Job Description & Responsibilities
Shift managers are used in enterprises with rotating staff. They share the responsibility of ensuring the organization runs efficiently and consistently during working hours, maintaining a high level of customer service. They are the arbitrators of quality control, and ensuring employees are well trained and adhere to company policies and practices. Shift managers may work in fast food, supermarkets, department stores, or restaurants, directing employees through tasks and dealing with customer satisfaction. They may work in a warehouse keeping track of inventory or preparing projects. Shift managers may have to work nights, weekends and holidays. They will need to have even temperaments for dealing with customers, employees and upper management. Their leadership skills need to keep employees motivated and their quick thinking solving issues before they become big problems. The shift manager resume has to highlight all these traits, giving hiring managers reason to schedule the all important interview.
Education & Training
Shift managers may not require a formal education, but a high school diploma or GED could get you in the door. The truth is many shift managers start on lower levels and, through experience, are promoted to the position. A lot of employers offer specialized training that applies to their organization. For instance, the food industry would require training in proper food handling and regulations. The real attraction will be how the shift manager resume presents the candidate as a leader. Past experiences will need to project an aura of inspiration, organization and people skills that impact positively on others. Shift managers will take an active role in recruiting new hires and could be responsible for cash management. For all their duties, a shift manager resume has to primarily show the candidate is customer focused.
Shift manager salaries will fluctuate depending on the business, the majority of which will be in retail and fast food. Salaries can start in the high teens and go as far as the mid-60,000s. By putting together a strong shift manager resume, you maximize your value with hiring managers and increase the chances of being on the higher end of pay scales.
Sample Shift Manager Resume
Use the template below to design an attractive shift manager resume. It’s an excellent start for any job search, providing all the critical elements for getting the hiring manager’s attention.
1 Main Street
New Cityland, CA 91010
Cell: (555) 322-7337
Versatile Operations Supervisor skilled in distribution management who thrives in dynamic, challenging, and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of warehouse logistics and an unsurpassed worth ethic. Seeking to apply management talents to drive long-term company growth and success.
Familiar with Kronos
Good problem solver
May 2009 to Current
DMS Distribution New Cityland, CA
Oversee unloading, storage, and distribution of goods moving through warehouse.
Review and analyze metrics to assess performance and accurately allocate loads.
Establish guidelines for proper shipment according to specifications.
Train and mentor employees on safety practices.
Accurately track performance, attendance, and other metrics.
Resolve issues with safety, performance, and grievances between employees promptly.
September 2005 to March 2009
BW Logistics Bellingham, WA
Kept shift on schedule with deliveries and production goals.
Set deadlines for work and monitored progress.
Motivated employees with positive reinforcement.
Planned shift activities by consulting with previous shift leader and management.
Implemented continuous improvement and safety initiatives.
November 2002 to August 2005
BW Logistics Bellingham, WA
Inspected incoming merchandise and verified against paperwork.
Performed monthly inventories and handled variances.
Coordinated storage layouts and inventory tracking.
Put together pallets and shipping containers according to specifications.
2003 Bellingham University Bellingham, WA
Associate of Science Supply Chain and Logistics Management