Guest Services Representative Resume Example

Nilda Melissa Diaz, CPRW
By Nilda Melissa Diaz, CPRW, Career Advice Expert Last Updated: April 27, 2022
  • 30% higher chance of getting a job‡
  • 42% higher response rate from recruiters‡

Great resumes help land great jobs. If you’re hoping to become a guest service representative, there are no shortcuts to writing a great resume. Keep in mind that each industry has its preferred resume format. In order to give yourself the best chance of standing out from your job-hunting competitors, be sure that you follow the industry standard. If you’re a recent graduate or switching careers to guest service, the use of an objective statement is acceptable. If you have any relevant experience, however, a summary statement is better. A summary draws focus to your skills and how they may serve the company you’re applying to. If the process of writing a guest service resume becomes a bit overwhelming, take a look at our guest service resume samples to be sure that your resume stands out.

guest service representative resume template


Guest Services Representative Resume Questions

1. How should you list schools in a guest service representative resume?

In most situations, you should include the education section towards the end of a resume. List schools after the name of the degree, as in this example:

Bachelor of Arts in Communication Colorado State University, Fort Collins, CO

As the guest service representative resume sample shows, do not give the date of graduation unless you are a recent graduate. You should also not include your high school education unless you do not have any other education.

2. How do you write an objective statement for a guest service representative resume?

Resume Objectives are best for applicants who are recent graduates or are switching careers. This statement should offer a clear goal as well as the name of the specific position you are applying to, as this demonstrates you have attention to detail. However, in most cases, a summary statement is better than an objective statement because it concisely points out your experience and relevant skills.

3. How do you optimize your guest service representative resume for an ATS?

Many companies are employing the use of applicant tracking systems to help them sift through the high number of resumes they receive. An ATS is a computer program that grades each resume based on keywords and other information the employer inputs. It then ranks applicants according to what the ATS finds, and the hiring manager only considers the highly rated resumes. To optimize your resume, use a simple layout and resume font and spell words correctly. List your contact information at the top, and only include relevant information. Utilize keywords and phrases you find in the job description to customize your document. Our guest service representative resume sample demonstrates how an effective document looks.

4. How do you write the experience section of your guest service representative resume?

The work experience section is important because it demonstrates to the hiring manager exactly how you use your skills to be successful. Before writing, think about what sets you apart, such as awards, recognitions, goals met, or special problems you solved. Point these out by using strong verbs as well as facts, numbers, and figures. Next, describe what benefits your company enjoyed due to your achievements. The guest service representative resume sample shows how this section should look.

5. How should you structure your guest service representative resume?

Structure your resume so it is easy to read and, and list the most relevant information towards the beginning. Always list your contact information on the top, and then follow it with a summary statement. After this place a skills or qualifications section, a work history section, and an education section. Other sections you may choose to include are certifications or awards. Your document should look neat and clean so it is easy to scan quickly. Take advantage of our step-by-step resume builder to help you achieve the perfect format.

  Your Guest Service Representative resume writing skills are top-notch but what about your Guest Service Representative cover letter writing skills? Use our cover letter sample to polish your skills and get the job you want. Show Resume Text

Resume Text

Ellie Palmer
123 Fake Street
City, State, Zip Code
Cell: 000-000-0000


High-energy Guest Services Representative focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations. Tech-savvy, highly accurate, and efficient with data entry and general operations. Exceptional people skills with down-to-earth, outgoing personality.


Skilled with telephone inquiries Proficient people person Maintains professional demeanor Organized and able to prioritize Multi-tasker Excels at conflict resolution Knowledgeable and friendly Self-starter Hardworking Time management ability.


March 2011 to Current Company
Name City, State
Guest Services Representative

Process up to 200 guest arrivals and departures per day. Greet and welcome all guests with a smile and professional conversation. Answer guest questions about hotel amenities and provide information about local businesses or attractions that may be of interest. Coordinate with housekeeping to ensure all special requests are handled promptly. Improved customer service ratings 20% since taking position through implementation of room information cards with contact information.

August 2009 to February 2011
Company Name City, State
Guest Services Representative

Responded to telephone and in-person requests for information, entered reservations, and handled guest requests in a timely manner. Answered questions regarding room charges and processed final transactions. Oversaw customer service issues and handled complaints or reported to management. Completed shift reports each day detailing reservations, check-ins/check-outs, charges, and any other information requested by management. Correctly handled business phone calls and directed to appropriate recipients.

May 2007 to July 2009
Company Name City, State
Guest Services Representative

Managed guest arrivals, including processing payments, noting requests, and issuing room keys. Collaborated with maintenance, housekeeping, and security to resolve requests and issues efficiently. Resolved customer service issues in a timely manner. Updated computer system with guest messages, arrivals/departures, and special requests. Maintained an up-to-date knowledge of resort facilities and local businesses to proficiently answer all guest questions and requests.