Customer Service Specialist Cover Letter Example

Kellie Hanna, CPRW
By Kellie Hanna, CPRW, Career Advice Expert
Last Updated: August 22, 2023
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Start by editing this customer service specialist cover example or explore our collection of more than 250 cover letter examples to find the best match for you.

Customer Service Specialist Cover Letter Example Edit this template

Customer service specialist cover letter (text)

Laura Brown

Sacramento, CA 94203
(555) 555-5555

April 27, 2023

Esther White, Human Resources Manager
Evolent Health
Sacramento, CA 94207
Phone: 555-555-5555

Dear Esther White,

I was motivated to contact you upon learning that Evolent Health has an opening for a new customer service specialist. I have always had a talent and skill for working with people in diverse service and sales environments. My outgoing personality and commitment to helping others make me the perfect candidate for this role.

The posting for the customer service specialist indicated that you were looking for someone with experience. I can bring more than three years of experience in two different industries, retail and hospitality. In both roles, I helped more than 5,000 customers and made recommendations regarding which products or services they should purchase.

My experience has taught me how to deal with customers with problems. I am the person whom many of my colleagues would go to when they had an issue with a customer that couldn’t be solved. Whether it was making a customer feel satisfied after receiving the wrong order or helping a demanding customer, I was able to make it right and increase the customer satisfaction rate by 55%.

I am confident that I could find success in this position and help improve your company’s customer service. I thank you in advance for considering me for this position. I look forward to speaking with you more about my skills at an interview.

Best regards,

Laura Brown

How to format a customer service specialist cover letter

A cover letter is your chance to introduce yourself to a hiring manager. It allows you to expand on your resume, connect with the hiring manager and show them why you’re the one for the job. That’s a lot for one page, but it’s easy to do! 

It all starts with the correct cover letter format.

  1. Use the business format for your customer service specialist cover letter

    A cover letter is a business letter, so use the standard business letter format for a customer service specialist cover letter. 

    Use 1 and ¼ inch margins on all sides, single space and left alignment on your one-page document.

    As our customer service cover letter example shows, your cover letter must also include:

    • A header with your name, city, state, ZIP code and telephone number. 
    • A greeting, like “Dear Alice Walters,” “Dear Hiring Manager,” or “Dear Customer Service Department.”
    • A simple closing, like “Best regards” or “Respectfully.” 

    Using a cover letter template is the best way to ensure your cover letter is formatted correctly and can pass most application tracking systems (ATS). Plug it into our Cover Letter Builder and we’ll do the work for you. You’ll have a professional cover letter for a customer service specialist job in minutes to pair with your resume.

How to write a customer service specialist cover letter

  1. Start with a compelling introduction

    Hiring managers spend only seconds scanning job applications, so you must immediately hook them with your customer service specialist cover letter. Think of your cover letter introduction like an elevator pitch and be clear, concise and direct. Let them know why you’re interested in the job and why you’re the best person for the job.

  2. Use accomplishments to explain why you’re a great fit for the role

    The body of your customer service cover letter should paint an in-depth picture of your career, while providing insight into your interests and values. In one or two paragraphs, show the potential employer what you can do. Use action verbs to describe your unique accomplishments and keywords from the job description to explain your hard and soft skills.

  3. Close with an invitation

    Like our customer service specialist cover letter examples, use the final paragraph to thank the hiring manager for their time and reiterate your interest in the job. Close by inviting them to contact you to learn more about your qualifications.

Pair your customer service specialist cover letter with a matching resume

Do’s and don’ts for building a customer service specialist cover letter

  • Address the recruiter or hiring manager directly.
  • Explain what attracted you to the company in one or two sentences. 
  • Customize your customer service specialist cover letter for the job. 
  • Include keywords from the job description throughout.
  • End with a clear call to action. 
  • Proofread your cover letter more than once.
  • Write a generic customer service specialist cover letter. 
  • Write more than one page. 
  • Use generic salutations, like “To Whom It May Concern.”
  • Regurgitate your customer service specialist resume. 
  • Rely on automatic grammar or spell-checkers. 
  • Write a fan letter, even if it is your dream job.

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