Resume Templates: Technical Support Manager



1300 Lane Street, City, CA 00000 Cell: 000-000-0000 Email:

Highly motivated, self-directed sales and marketing professional with a background in operations management and customer service. Skilled in troubleshooting and diagnosing hardware and software issues, assisting end-users to operate hardware, and trained in database administration and currently pursuing CompTIA A+ certification. Seeking to leverage background and experience to take next career step in IT as a help desk analyst.

Basic C++ Microsoft SQL Server 2012 A+ Diagnostics Basic Computer Programming Business Administration Operations Management Database Administration Customer Service

Information Technology Provide over-the-phone technical support to end-users and work with callers to diagnose and repair hardware issues. Troubleshoot and correct hardware and software issues with 100% success rate. Implemented consumer database utilizing Microsoft SQL Server Management Studio. Customer Service Interface with customers to identify sales needs and facilitate trade-in transactions and optimize customer experience. Inform customers on services, company policies, and upcoming promotions to increase service offering awareness. Provide exceptional customer service in-person and over the phone to promote customer-oriented objectives and goals. Operations Management Direct store operations, including sales, marketing, customer service, and financial management. Develop and implement policies to streamline operations and enforce store standards. Manage and maintain financial activities, including sales reports and revenues.

01/2012 to Current 01/2012 to Current 11/2011 to 01/2012 05/2011 to 09/2011 04/2011 to 08/2011 Store Manager Joe the Jeweler, Cash for Gold LLC Freelance Computer Technician Cherry Hill, NJ Group Sales Assistant Camden Riversharks Camden, NJ Summer Marketing Intern Philadelphia 76ers Philadelphia, PA Marketing Intern Camden Riversharks Camden, NJ Bachelor of Science: Sport Management (Minor: Business Administration) East Stroudsburg University Stroudsburg, PA Dean’s List, Spring 2011 Relevant Coursework: SPSS, Computer Programming Quantitative Business Analysis, Marketing, Law, Operations Management


Michale Dole