Airline Customer Service Agent Resume Example

Kellie Hanna, CPRW
By Kellie Hanna, CPRW, Career Advice Expert Last Updated: November 14, 2022
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Airline Customer Service Agent Resume Questions

1. How should you structure your airline customer service agent resume?

Pay close attention to the structure and organization of the airline customer service agent resume sample. The format of your resume is surprisingly important. Many employers simply will not consider an applicant whose resume does not use this standard structure.Your resume should begin with a brief summary statement that includes aspects from each section. Then include a short qualifications section that leads the reader to the experience section, which should be the largest section. Close your resume with an incredibly short education section. To be sure you use this format correctly, you can use our step-by-step online resume maker.

2. How do you write the qualifications section of an airline customer service agent resume?

The qualifications section should take the form of a short bulleted list. Each bullet point should be a short phrase or single word that describes a skill or ability you have. Only include skills that relate to the airline customer service agent position specifically and directly. It is best to include between four and eight bullet points. Your goal is for the information to be easily understood at a glance.

3. How do you make an airline customer service agent resume for a first job?

There are few challenges as difficult as creating a resume for your first job. This is because most resumes focus so heavily on the experience section, which you cannot do. Instead, increase the size of your qualifications and education sections to compensate. Focus on establishing the skills you developed by other means, such as school projects, internships, or volunteer work. Be sure to use our airline customer service agent resume sample to see what kinds of content employers expect.

4. What format should your airline customer service agent resume be in?

Fortunately, there is very little emphasis on the file format of your resume. Whichever format you prefer is almost always acceptable. Just be sure that you use one of the standard formats, which include Microsoft Word files, PDFs, and .txt files. If a particular employer requires applicants to submit their resumes in a certain file format, they typically make this information known in the job description.

5. Should you include references on an airline customer service agent resume?

The standard resume format does not include references. In fact, most consider it a mistake to mention that references are available upon request. This simply takes up valuable space on the page, which is better used to further establish your qualifications. Rest assured that employers feel perfectly comfortable asking for references and assume they are available if they need them. Focus on the content of your resume, using our airline customer service agent resume sample as a guide.

Keep in mind that if a certain hiring manager expects references, you will see the request on the job description. Be on the lookout for this requirement.

Resume Text

Debra Cattle

123 Fake Street City, State,
Zip Code Cell: 000-000-0000

Experienced Airline Customer Service Agent who is able to handle difficult customers and is very familiar with industry standard computer software. Adept at remaining professional at all times, assisting customers in making their flights and boarding flights in an orderly manner. Specializes in regional and national airlines.


  • Certified in all four of the industry standard software platforms
  • Very strong customer service and communication skills
  • Always maintains pleasant and professional attitude
  • Excellent ability to solve customer problems quickly
  • Well-versed in all federal regulations and restrictions
  • Works hard to stay updated on any changes in airline policy

Work Experience
July 2011 to February 2015
Headway Airlines – City, State
Airline Customer Service Agent

  • Worked with customer service desk partner to keep long lines of customers moving along efficiently.
  • Always attended airline training courses to stay up to date on policy changes.
  • Maintained one of the highest customer service satisfaction ratings in the company.

January 2005 to July 2011
West Air – City, State
Airline Customer Service Agent

  • Assisted in handling complicated and difficult customer issues.
  • Developed several effective methods for handling difficult customers that were used by other agents.
  • Took advantage of every opportunity offered by the company to enhance software certifications.

June 1998 to January 2005
Company Name – City, State
Airline Customer Service Agent

  • Posted the highest customer service satisfaction numbers for two straight months.
  • Became known among regular customers for a professional attitude and efficient way of doing business.

1998 West Valley Community College, City, State
Associate’s Degree, Business Administration