Stanton Scott1 Main Street New Cityland, CA 91010 Cell: (555) 322-7337 E-Mail: email@example.comSummaryTechnical Support Specialist with vast knowledge of web applications, software, and framework seeking to assist clients in all troubleshooting endeavors. Utilizes advanced skills to effectively identify problems and devise solutions. Performs superior work under pressure of rigid deadlines.HighlightsExtensive technical knowledge Strong telephone skills Friendly and patient during calls Windows operation systems Microsoft Office expertStrong ActiveX troubleshooting skills DHCP/DNS Ethernet and Firewall proficient LAN aptitude Proficient in PC Security systems Familiar with mobile devicesExperienceFebruary 2010 to Current Acute Computer Support New Cityland, CA Technical SupportManage call flow and responded to technical support needs of customers. Help customer install software updates and modify systems. Remain level-headed and calm in all interactions. Explain technical issues in an understandable way to nontechnical people. Sit with new support representatives to assist with customer service and troubleshooting performance. Escalate advanced calls to appropriate representatives.June 2006 to January 2010 Brown Tech Systems New Cityland, CA Technical Support AdvisorEvaluated and responded to incoming requests for technical support assistance. Met and exceeded company sales and productivity goals. Answered account questions such as billing and returns inquiries. Excelled at handling difficult customers. Maintained high levels of customer satisfaction. Demonstrated professionalism and courtesy with customers at all times.August 2005 to May 2006 DC Computers New Cityland, CA Technical Support AdvisorResolved customer issues in a clear, courteous, and straightforward manner. Identified and solved technical issues with a variety of diagnostic tools. Conducted research to address customer concerns. Answered incoming calls from residential and small business customers. Stayed up-to-date on the latest technologies and solutions applicable to company products. Kept call duration low and number of calls per shift above average.