Stanton Scott 1 Main Street New Cityland, CA 91010 Cell: (555) 322-7337 E-Mail: firstname.lastname@example.org Summary Technical Support Specialist with vast knowledge of web applications, software, and framework seeking to assist clients in all troubleshooting endeavors. Utilizes advanced skills to effectively identify problems and devise solutions. Performs superior work under pressure of rigid deadlines. Highlights Extensive technical knowledge Strong telephone skills Friendly and patient during calls Windows operation systems Microsoft Office expert Strong ActiveX troubleshooting skills DHCP/DNS Ethernet and Firewall proficient LAN aptitude Proficient in PC Security systems Familiar with mobile devices Experience February 2010 to Current Acute Computer Support New Cityland, CA Technical Support Manage call flow and responded to technical support needs of customers. Help customer install software updates and modify systems. Remain level-headed and calm in all interactions. Explain technical issues in an understandable way to nontechnical people. Sit with new support representatives to assist with customer service and troubleshooting performance. Escalate advanced calls to appropriate representatives. June 2006 to January 2010 Brown Tech Systems New Cityland, CA Technical Support Advisor Evaluated and responded to incoming requests for technical support assistance. Met and exceeded company sales and productivity goals. Answered account questions such as billing and returns inquiries. Excelled at handling difficult customers. Maintained high levels of customer satisfaction. Demonstrated professionalism and courtesy with customers at all times. August 2005 to May 2006 DC Computers New Cityland, CA Technical Support Advisor Resolved customer issues in a clear, courteous, and straightforward manner. Identified and solved technical issues with a variety of diagnostic tools. Conducted research to address customer concerns. Answered incoming calls from residential and small business customers. Stayed up-to-date on the latest technologies and solutions applicable to company products. Kept call duration low and number of calls per shift above average.