Why this resume works
- Quantifies accomplishments: Measurable accomplishments like increasing guest satisfaction by 15% annually and cutting costs by $10k highlight impactful management strategies.
- Showcases career progression: Progressing from event coordinator to hospitality manager showcases a trajectory of growing responsibility, culminating in leading a team of 25 at Sunset Resort Group.
- Highlights industry-specific skills: Skills like customer relationship management and sustainable practices underline the applicant’s adaptability within hospitality, essential for roles demanding both leadership and eco-friendly initiatives.
More Hospitality Resume Examples
Take a look at our hospitality resume examples to learn how to highlight your customer service skills, teamwork, and attention to detail. These samples will help you create a resume that stands out in various hospitality roles.
Entry-Level Hospitality Resume
Why this resume works
- Centers on academic background: Graduating with a master’s degree in hospitality management shows the applicant’s strong academic performance, important in early career stages.
- Puts skills at the forefront: By placing skills like customer service and event coordination at the top, this skills-based resume format is ideal for entry-level roles.
- Shows digital literacy: Managing daily staff shifts and coordinating event logistics shows computer skills and digital readiness, aligning with modern workplace demands.
Mid-Level Hospitality Resume
Why this resume works
- Includes a mix of soft and hard skills: The applicant’s mix of technical skills, like financial management and interpersonal skills, highlights a balanced approach to both operational efficiency and team collaboration.
- Demonstrates language abilities: Language skills in Spanish, French, and Italian foster seamless cross-cultural communication in diverse hospitality settings.
- Displays technical expertise: Implementing a new reservation system as a hospitality manager showcases the applicant’s technical expertise in streamlining operations for improved guest experiences.
Experienced Hospitality Resume
Why this resume works
- Focuses on work history: Using a chronological resume format, the applicant effectively narrates their extensive career journey, highlighting steady growth and valuable industry contributions over time.
- Showcases impressive accomplishments: Including achievements like improving guest check-in speed by 30% presents a strong case for senior-level impact.
- Lists relevant certifications: The inclusion of certifications such as Certified Hospitality Administrator vividly illustrates the applicant’s dedication to expertise and ongoing learning.
Explore Even More Hospitality Resumes
Hospitality Resume Template (Text Version)
Olivia Martinez
Cincinnati, OH 45202
(555)555-5555
Olivia.Martinez@example.com
Skills
- Customer Relationship Management
- Team Leadership
- Event Coordination
- Sustainable Practices
- Guest Satisfaction
- Budget Management
- Strategic Planning
- Problem Solving
Languages
- Spanish – Beginner (A1)
- French – Beginner (A1)
- Italian – Beginner (A1)
Professional Summary
Dedicated Hospitality Manager with 9 years of experience. Proven track record in enhancing guest satisfaction and reducing costs. Skilled in leadership, strategic planning, and sustainable practices.
Work History
Hospitality Manager
Sunset Resort Group – Cincinnati, OH
May 2020 – July 2025
- Increased guest satisfaction by 15% annually
- Managed a team of 25 staff members
- Developed eco-friendly initiatives saving k annually
Guest Relations Specialist
Harborview Bistro – Columbus, OH
April 2016 – April 2020
- Improved customer service scores by 20%
- Handled 50+ guest inquiries weekly
- Streamlined reservation process reducing wait time by 30%
Event Coordinator
The Golden Plate – Columbus, OH
May 2012 – March 2016
- Coordinated events with budgets over k
- Achieved 95% customer satisfaction rate
- Oversaw logistics for 100+ events annually
Certifications
- Certified Hospitality Supervisor – American Hotel & Lodging Educational Institute
- Event Planning Professional – University of Illinois
Education
Master’s Hospitality Management
University of Hospitality Management Boston, MA
May 2012
Bachelor’s Business Administration
City College of New York New York, NY
June 2010
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Advice for Writing Your Hospitality Resume
Explore our advice on how to write a resume tailored for hospitality roles, and discover how to highlight your customer service skills, teamwork experience, and passion for creating memorable guest experiences. Whether you’re aiming to be a hotel manager or a front desk associate, we’ve got the tips you need to stand out in this dynamic industry.

Write a strong professional summary
A professional summary on a resume is like a quick introduction to hiring managers. It’s an important part of making a strong first impression. When creating your resume, you’ll need to decide between writing a professional summary or a resume objective, depending on your experience and career goals.
A professional summary is usually three to four sentences long and highlights your experience, skills, and achievements. It’s best for those who have been in the workforce for a while and want to show their professional identity and value right away. The goal is to give employers a snapshot of “what I’ve accomplished” in roles like hospitality management or customer service.
On the other hand, a resume objective is more about stating your career goals. This is better suited for those just starting out, switching careers, or with gaps in employment. It contrasts with summaries by focusing on “what I aim to contribute” rather than past achievements.
Next, we’ll look at examples of summaries and objectives tailored for various industries and experience levels to help you craft yours effectively. Explore our full library of resume examples for additional inspiration.
Hospitality resume summary examples
Entry-level
Recent hospitality management graduate with hands-on experience through internships at renowned hotels. Strong understanding of customer service principles and hotel operations. Certified in food safety and sanitation, and skilled in using reservation systems and handling guest inquiries. Eager to contribute to a dynamic team and provide exceptional guest experiences.
Mid-career
Hospitality professional with 7+ years of experience in hotel management, including roles as front desk supervisor and event coordinator. Proven ability to improve guest satisfaction scores through personalized service and efficient operations. Experienced in training staff, managing budgets, and coordinating large-scale events. Recognized for strong leadership skills and a commitment to excellence.
Experienced
Seasoned hospitality manager with over 15 years of expertise in luxury hotel operations. Demonstrated success in leading teams to achieve high levels of guest satisfaction and operational efficiency. Specialized in revenue management, strategic planning, and high-profile event coordination. Adept at fostering positive relationships with guests, vendors, and staff to ensure seamless service delivery.
Hospitality resume objective examples
Recent graduate
Energetic and detail-oriented recent hospitality management graduate seeking an entry-level position in hotel operations. Eager to apply strong organizational skills and customer service experience to improve guest satisfaction and contribute to a positive team environment.
Career changer
Passionate professional transitioning into the hospitality industry, with a background in retail management and proven abilities in customer engagement and team leadership. Looking forward to bringing exceptional communication skills and a commitment to outstanding service to a vibrant hotel or restaurant setting.
Entry-level applicant
Aspiring hospitality professional eager to begin a career in the tourism sector. Equipped with excellent interpersonal skills and a keen interest in travel experiences, aiming to support guest services teams by fostering welcoming atmospheres and memorable stays for all guests.
Create a standout hospitality resume in minutes. Our Resume Builder offers easy-to-use templates that highlight your customer service skills and experience.
Include relevant certifications and training
In hospitality, listing your certifications and training shows you have the skills needed to provide excellent service. These credentials can make you stand out when applying for jobs. This is especially true in technical areas where specialized knowledge is needed. Having a dedicated certifications section on your resume lets employers quickly see your qualifications. Here are a few examples for your resume:
- ServSafe Food Protection Manager Certification
- Certified Hospitality Supervisor (CHS)
- Certified Hotel Administrator (CHA)
- Certified Guest Service Professional (CGSP)
- Cvent Supplier Network Certification
Putting certifications on your resume can boost your chances of landing a job in hospitality. They show you’re trained and ready to handle specific tasks or challenges. With the right credentials, you’ll be better prepared for success in this field.
Example of a certifications section
Food Safety Manager Certification
Issued by: National Restaurant Association
Expires 2025
Certified Hospitality Revenue Manager (CHRM)
Issued by: American Hotel & Lodging Educational Institute
Issued 2022
ServSafe Alcohol Certification
Issued by: National Restaurant Association
Expires 2024
Certified Guest Service Professional (CGSP)
Issued by: American Hotel & Lodging Educational Institute
Issued 2023
Certified Travel Associate (CTA)
Issued by: Travel Institute
Issued 2021
Choose a polished and well-organized resume template that effectively showcases your skills and qualifications to stand out to hiring managers in your field.
Showcase your work experience
Showcasing your work experience in hospitality is key to standing out. It’s important to focus on relevant roles that demonstrate your skills and achievements in the industry. Start by listing your most recent job first and work backward. For each position, include your job title, the employer’s name, location, and dates of employment. Use clear language and action verbs to describe what you did.
When detailing your responsibilities, be specific about what you achieved. For example, instead of saying “handled customer complaints,” you could say “resolved guest issues promptly, improving satisfaction scores by 20%.” Highlight measurable results whenever possible. This shows potential employers the impact you’ve had in previous roles.
Include core hospitality skills like customer service, team management, event planning, or food and beverage services. If you’ve supervised staff or managed budgets, mention this too. By clearly outlining your past experiences and accomplishments with concrete examples and numbers, you’ll make a strong case for why you’re a great fit for the job in hospitality.
5 hospitality work history bullet points
- Managed daily operations of a 150-room hotel, increasing guest satisfaction scores by 20%.
- Trained and supervised a team of 25 staff members, improving service efficiency by 15%.
- Implemented a new booking system, reducing reservation errors by 30%.
- Coordinated with vendors to ensure timely delivery of supplies, decreasing inventory shortages.
- Developed and executed marketing campaigns, boosting occupancy rates by 10% during off-peak seasons.
Select a resume format that highlights customer service achievements, teamwork skills, and multitasking abilities.
Match your resume with the job description
Customizing your resume to fit the job description is important because it helps you stand out to employers and pass through applicant tracking systems (ATS). These systems scan resumes for keywords and phrases from job postings, so aligning your resume with the role increases your chances of being noticed.
An ATS-friendly resume uses specific keywords and phrases that reflect the skills and experience required in the job posting. When these terms match your abilities, it improves the likelihood of your application being flagged for further review by hiring managers.
To find relevant keywords, carefully read through the job posting and highlight repeated skills, qualifications, or responsibilities. For a hospitality role, examples might include “guest satisfaction,” “event coordination,” or “front desk operations.”
Incorporate these terms naturally into your resume by weaving them into descriptions of your past experiences. For example, instead of saying “Handled customer service tasks,” you could write “Improved guest satisfaction by addressing concerns promptly and professionally.” This approach aligns with ATS requirements while showcasing your achievements.
By creating a targeted resume tailored to each job description, you increase its compatibility with ATS software. Take time to customize your resume for every position to improve your chances of advancing in the hiring process.
Try our ATS Resume Checker to find 30+ typical issues in your resume’s structure and content. Get quick tips on how to boost your resume score right away.
FAQ
Do I need to include a cover letter with my hospitality resume?
Yes, adding a cover letter to your hospitality resume can set you apart. A cover letter allows you to express your passion for the industry and explain why you’re drawn to the specific role or venue, like a hotel, restaurant, or event space.
It’s a chance to show experiences that highlight your customer service skills, attention to detail, and ability to handle high-pressure situations smoothly.
If the establishment is known for something unique—like sustainability or luxury service—you can mention how your values or past experiences align with those aspects.
Consider using resources like our Cover Letter Generator and cover letter examples tailored specifically to hospitality to help craft a compelling narrative that complements your resume.
How long should a hospitality resume be?
For a hospitality role, aim for a one-page resume to effectively showcase your customer service skills, relevant experience, and ability to adapt in fast-paced environments. Highlight your expertise in areas like guest relations, event management, or hotel operations concisely.
If you’ve amassed substantial experience or possess specialized certifications relevant to hospitality, extending to a two-page resume can be justified. Make sure every detail is relevant and emphasizes recent roles that demonstrate your leadership and problem-solving skills.
Explore our guide on how long a resume should be for examples and tips on determining the ideal length for your career stage.
How do you write a hospitality resume with no experience?
If you’re just starting in hospitality, focus your resume on transferable skills, education, and anything that shows customer service abilities. Here are a few tips on writing a resume with no experience:
- Start with a strong summary: Write a short introduction at the top of your resume that emphasizes traits like being detail-oriented, adaptable, or passionate about creating positive guest experiences.
- Focus on transferable skills: Highlight skills from school projects, volunteer work, or part-time jobs—like teamwork, time management, problem-solving, or communication—that are essential in hospitality roles.
- Include relevant coursework or training: If you’ve studied hospitality-related topics like event planning or customer service (even as part of general education), list those under your education section.
- Use unpaid experience: Mention volunteer roles where you interacted with people—like helping at events or community organizations—as they show your ability to assist guests and work in fast-paced environments.
- Add soft skills: Hospitality values interpersonal skills like empathy and patience. Include examples showing how you’ve contributed to a positive environment in past roles.
Tailor each application by matching your skills and experiences to the specific job description to stand out as an eager applicant ready to learn.
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