The heart of any business is its customers, and a skilled customer service advisor makes sure that customers are happy and that their problems and concerns are resolved. Many positions, especially those dealing with the public, require good customer service abilities, but this job demands an even higher level of communication and interpersonal skills.
Good customer service advisors are able to think on their feet and find creative solutions to issues that arise throughout the day. They are familiar with computers and industry-specific software and have excellent phone skills. If you’ve ever held a job in sales or customer service, be sure to include these on your resume as the experience you’ve acquired can relate directly to your success in this position.
Our customer service advisor resume sample will help you organize your skills and experience to highlight the reasons why you’re the perfect candidate for the job.
A top-notch Customer Service Advisor resume must be accompanied by an equally smashing cover letter. Our Customer Service Advisor cover letter sample shows you how to write one, quickly and easily.
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1 Main Street
New Cityland, CA 91010
Cell: (555) 322-7337
Technical Support Specialist with vast knowledge of web applications, software, and framework seeking to assist clients in all troubleshooting endeavors. Utilizes advanced skills to effectively identify problems and devise solutions. Performs superior work under pressure of rigid deadlines.
Extensive technical knowledge
Strong telephone skills
Friendly and patient during calls
Windows operation systems
Microsoft Office expert
Strong ActiveX troubleshooting skills
DHCP/DNS Ethernet and Firewall proficient
Proficient in PC Security systems
Familiar with mobile devices
February 2010 to Current
Acute Computer Support New Cityland, CA
Manage call flow and responded to technical support needs of customers.
Help customer install software updates and modify systems.
Remain level-headed and calm in all interactions.
Explain technical issues in an understandable way to nontechnical people.
Sit with new support representatives to assist with customer service and troubleshooting performance.
Escalate advanced calls to appropriate representatives.
June 2006 to January 2010
Brown Tech Systems New Cityland, CA
Technical Support Advisor
Evaluated and responded to incoming requests for technical support assistance.
Met and exceeded company sales and productivity goals.
Answered account questions such as billing and returns inquiries.
Excelled at handling difficult customers.
Maintained high levels of customer satisfaction.
Demonstrated professionalism and courtesy with customers at all times.
August 2005 to May 2006
DC Computers New Cityland, CA
Technical Support Advisor
Resolved customer issues in a clear, courteous, and straightforward manner.
Identified and solved technical issues with a variety of diagnostic tools.
Conducted research to address customer concerns.
Answered incoming calls from residential and small business customers.
Stayed up-to-date on the latest technologies and solutions applicable to company products.
Kept call duration low and number of calls per shift above average.