1 Main Street
New Cityland, CA 91010
Cell: (555) 322-7337
Skilled Office Technician proficient at explaining complicated technical concepts to users with varying degrees of technical understanding. Knowledgeable in an assortment of operating systems, applications, and hardware. Committed to resolving problems for staff quickly and accurately to reduce downtime and increase productivity.
System checks and troubleshooting
Virus and spyware removal
Computer diagnostics and repair
Some programming knowledge
Hardware support and troubleshooting
Mac and PC expert
January 2009 to Current
Baskins, Taylor, Collier, Yung, and Flannigan New Cityland, CA
Diagnose, install, configure, and repair computer systems and software.
Install motherboards, processors, RAM, and graphics cards.
Resolve technical issues for clients in person, on the phone, and through e-mail.
Oversee the daily performance of computer systems.
Remove harmful programs and install regular software updates.
Overhaul outdated systems to increase speed and staff efficiency.
Trained 12 new employees in effective diagnostic and repair procedures.
Cut costs by 10% by negotiating with vendors on supply, service, and equipment rates.
August 2005 to December 2008
Trident Payment Processing New Cityland, CA
Set up, tested, and configured networks, desktops, laptops, and printers.
Saved the company more than $20,000 by refurbishing used computers and technological equipment.
Coordinated hardware and software repair processes with outside vendors.
Created employee training materials and procedures to teach in-house workers proper software and hardware protocols.
Troubleshot connectivity issues and resolved problems accurately and efficiently.
Performed diagnostic tests and repaired malfunctioning hardware and software.
2005 University of California New Cityland, CA
Associate of Science Electronics and Computer Technology Degree
Coursework in Computer Structure and Algorithms, Computer Architecture, Networking, Operating Systems, and System Programming
Graduated Summa Cum Laude