Toby Lane 100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 firstname.lastname@example.org
Customer service focused Post Office Counter Clerk with experience in high volume USPO location in major urban center. Highly skilled at all customer service associated USPO technologies. Highly adept at multi-tasking as well as at defusing and addressing complaint situations.
Astute active listening skills
March 2010 to November 2012 United States Post Office–New Cityland, CA Post Office Counter Clerk
Increased efficiency at branch by 15% during time on customer service team.
Resolved customer issues and complaints efficiently and effectively.li>
Assisted in implementation and training associated with new USPO computer system.
Oversaw complimentary products kiosk at branch, which included stationery supplies and packaging materials.
November 2012 to January 2014 United States Post Office–Denver, CO Post Office Counter Clerk
Provided front line services to customers seeking to mail parcels of different types.
Managed post office boxes at USPO branch, including leasing these spaces.
Member of team of 12 counter clerk staff members.
Participated in organizing staff enrichment programs at branch.
January 2014 to February 2015 United States Post Office–Englewood, CO Post Office Counter Clerk
Provided quality customer services to USPO patrons seeking to access the full spectrum of services offered at branch.
Specialized in assisting customers with overnight and other rapid delivery services.
Member of team of 5 counter clerk staff members in suburban USPO branch.
Oversaw sales and accounting for USPO money orders.
2009 University of California, New Cityland, CA Bachelor of Arts, Business Administration