills and display them with bullet points to make them easy to read. Include a blend of hard and soft skills that range from business operations software to your impeccable ability to work with people, as demonstrated by our IT support technician CV sample. If you are applying for your first manager job, include transferable skills. They are a must-have addition to a first-time IT support technician CV.
Whether or not you have work experience as an IT support technician, your CV must have a detailed employment history section. List current and previous employers in reverse-chronological order and provide company names, locations and the dates you worked for each. Add three bullet points of measurable achievements for every job you list. If you don’t have work experience in the field or if this is your first job application, display extracurricular activities, volunteer experience, community service, professional and personal projects — anything that shows you have relevant work experience.
Hiring managers want to see your education credentials, so a CV for an IT support technician job must include an education section. Add all the educational institutions you’ve attended after high school. Use bullet points for each school and display the name of the school and the year you graduated. You should omit the year if you graduated more than 10 years ago. List your high school information and any post-high school classes taken if you did not attend college.
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Do’s and don’ts for building an IT support technician CV
- Use measurable achievements to describe your IT support technician skills and experience.
- Use action words to make an impact on your IT support technician CV.
- Tailor your CV to your target IT support technician job.
- Use keywords from the job description throughout your IT support technician CV.
- Format your IT support technician CV so that it is easy to read by ATS software and human eyes.
- Lie about your IT support technician experience and skills.
- Boast about your “incomparable” IT support technician abilities.
- Include irrelevant personal information such as your ethnicity and age.
- Add skills and experience not pertaining to being an IT support technician.
- Forget to proofread. A IT support technician CV with errors is unprofessional.
Top 4 tips for acing an IT support technician interview
Learn about the company before your interview.
It’s vital to take the time to learn about the company’s history, goals, values and people before the interview. Being able to show that you have in-depth knowledge about your potential employer shows genuine interest, dedication and commitment — traits that hiring managers look for in every job candidate they talk to. Plus, having a glimpse of the company culture before you arrive will give you an idea of what to expect on arrival, so you can feel confident.
Practice at home.
Practice really does make perfect. To practice for your interview, start by reviewing the most common interview questions, such as:
- What attracted you to this company?
- How do you determine priorities?
- What is the biggest mistake you’ve made?
Write down possible answers as you review potential questions, then ask a friend or relative to perform a mock interview with you so you can get comfortable with the questions and imprint the answers in your mind. Ask your interview partner for a review and work on improving your weaknesses. You’ll feel confident and ready when it’s time for the real thing.
Be proactive and ask questions.
Your interviewer will ask if you have any questions at the end of your session. You should always have at least three questions ready to ask; job candidates who don’t ask questions are not as likely to get hired because hiring managers assume they aren’t interested in the role or won’t put much thought into it.
Some questions you might ask for an IT support technician job are:
- What are the prospects for growth in this position?
- What do you expect from someone in this role in the first month?
- What are the biggest challenges someone in this role can expect?
You’ll need professional references quickly if the hiring manager offers you the job after the interview. Having them ready will save you stress and time, so prepare a list of two former colleagues and a former manager who are willing to speak to your abilities to perform the IT support technician job and who you know will give you a stellar review. Even better if they will write a letter of recommendation for you.
If you are applying for your first full-time job and don’t have former colleagues or a manager for reference, ask a former instructor, volunteer coordinator, classmate or community leader who can vouch for your character and skills.