What It’s Like To Work In The Guest Service Representative Field As far as hospitality jobs go, few are more gratifying and exciting than being a guest service representative. Your day is spent interacting with guests and helping them solve problems. Most of your guests are new to your town, so your job is to help them find good entertainment and the best restaurants to help put your town in the best possible light.
Sometimes a guest service representative will part of a hotel or resort’s concierge team, and other times the guest service representative will work with the front desk staff. In either case, the guest service representative is responsible for attending to the details that will make a guest want to come back for another visit.