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Lydia Dixon123 Fake Street
City, State, Zip Code
Cell: 000-000-0000
E-Mail: email@email.comSummaryResourceful and multi-talented Hotel Crew Member able to work in diverse areas. Proficient in picking up new procedures and tasks quickly while elevating customer service standards in every role. Personable and friendly with guests and colleagues alike. Background in restaurant, front desk, and housekeeping areas.HighlightsCustomer service
Telephone skills
Results-focused
Accurate and efficient
OrganizedProficient communicator
Follows protocols
Detail-oriented
Mathematical aptitude
ProactiveExperienceNovember 2010 to Current
Company Name City, State
WaitressDeliver exceptional guest experiences in hotel’s main restaurant by taking orders, delivering food, and managing all guest requests.
Volunteer for additional side work, coverage of extra tables, and staying late to managing closing shift duties.
Monitor guest satisfaction and report issues to management promptly.
Follow safety protocols and hotel procedures at all times.
Train new waiters and walk through initial shifts to inform and motivate staff.January 2008 to October 2010
Company Name City, State
Front Desk RepresentativeChecked guests in and out of hotel, noting special room requirements or additional charges to be added to final bill.
Greeted all guests in a timely manner, following hotel protocols and ensuring issues were resolved.
Completed end-of-shift reports and closed out station properly.
Coordinated across hotel departments, including security and housekeeping, to handle requests.
Answered quested about hotel and surrounding entertainment options.June 2004 to December 2007
Company Name City, State
Housekeeping AttendantInspected, cleaned, stocked, and straightened guest rooms after departures.
Restocked housekeeping cards and supply closets.
Delivered requested items to guest rooms, including linens and travel supplies.
Greeted approaching guests every time, no matter how busy.
Spot cleaned carpets, washed glass windows and doors, and removed trash from common areas between room assignments.CertificationsCalifornia Food Handler’s Card, 2010-Present
Hospitality Skills Certification (HSC), 2004